Call 21112178964020611 2026-09-17 · Jeevan Jeejo · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 9 turns, clean transcript (0% inaudible) | English | 9 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise and chatter on the customer's side, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.14
confidence high · +2/−0
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent failed to ask for permission to speak and instead jumped directly into a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a supply or price hook, moving directly from the greeting to a requirement check.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer stated they were busy and had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
AGENT: Sir, do you have any requirement for HR CR coil or sheet as of now?
Summary
The agent greeted the customer and immediately asked about current requirements for HR/CR. The customer stated they had no requirement at the moment and were in a meeting. The agent agreed to end the call and offered to send their number via WhatsApp for a future callback.
Coaching
When a customer is busy, secure a specific time for a callback instead of leaving it open-ended; this increases the chance of reconnecting.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Sir, do you have any requirement for HR CR coil or sheet as of now? The agent failed to ask for permission to speak and instead jumped directly into a qualification question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a supply or price hook, moving directly from the greeting to a requirement check. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer stated they were busy and had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Sir, do you have any requirement for HR CR coil or sheet as of now? The agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: I'll text you in WhatsApp with my personal number. You can just call me back that number. The agent did not establish a specific, committed next step, instead leaving it open for the customer to call back at their convenience. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.691 | 12.1s | 5.4s | 34.5s | 4.5s | 267.8 | 0 | 4 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
agent
1.8s
Uh hello, good evening, greetings sir. I am Jeevan speaking, from the JSW One platform.
Uh hello, good evening, வணக்கம் சார். நான் ஜீவன் பேசுறேன், JSW One platformல இருந்து.
customer
5.3s
Okay.
agent
6.0s
Sir, do you have any requirement for HR CR coil or sheet as of now?
customer
10.3s
As of now not there. I will call you back. I'm just attending a meeting.
agent
14.1s
Sure, no worries. I'll text you in WhatsApp with my personal number. You can just call me back that number.
customer
18.7s
Okay.
agent
19.5s
Okay, thank you sir.
customer
20.6s
Okay.