Call 21112178964658081 2026-09-17 · Jeevan Jeejo · 1:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 24 turns, clean transcript (0% inaudible) | Malayalam | 24 | supply_led (campaign_name:medium) |
Audio: clear: The call contains code-switching between English, Hindi, and Malayalam. The call ends abruptly.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +2/−2
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not respect the customer's request for a callback and instead pushed forward with a question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook or value proposition, jumping directly to a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked about the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent contacted a manufacturing lead, Rofco Industries, who stated they were busy and requested a callback. The agent pushed past this to ask about requirements, learning of a need for the following month. The call ended with a passive next step, asking the customer to initiate contact, rather than the agent scheduling a firm follow-up call.
Coaching
When a customer says they are busy and asks for a callback, you must respect their request by scheduling a specific time instead of pushing forward with questions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | CUSTOMER: I'm a bit busy right now. In the morning, can you call in the morning? AGENT: Do you have any requirement for HR CR sheet coils right now? The agent did not respect the customer's request for a callback and instead pushed forward with a question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook or value proposition, jumping directly to a qualifying question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | fail | – | 0.0 | Do you have any requirement for HR CR sheet coils right now? While the agent asked about a requirement, they failed to capture any details (grade, qty, etc.) for the future need. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | When your requirement becomes live, just send me a message. The next step was passive, placing the onus on the customer to re-engage rather than setting a committed callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.776 heavy | 34.7s | 10.0s | 63.3s | 9.2s | 290.5 | 0 | 13 | 11 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.4s
Hello, uh good afternoon, am I talking to Rofco Industries?
customer
8.8s
Yes.
agent
9.8s
Uh sir this is Jeevan calling from JSW One platform. Uh yeah, is it a good time to talk?
customer
15.8s
I'm a bit busy right now. In the morning, can you call in the morning?
अभी थोड़ा बिजी है। सुबह में, morning में कॉल करो?
agent
18.9s
Are you a Malayali?
മലയാളി ആണോ?
customer
19.9s
Yes, I am a Malayali.
ആ മലയാളി ആണ്.
agent
20.8s
Ah, okay. I understood when I saw the Adayar address. Sir, I... no, I understood you are busy. I was just calling to know. Do you have any requirement for HR CR sheet coils right now?
ആ ശരി. ഞാൻ ഇപ്പൊ അഡ്രസ് അടയാർ അഡ്രസ് കണ്ടപ്പോ എനിക്ക് മനസിലായി. സർ ഞാൻ, അത് അല്ല, ബിസി ആണെന്ന് മനസിലായി. ജസ്റ്റ് അറിയാൻ ആയിട്ട് ആയിരുന്നു. ഇപ്പൊ HR CR ഷീറ്റിന്റെ കോയിലിൽ എന്തേലും റിക്വയർമെന്റ് ഉണ്ടോ?
agent
28.0s
I had seen a registration in this, in the name of Rofco Industries?
ഇതില് രജിസ്ട്രേഷൻ കണ്ടിരുന്നേ, റൂഫ്കോ ഇൻഡസ്ട്രീസിന്റെ പേരിൽ?
customer
30.5s
Now, it will only be there around next month.
ഇപ്പോ ഒരു അടുത്ത മാസം ഒക്കെ ഉണ്ടാവുള്ളൂ.
agent
32.5s
For next month, right?
അടുത്ത മാസത്തേക്ക് അല്ലെ?
customer
33.8s
Mm.
മ്ം.
agent
34.4s
Okay. I'll do one thing. This number is a WhatsApp number, right?
ഓക്കേ. ഞാൻ ഒരു കാര്യം ചെയ്യാം. ഈ നമ്പർ WhatsApp നമ്പർ അല്ലെ?
customer
36.6s
Yes.
അതെ.
agent
37.3s
Ah, I will send my details to this number. When your requirement becomes live, just send me a message. I will fill in the details and get the pricing for you.
ആ ഞാൻ ഇതിലേക്ക് എന്റെ ഡീറ്റെയിൽസ് അയച്ചിട്ടേക്കാം. സാറിന് റിക്വയർമെന്റ് ലൈവ് ആവുമ്പോ ജസ്റ്റ് എനിക്കൊന്ന് മെസ്സേജ് അയച്ചാൽ മതി. ഞാൻ ഡീറ്റെയിൽസ് ഫിൽ ചെയ്ത് ഞാൻ പ്രൈസിംഗ് എടുത്ത് തരാം.
customer
42.8s
How do you guys do this?
നിങ്ങൾ ഇത് എങ്ങനെ ചെയ്യുന്നതാണെന്നാ?
agent
44.5s
How we do it is,
എങ്ങനെ ചെയ്യുന്നേ എന്ന് വെച്ചാൽ,
customer
45.3s
Where are you calling from?
ഇത് എവിടുന്നാ വിളിക്കുന്നേ?
agent
46.2s
This is JSW, JSW One platform.
ഇത് JSW, JSW One പ്ലാറ്റ്ഫോം.
customer
48.2s
Online?
agent
48.9s
Online platform, that's the one.
ഓൺലൈൻ പ്ലാറ്റ്ഫോം, അത് തന്നെ.
customer
50.6s
Okay okay.
ഓക്കേ ഓക്കേ.
agent
51.5s
Okay. So, so okay. Let your work proceed. Anyway, I will send the details on WhatsApp.
ഓക്കേ. അപ്പൊ, അപ്പൊ ഓക്കേ. സാറിന്റെ പരിപാടി നടക്കട്ടെ. ഞാൻ ഏതായാലും WhatsApp-ൽ ഞാൻ ഡീറ്റെയിൽസ് അയച്ചിട്ടേക്കാം.
customer
55.2s
Ah, that's good. Okay.
ആ നല്ലായിട്ടേ. ഓക്കേ.
agent
56.5s
Okay okay. What is your name, sir?
ഓക്കേ ഓക്കേ. സാറിന്റെ പേര് എങ്ങനെ?