Call 21112178964994651 2026-09-17 · Jeevan Jeejo · 1:25
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 17 turns, clean transcript (0% inaudible) | Tamil | 17 | supply_led (campaign_name:medium) |
Audio: clear: There is a brief, slightly unclear exchange where the agent seems to mishear 'beams' as 'plates' before re-confirming.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.53
confidence high · +9/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self but failed to ask for permission before asking about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a hook, instead jumping directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent immediately pivoted to the customer's stated need.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Closure with next step
you place that enquiry. I will check and send you the pricing.
Summary
The agent asked for requirements, and the customer specified a need for 22 tons of JSW beams. The agent skipped discovery and instructed the customer to send the detailed specifications via WhatsApp. The call concluded with the agent promising to check availability and provide a price upon receiving the details.
Coaching
You skipped the entire discovery process; profile the customer first to understand their business before jumping to a specific requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self but failed to ask for permission before asking about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a hook, instead jumping directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent immediately pivoted to the customer's stated need. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was performed to identify customer needs. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not capture the specific requirement details (grade, size) on the call, instead asking the customer to send them via WhatsApp. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | you place that enquiry. I will check and send you the pricing. Agent established a clear next step for the customer to send details and for the agent to respond with availability and price. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.758 heavy | 30.4s | 9.7s | 44.9s | 10.7s | 264.5 | 0 | 8 | 9 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.6s
Hello. Hello. Hello.
agent
7.8s
Greetings sir, I am Jeevan speaking, from JSW Steels.
வணக்கம் சார், நான் ஜீவன் பேசுறேன், JSW Steels-ல இருந்து.
customer
11.2s
Tell me, sir.
சொல்லுங்க சார்.
agent
12.2s
Sir, do you have any requirement for now? Any HR CR coil sheet?
சார், இப்போதைக்கு ஏதாச்சும் requirement இருக்கா? HR CR coil sheet ஏதாச்சும்?
customer
15.8s
Yes, yes. In JSW, I need beams item, sir.
ஆமா, ஆமா. JSW-ல beams ஐட்டம் தான் தேவை இருக்கு சார்.
agent
19.0s
Plate item?
Plate item-ஆ?
customer
19.5s
Yes sir.
ஆமா சார்.
agent
20.5s
Okay, beams?
ஓகே, beams-ஆ?
customer
21.5s
Yes sir.
ஆமா சார்.
agent
22.2s
Okay, okay. Sir, okay I'll do one thing. Now your 9360765501, this is your WhatsApp number, right?
சரி, சரி. சார், சரி ஒரு வேலை பண்றேன். இப்போ உங்க 9360765501, இது உங்க WhatsApp நம்பர் தானே?
customer
26.5s
Yes sir.
ஆமா சார்.
agent
27.3s
Okay, I will send a message to that WhatsApp number from my personal number. You please mention the attributes, size, dimensions of that beam. Grade and all that. I will check the availability and tell you. Now our minimum order of quantity is up to five metric ton. So, please place a requirement that matches that.
சரி, நான் அந்த WhatsApp நம்பருக்கு நான் என் personal நம்பர்ல இருந்து message போட்டுக்கிறேன். நீங்க அந்த beam-ஓட அந்த attributes, size, dimensions, அது கொஞ்சம் mention பண்ணி வச்சிருங்க. Grade அதெல்லாம். நான் availability check பண்ணி உங்களுக்கு சொல்றேன். இப்போ நம்ம minimum order of quantity five metric ton வரைக்கும் இருக்கும். அப்போ அது கொஞ்சம் match ஆகுற மாதிரி நீங்க requirement போடு.
customer
38.5s
Now I need 22 tons, sir.
இப்போ 22 ton தேவை இருக்கு சார்.
agent
40.0s
22 tons? Then it's fine. Then now I just have to check if there is availability. So you place that enquiry. I will check and send you the pricing.
22 ton-ஆ? அப்போ பரவாயில்லை. அப்போ இப்போ availability இருக்கான்னு மட்டும் தான் பாக்கணும். அப்போ நீங்க அது enquiry போடு. நான் check பண்ணிட்டு உங்களுக்கு pricing அனுப்புறேன்.
customer
46.8s
Okay, okay sir.
ஓகே, ஓகே சார்.
agent
47.8s
Okay? Thank you, thank you sir.
ஓகே வா? Thank you, thank you sir.
customer
49.5s
Thank you sir.