Call 21112178970843071 2026-09-18 · Abdul Ansari · 1:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Wrap up time exceeded :0 | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | new_registration (campaign_name:high) |
Audio: clear: There is a slight echo on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +0/−2
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about the business type and then ended the call without probing for consumption, brands, or other discovery points.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a current requirement, but after the customer said 'not right now', he failed to schedule a specific callback.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was ended with 'thank you' and did not result in a quote, a scheduled callback, or a platform walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
You had registered on the JSW platform, sir, so I called for that.
Summary
The agent contacted a new registrant from 'RV Automobile' and asked about their business. Upon learning they run a service center, the agent concluded the call without performing further discovery, explaining the platform, or scheduling a next step.
Coaching
When a customer gives an unexpected business type like 'service center', don't assume they're not a fit. Ask follow-up questions to understand their operations before deciding to end the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | You had registered on the JSW platform, sir, so I called for that. The agent provided a standard professional opening, stating his name, company, and reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only verified the company name but did not ask about procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 |
The agent only asked about the business type and then ended the call without probing for consumption, brands, or other discovery points. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits or value propositions. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent asked for a current requirement, but after the customer said 'not right now', he failed to schedule a specific callback. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was ended with 'thank you' and did not result in a quote, a scheduled callback, or a platform walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.739 heavy | 17.6s | 6.2s | 59.2s | 6.2s | 296.6 | 0 | 8 | 7 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
1.8s
Hello.
हॅलो.
customer
2.5s
Yes?
हां?
agent
3.2s
Yeah, good morning sir. Am I speaking from RV Automobile?
Yeah, good morning sir. RV Automobile से बात कर रहे हैं?
customer
5.0s
Speak.
बोलिए।
agent
5.8s
I am Abdul speaking, sir, from JSW One.
मैं अब्दुल बात कर रहा हूं सर JSW One से।
customer
8.0s
Yes, speak.
हां, बोलिए।
agent
8.6s
You had registered on the JSW platform, sir, so I called for that. Do you have any requirement for steel, sir? Did you have any requirement for steel?
आपने सर JSW प्लेटफॉर्म पे रजिस्ट्रेशन किया था, सो उसके लिए फोन किया था। कोई रिक्वायरमेंट है क्या सर स्टील में आपको? स्टील में कुछ रिक्वायरमेंट था क्या आपको?
customer
15.3s
No no, not right now.
नहीं नहीं, अभी नहीं।
agent
16.4s
You just registered on the platform, sir?
अभी सर रजिस्ट्रेशन किया था प्लेटफॉर्म पे?
customer
18.2s
Yes, I did, I did, yes.
हां किया था, किया था, हां।
agent
19.3s
Yes, yes.
जी जी।
agent
20.0s
What do you do, I mean, what is the business? Do you do some trading, some manufacturing? Do you make automobile parts?
क्या करते हैं आप मतलब कुछ बिजनेस क्या है? कुछ ट्रेडिंग करते हैं, कुछ मैन्युफैक्चरिंग करते हैं? ऑटोमोबाइल पार्ट्स बनाते हैं आप?
customer
23.6s
No no, uh we have a service center.
नहीं नहीं, uh सर्विस सेंटर है हमारा।
agent
26.6s
Okay okay, alright sir, okay. Alright sir, thank you.
अच्छा अच्छा, ठीक है सर, ओके। ठीक है सर, थैंक यू।