Call 21112178970827191 2026-09-18 · Abdul Ansari · 1:08
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | new_registration (campaign_name:high) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.42
confidence high · +16/−2
from 16 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent skipped discovery entirely and went straight to asking for a live requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
While the agent asked for a requirement, he did not capture specs or schedule a callback when the customer's need was identified.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Yeah, good morning sir. Abdul speaking. I am calling from JSW head office Mumbai.
Summary
The agent contacted a new registrant and immediately asked for a live requirement for sheets. The customer clarified they needed pipes/tubes, a product not offered. The agent confirmed the product mismatch and politely ended the call without attempting any discovery or platform education.
Coaching
You must complete basic profile verification and discovery before asking for a live requirement; this would have helped you understand the customer's business even though their immediate need was for a product we don't carry.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yeah, good morning sir. Abdul speaking. I am calling from JSW head office Mumbai. The agent provided a standard, professional opening and referenced the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only confirmed the company name from the registration and did not ask any of the other required verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent skipped discovery entirely and went straight to asking for a live requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's value proposition at any point in the call. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Do you have any requirement for steel, sir, in HR CR right now? A live requirement? While the agent asked for a requirement, he did not capture specs or schedule a callback when the customer's need was identified. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.566 | 18.0s | 13.8s | 36.2s | 3.7s | 293.3 | 0 | 8 | 9 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello
हॅलो
agent
1.6s
Hello
हॅलो
customer
2.6s
Yes
हां
agent
3.2s
Yeah, good morning sir. Abdul speaking. I am calling from JSW head office Mumbai.
Yeah, good morning sir. Abdul बात कर रहा हूं। JSW head office Mumbai से बात कर रहा हूं मैं।
customer
7.0s
From where?
कहां से?
agent
7.8s
I am calling from JSW head office.
JSW head office से बात कर रहा हूं।
customer
9.6s
Yes yes, tell me.
जी जी, बोलिए।
agent
10.5s
Uh sir, you had registered on the JSW platform under the name Old School Corporation.
अह सर आपने JSW platform पे registration किया था Old School Corporation के नाम से।
customer
14.5s
Yes yes.
जी जी।
agent
15.1s
So I called for that. Do you have any requirement for steel, sir, in HR CR right now? A live requirement?
तो उसके लिए फोन किया था। कुछ requirement है क्या सर steel में आपको HR CR में अभी? Live requirement?
customer
19.1s
Sir, I actually didn't have a requirement for sheet. I, yes, my requirement was for pipe, meaning for tube, basically.
सर मेरे को actually sheet का requirement नहीं था। मुझे, जी, मुझे requirement pipe का था, मतलब tube का था basically.
agent
24.1s
Okay okay okay. Alright sir. You don't have a requirement for sheet?
अच्छा अच्छा अच्छा। ठीक है सर। Sheet का requirement नहीं है आपको?
customer
26.6s
Uh no no, not in sheet. Not in sheet.
अह नहीं नहीं, sheet में नहीं है। Sheet में नहीं है।
agent
28.2s
Alright sir. Okay okay. Thank you.
ठीक है सर। Okay okay. Thank you.
customer
29.1s
You mean, basically in JSW, do you have sheet or tube, or both?
आपके मतलब basically JSW में क्या sheet है या tube है, दोनों है?
agent
32.0s
We have sheet, sheet. Right now tube, we have good sheet, sir.
Sheet है, sheet है। अभी tube, sheet है सर अच्छा।
customer
34.1s
Only sheet? Okay okay. Okay, alright sir. Alright. Thank you.
Only sheet? अच्छा अच्छा। Okay, ठीक है सर। ठीक है। Thank you.