Call 21112178970836711 2026-09-18 · Abdul Ansari · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | new_registration (campaign_name:high) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were attempted before the customer ended the conversation.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement but did not schedule a specific callback when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a scheduled walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 72% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
I was just checking it like that, sir.
did well
Warm welcome opener
good morning, this is Abdul speaking, sir. I am calling from JSW Head Office, Mumbai.
Summary
The agent contacted a new registrant, 'Shiva Enterprises'. The customer stated they were 'just checking' the platform. The agent accepted this and ended the call without attempting any discovery, platform education, or objection handling.
Coaching
When a customer says they are 'just checking', you must still try to understand their business by offering a price reference or asking a discovery question to keep the conversation going.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | good morning, this is Abdul speaking, sir. I am calling from JSW Head Office, Mumbai. The agent provided a standard professional opening referencing the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only verified the company name; did not ask for procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were attempted before the customer ended the conversation. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform was mentioned as the reason for the call, but its benefits were not explained. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent asked for a requirement but did not schedule a specific callback when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a scheduled walkthrough. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | I was just checking it like that, sir. |
Alright sir, okay okay. No problem. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.725 heavy | 11.6s | 4.4s | 28.0s | 4.3s | 258.6 | 0 | 5 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello
हॅलो
agent
1.8s
Hello
हॅलो
customer
2.3s
Hello
हॅलो
customer
2.9s
Yes
हां जी
agent
3.4s
Yeah, good morning, this is Abdul speaking, sir. I am calling from JSW Head Office, Mumbai.
Yeah, good morning, Abdul बात कर रहा हूं सर, JSW Head Office Mumbai से बात कर रहा हूं मैं।
customer
7.5s
Go on.
बोलिए।
agent
8.2s
Am I speaking with Shiva Enterprises?
Shiva Enterprises से बात कर रहे हैं?
customer
9.8s
Yes, I am. Go on.
हां बोल रहा हूं, बोलिए।
agent
10.8s
Sir, you had registered on the JSW platform, I had called for that. Do you have any requirement for steel, sir?
सर आपने JSW के platform पे registration किया था, उसके लिए फोन किया था मैंने। कुछ requirement है क्या सर steel में आपको?
customer
15.2s
I was just checking it like that, sir.
वो ऐसे ही check कर रहा था सर।
agent
17.3s
Alright sir, okay okay. No problem.
ठीक है सर, okay okay. No problem.
customer
19.1s
Alright.
ठीक है।