Call 21112178964286871 2026-09-17 · Jeevan Jeejo · 2:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 25 turns, clean transcript (0% inaudible) | Tamil | 25 | supply_led (campaign_name:medium) |
Audio: clear: The call starts with faint crosstalk in Hindi before the main conversation in Tamil and English begins.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.35
confidence high · +10/−2
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead asking directly for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions about the customer's business, monthly tonnage, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched during the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
[14s] AGENT: Sir, I am Jeevan speaking, from the JSW One platform. You have registered on this platform under the name Amutha Engineering Works.
Qualify
[14s] AGENT: ...So for now, are you looking for any HR, CR, coil, or sheet, sir?
Summary
Agent contacted a representative from an engineering company. The customer raised a past service issue about not receiving quotations, which the agent addressed. The customer stated they had just procured 110 tons of material and would have a new requirement in one month. The agent agreed to call back in a month but did not perform any further discovery.
Coaching
When a customer has no immediate requirement, use the opportunity to conduct discovery (monthly volume, end-use, current suppliers) to make the future callback more effective.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | [14s] AGENT: Sir, I am Jeevan speaking, from the JSW One platform. You have registered on this platform under the name Amutha Engineering Works. Agent greeted, identified JSW One, and used the customer's company name; the customer's response '[12s] Yes, tell me sir' served as implicit permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook, instead asking directly for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions about the customer's business, monthly tonnage, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | [14s] AGENT: ...So for now, are you looking for any HR, CR, coil, or sheet, sir? Agent successfully asked if a current requirement existed. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | [50s] AGENT: ...after one month, I myself will call back and remind you. At that time, you can place the order with me. Agent established a clear and committed next step for a callback in one month, which the customer agreed to. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.766 heavy | 42.8s | 13.1s | 68.1s | 8.6s | 293.0 | 0 | 12 | 12 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.9s
Do it, if it has come back
करो वापस आ गया तो
agent
2.6s
Hello?
customer
3.6s
Hello?
agent
4.3s
Am I talking to Mr. uh sorry, am I talking to Amutha Engineering Works?
customer
8.2s
Yes.
agent
9.0s
Yeah, uh sir, greetings, I am Jeevan speaking. Is this Harikumar sir?
Yeah, uh sir, vanakkam, naan Jeevan pesuren. Idhu Harikumar sir alliya?
customer
12.4s
Yes, tell me sir.
ஆமா, சொல்லுங்க சார்.
agent
13.6s
Sir, I am Jeevan speaking, from the JSW One platform. You have registered on this platform under the name Amutha Engineering Works. So for now, are you looking for any HR, CR, coil, or sheet, sir?
Sir, நான் ஜீவன் பேசுறேன், JSW One platform-இல் இருந்து. நீங்க இந்த platform-ல ரெஜிஸ்டர் பண்ணிருக்கீங்க அமுதா இன்ஜினியரிங் வொர்க்ஸ் பேர்ல. அப்போ இப்போதைக்கு ஏதாவது HR, CR, coil-ஓ, sheet-ஓ ஏதாவது பாக்குறீங்களா சார்?
customer
21.2s
Material, sir?
Material-ஆ சார்?
agent
22.3s
Yes sir, material.
ஆமா சார், material.
customer
23.3s
For material requirement, they don't send any quotation, that's why I don't even ask.
Material, requirement-க்கு ஏதும் quotation-ஏ அனுப்ப மாட்டறாங்க, அதனால நான் கேட்கிறதே இல்ல.
agent
27.4s
Who doesn't send? From JSW?
யாரு அனுப்ப மாட்டா? JSW-ல இருந்தா?
customer
29.2s
Yes.
ஆமா.
agent
30.4s
Oh, is that so? Sir, until now you haven't noted a solid requirement here. That's why no quotation was sent. It's okay sir, if someone didn't send it to you before, if you tell me the requirement today, I will share you the uh pricing within two to three hours.
ஓ, அப்படியா? சார், இதுவரைக்கும் நீங்க solid-ஆ ஒரு requirement இங்கே நோட் பண்ணல. அதுக்கு தான் இப்போ quotation ஒன்னும் அனுப்பல. பரவாயில்ல சார், இப்போ உங்களுக்கு இதுக்கு முன்னாடி யாரோ அனுப்பில்லைன்னா, இப்போ இன்னைக்கு நீங்க requirement சொன்னா, நான் within two to three hours I'll share you the uh pricing.
customer
39.4s
Tell me sir, I just now took 110 tons of material.
சொல்லுங்க சார், நான் இப்போதான் ஒரு 110 ton எடுத்தேன் மெட்டீரியல்.
agent
41.8s
Didn't hear, sir, what sir?
கேட்கல சார், என்ன சார்?
customer
43.3s
I just now took the material.
இப்போதான் எடுத்தேன் மெட்டீரியல்.
agent
44.8s
Oh, you just took it now? Okay, okay. Then when will the next requirement come?
ஓ, இப்போதான் எடுத்தீங்களா? ஓகே, ஓகே. அப்போ நெக்ஸ்ட் எப்போதைக்கு requirement வரும்?
customer
48.0s
It will take about one month, sir, I'll tell you.
ஒரு one month ஆகும் சார், சொல்றேன்.
agent
49.8s
It will take one month? It's okay, it's okay. I'll make a note. Now, for Amutha Engineering Works, after one month, I myself will call back and remind you. At that time, you can place the order with me.
One month ஆயிடுமா? பரவாயில்ல, பரவாயில்ல. நான் நோட் பண்ணி வெக்கிறேன். இப்போ அமுதா இன்ஜினியரிங் வொர்க்ஸ்-க்கு நான் ஒரு one month-க்கு அப்புறமா நானே திரும்பி கால் பண்ணி உங்களை ஞாபகப்படுத்துறேன். அப்போ அந்த டைம்-ல நீங்க ஆர்டர் என்கிட்ட place பண்ணலாம்.
customer
58.4s
Ah, do it.
ஆ, பண்ணுங்க.
agent
59.3s
Okay sir. I have sent you a text on WhatsApp, from my personal WhatsApp number. So you can ping me on that itself, it's okay.
ஓகே சார். நான் WhatsApp-ல உங்களுக்கு டெக்ஸ்ட் பண்ணி வெச்சிருக்கேன், என் WhatsApp personal number-ல இருந்து. அப்போ அதுலயே நீங்க பிங் பண்ணலாம், பரவாயில்ல.
customer
65.2s
Alright, okay.
சரி, ஓகே.
agent
66.1s
Okay sir, thank you.
customer
67.5s
Okay, thank you.