Call 21112178964389751 2026-09-17 · Aditya Pandey · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Interested | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | new_registration (campaign_name:high) |
Audio: noisy: Significant background chatter on the customer's side at the beginning of the call, with some crosstalk later on.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.78
confidence high · +12/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a requirement, but the customer deflected and no specific callback date was scheduled by the agent.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague instruction for the customer to call back, not one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, you had recently registered on the JSW One platform, so the call was regarding that.
Summary
The agent called a new registrant from Shubham Enterprises. The customer immediately stated they were busy and would call back. The agent agreed to send their number via WhatsApp for the callback. The call ended without any discovery or a firm next step.
Coaching
When a customer says they're busy and will call back, take control by proposing a specific time for the callback yourself instead of leaving it open-ended.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, you had recently registered on the JSW One platform, so the call was regarding that. The agent provided a warm, contextual opening without being pushy. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four required profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not get a chance to explain the platform's benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Sir, I'm just sitting somewhere for a bit, I will call you. The agent asked about a requirement, but the customer deflected and no specific callback date was scheduled by the agent. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I will WhatsApp you. You will be able to call me back on that number. The call ended with a vague instruction for the customer to call back, not one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.623 | 10.4s | 6.3s | 41.3s | 4.0s | 317.3 | 0 | 5 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.5s
it gets placed in front of the hotel, met in the evening/night, hello.
होटल का सामने लग जाता है शाम रात में मिला, hello.
agent
2.7s
Hello Shubham Enterprises.
customer
3.7s
Yes?
हां जी?
agent
4.3s
Sir, hello, Aditya Pandey speaking from JSW.
सर जी नमस्ते, आदित्य पांडे बात कर रहा हूं JSW से।
customer
6.2s
Yes, tell me.
जी हां, बताएं।
agent
7.0s
Sir, you had recently registered on the JSW One platform, so the call was regarding that. Do you have any requirements for sheets, sir?
सर JSW One platform में आपने अभी recently register किया था, तो उसी के रिगार्डिंग call था। कुछ requirement रहती है क्या सर आपकी sheet में?
customer
11.3s
Okay. Sir, I'm just sitting somewhere for a bit, I will call you. Is this your number?
अच्छा। सर बस मैं थोड़ा सा एक जगह बैठा हूं, मैं आपको call कर रहा हूं। ये ये ही आपका नंबर है?
agent
15.0s
No sir, I have another number. I will WhatsApp you.
नहीं सर, मेरा दूसरा नंबर है। मैं आपको WhatsApp कर देता हूं।
customer
17.0s
You WhatsApp me, yes.
आप WhatsApp कर दीजिए, हां।
agent
18.0s
You will be able to call me back on that number.
आप उस नंबर पे मुझे call back कर पाएंगे।
customer
20.0s
Thank you.