Call 21112178964507081 2026-09-17 · Jeevan Jeejo · 2:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 26 turns, clean transcript (0% inaudible) | Tamil | 26 | supply_led (campaign_name:medium) |
Audio: clear: The audio is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.52
confidence high · +12/−0
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, jumping directly into a requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and opened with a qualification question instead of a benefit.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; agent deferred this to the customer via WhatsApp.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Closure with next step
You put it on WhatsApp, I will give it, you give the quote, we can see after that.
Summary
The customer expressed an immediate need for over 50 tons of HR/CR coil but opened with a price objection. The agent addressed the pricing model but failed to conduct discovery, instead arranging for the customer to send specs via WhatsApp. The call ended with a clear next step for the customer to provide details the following day for a quote.
Coaching
When a customer raises an early objection like price, acknowledge it and promise to address it, but then steer the conversation back to your discovery questions to regain control of the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, jumping directly into a requirement question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and opened with a qualification question instead of a benefit. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; agent deferred this to the customer via WhatsApp. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted to make them relevant. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent asked if a requirement exists but failed to capture any specific details (grade, thickness, etc.) on the call. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | You put it on WhatsApp, I will give it, you give the quote, we can see after that. A clear next step was agreed upon by both parties for the following day. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | they say JSW's rate is higher, is that true? |
When comparing, sir, for HR sheet, we now have direct MOP, market operating price. But on a daily basis, the price keeps changing. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.699 | 40.0s | 17.2s | 64.8s | 9.5s | 297.0 | 0 | 13 | 13 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.5s
Hello, good afternoon, greetings sir, I am Jeevan speaking, from the JSW One platform.
ஹலோ, குட் ஆப்டர்நூன் வணக்கம் சார், நான் ஜீவன் பேசுறேன், JSW One platform ல இருந்து.
customer
4.3s
Okay.
சரி.
agent
4.8s
Sir, do you have any HR CR coil sheet requirement right now?
சார் இப்போதைக்கு ஏதாவது HR CR coil sheet requirement இருக்கா உங்களுக்கு?
customer
8.3s
There is, but they say JSW's rate is higher, is that true?
இருக்கு, பட் JSW னாலே rate கூடன்னு சொல்றாங்களே, உண்மைதானா?
customer
11.6s
Is the rate higher?
Rate ஜாஸ்தியா இருக்குன்னா?
agent
12.5s
Ah, when comparing with SAIL and Vizag and all that?
ஆ, SAIL க்கும் Vizag இதெல்லாம் compare பண்ணும்போது?
customer
14.5s
Yes, when comparing with SAIL and Vizag and all that.
ஆமா, SAIL க்கும் Vizag இதெல்லாம் compare பண்ணும்போது.
agent
17.0s
When comparing, sir, for HR sheet, we now have direct MOP, market operating price.
Compare பண்ணும்போது, சார் HR sheet ல இப்போ நம்மகிட்ட direct MOP, market operating price தான் இருக்கு.
customer
20.5s
Okay.
சரி.
agent
21.0s
But on a daily basis, the price keeps changing. Now, if we place an order after 6 o'clock, the category team will say the price has been revised. So the price gets revised daily like that. For now, if you have any requirement, the current market price is 64, you'll get it for 6400. But that
பட் அது daily basis இல் இப்போ price change ஆயிட்டே இருக்கும். இப்போ ஆறு மணிக்கு மேலே நம்ம ஏதாவது order place பண்ணும்போது category team சொல்லுவாங்க price revise ஆயிடுச்சுன்னு. அப்போ அது daily அப்படியே price revise ஆகும். இப்போதைக்கு உங்களுக்கு ஏதாவது requirement இருந்தா இப்போ market price வந்து 64, 6400 ல கிடைக்கும். ஆனா அது
customer
30.5s
I need more than 50 tons.
எனக்கு ஒரு 50 ton க்கு மேல தேவைப்படுது.
agent
32.1s
50 tons?
50 ton ஆ?
customer
32.8s
Yes.
ஆமா.
agent
33.6s
Okay. Is that requirement immediate or not?
ஓகே. நீங்க இப்போ அது requirement immediate ஆ இல்லைன்னா?
customer
36.0s
Immediate, immediate.
agent
37.0s
For immediate requirement, right? Okay okay, fine. Then I'll do one thing sir, is this 9952869056 your WhatsApp number?
Immediate requirement க்கு இல்லையா? ஓகே ஓகே, சரி. அப்போ நான் ஒரு வேலை பண்றேன் சார், இப்போ இந்த 9952869056 உங்க WhatsApp number தானே?
customer
40.6s
Yes, yes.
ஆமா, ஆமா.
agent
41.5s
Okay, I'll send a message on that. You send the details on that, what thickness, make, material you need.
சரி, நான் அதுல கொஞ்சம் message போட்டு வைக்கிறேன். நீங்க அதுலயே கொஞ்சம் detail அனுப்புங்க, அந்த thickness, make, material என்ன வேணும்னு.
customer
45.0s
Send it, send it, I will send it, send it.
போடுங்க போடுங்க நான் அனுப்புறேன், போடுங்க.
agent
46.8s
Okay okay, you put it on WhatsApp, I will escalate it right away and get the pricing for you.
சரி சரி, நீங்க WhatsApp ல போடு, நான் இப்பவே escalate பண்ணி உங்களுக்கு pricing எடுத்து தாரேன்.
customer
49.5s
I'll do it for you tomorrow, on a working day, I'll do it tomorrow.
நாளைக்கு உங்களுக்கு பண்றேன், working day ல நாளைக்கு பண்றேன்.
agent
52.0s
Tomorrow?
நாளைக்கா?
customer
52.8s
Yes.
ஆமா.
agent
53.5s
Okay okay, no problem. Then whatever rate comes for you tomorrow, I will tell you that.
சரி சரி, பரவாயில்லை. அப்போ உங்களுக்கு நாளைக்கு என்ன rate வருமோ அது நான் சொல்லி தாரேன்.
customer
56.2s
You put it on WhatsApp, I will give it, you give the quote, we can see after that.
நீங்க WhatsApp ல போடுங்க, நான் கொடுக்கிறேன், நீங்க quote குடுங்க, அதுக்கப்புறம் பாத்துக்கலாம்.
agent
59.2s
Okay sir, okay. Okay, no worries. Thank you sir.
சரி சார், சரி. ஓகே, no worries. Thank you sir.