Call 21112178964774931 2026-09-17 · Jeevan Jeejo · 1:35
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 13 turns, clean transcript (0% inaudible) | English | 13 | supply_led (campaign_name:medium) |
Audio: clear
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.56
confidence high · +24/−0
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook or benefit; they went straight to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions after the customer took control of the conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent asked about a requirement but failed to capture any specific details (grade, size, qty) for the future need the customer mentioned.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
AGENT: Ramu, hi, this is Jeevan calling from JSW One platform. Uh, good time to talk, sir?
Closure with next step
AGENT: By next Wednesday, I'll just give you a reminder call. You can give me an update by then.
Summary
The agent opened the call to check for requirements. The customer stated that a previous project was closed but a new requirement is expected next week, for which he will float an RFQ. The agent agreed to this, confirmed the customer's WhatsApp number to send his details, and scheduled a follow-up call for the following Wednesday. No discovery or qualification was performed.
Coaching
When a customer offers a future action like sending an RFQ, you must still perform discovery to understand their business and potential needs before ending the call.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | AGENT: Ramu, hi, this is Jeevan calling from JSW One platform. Uh, good time to talk, sir? Agent successfully greeted, introduced JSW One, used the customer's name, and asked for permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: Uh so I just wanted to check uh regarding any of your requirement currently with respect to any HR or CR sheet or coil. Agent did not provide a hook or benefit; they went straight to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions after the customer took control of the conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | AGENT: ...any of your requirement currently with respect to any HR or CR sheet or coil. Agent asked about a requirement but failed to capture any specific details (grade, size, qty) for the future need the customer mentioned. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: By next Wednesday, I'll just give you a reminder call. You can give me an update by then. Agent secured a clear and specific next step with a committed callback day. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | handled | CUSTOMER: I will float an RFQ. I the expected requirement will be on the next week. |
AGENT: By next Wednesday, I'll just give you a reminder call. You can give me an update by then. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.512 | 24.9s | 23.7s | 46.4s | 6.9s | 245.8 | 0 | 6 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello?
agent
1.7s
Yeah, hello. Am I talking to Mr. Ramu Palaniyappan?
customer
4.2s
Yeah, Ramu Ramu sir.
agent
5.6s
Ramu, hi, this is Jeevan calling from JSW One platform. Uh, good time to talk, sir?
customer
10.3s
Yeah, yeah, please let me know sir.
agent
11.6s
Yeah, thank you. Uh so I just wanted to check uh regarding any of your requirement currently with respect to any HR or CR sheet or coil.
customer
18.8s
Um, yeah, actually I already closed that project sir. I am trying with the last time. But I have another one week time sir. I you can text me again email ID sir. I will float an RFQ. I the expected requirement will be on the next week. So once I get the detail, I need to get the consolidated from my all customers. So probably by next week Wednesday I may able to float you. You can text me the email ID or WhatsApp me sir so that I will float an RFQ next week.
agent
36.2s
Sure. May I just confirm if this 9262474809 is your WhatsApp number?
customer
40.2s
Ah yeah, yeah, it's my WhatsApp number sir.
agent
42.0s
Very sorry. Then I'll do one thing, I'll just text you in WhatsApp. By next Wednesday, I'll just give you a reminder call. You can give me an update by then.
customer
47.7s
Okay, okay sir. Thank you, thank you sir.
agent
49.6s
Perfect. Thank you so much Ramu. Bye.
customer
52.0s
Yeah.