Call 21112178963685241 2026-09-17 · Jeevan Jeejo · 1:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Tamil | 12 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly softer than the agent's, but still clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.35
confidence high · +10/−0
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified JSW One but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or future needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
So for now, is there any requirement for HRCR sheet or coil?
Summary
Agent contacted a representative from Aishwarya Boiler Systems, a manufacturing lead. The agent immediately asked if there was a requirement for HR/CR, and the customer stated they had none at the moment. The agent did not attempt any discovery, instead offering to send details via WhatsApp and ending the call without a committed next step.
Coaching
When a customer says they have no current requirement, you must still use discovery questions to understand their business for future opportunities instead of ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified JSW One but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or future needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | So for now, is there any requirement for HRCR sheet or coil? Agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent did not set a specific next step like a follow-up call date, only offered to send details. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.783 heavy | 19.1s | 5.3s | 44.6s | 5.3s | 248.2 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello?
ஹலோ?
agent
2.3s
Hello, greetings sir. I am Jeevan speaking from the JSW One platform.
ஹலோ வணக்கம் சார். நான் ஜீவன் பேசுறேன் JSW One பிளாட்பார்ம்ல இருந்து.
customer
6.4s
Ah, tell me sir.
ஆ சொல்லுங்க சார்.
agent
7.2s
Sir, you have done a registration for Aishwarya Boiler Systems. So for now, is there any requirement for HRCR sheet or coil?
சார் நீங்க ஐஸ்வர்யா பாய்லர் சிஸ்டம்ஸ்க்கு வேண்டி ஒரு registration பண்ணிருக்கீங்க. அப்போ இப்போதைக்கு எதாவது HRCR ஷீட்டோ coil-ஓ requirement இருக்கா?
customer
12.6s
No sir, not for now.
இல்ல சார், இப்போதைக்கு இல்ல.
agent
13.8s
Not for now, right?
இப்போதைக்கு இல்லையா?
agent
14.7s
Okay sir, no problem. I'll send to this WhatsApp number, this is your WhatsApp number, right?
சரி சார், பரவாயில்ல. நான் இந்த WhatsApp நம்பர்க்கு, இது உங்க WhatsApp நம்பர் தானே?
customer
18.5s
Yes, yes sir.
ஆமா ஆமா சார்.
agent
19.5s
Okay, I will put all my details in this. If you get any requirement, please tell me on that WhatsApp itself.
சரி, நான் இதுல நான் என் details எல்லாம் போட்டு வச்சிருக்கிறேன். நீங்க ஏதாவது requirement வந்துச்சுன்னா அந்த WhatsApp-லயே சொல்லிடுங்க.
customer
23.5s
Okay sir, okay sir.
சரி சார், ஓகே சார்.
agent
24.5s
Okay sir, thank you.
ஓகே சார், thank you.
customer
25.8s
Okay sir, thank you.
ஓகே சார், thank you.