Call 21112178963656321 2026-09-17 · Jeevan Jeejo · 1:29
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Send_Email | full conversation 19 turns, clean transcript (16% inaudible) | Tamil | 19 | supply_led (campaign_name:medium) |
Audio: muffled: The customer's voice is frequently muffled and breaks up, making some of their words inaudible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.59
confidence high · +7/−1
from 6 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, instead jumping directly to a requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, but instead immediately asked if the customer had a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked zero discovery questions about the customer's business, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Closure with next step
Okay, can we connect on our WhatsApp? Can I send a message on WhatsApp?... Okay sir, okay okay. Thank you.
Summary
The agent contacted a steel user who confirmed an immediate requirement for 5mm and 6mm HRP. Due to a poor audio connection, the agent did not conduct discovery but successfully moved the conversation to WhatsApp. The customer agreed to receive a message and reply within half an hour.
Coaching
You must follow the pitch structure: open with permission, deliver a hook, and then ask discovery questions before trying to qualify a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, instead jumping directly to a requirement question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, but instead immediately asked if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked zero discovery questions about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs; they only confirmed that the requested material was available. |
| SL5 Qualify | 2 | fail | – | 0.0 | Do you have any requirement for HRCR sheet or coil for now, sir? The agent asked for a requirement but failed to capture any specific details like grade, width, quantity, or location after the customer confirmed a need. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay, can we connect on our WhatsApp? Can I send a message on WhatsApp?... Okay sir, okay okay. Thank you. The agent successfully established a clear next step on WhatsApp, which the customer agreed to and committed to replying to. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.63 | 24.0s | 14.1s | 50.9s | 5.5s | 250.0 | 0 | 9 | 10 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello?
ஹலோ?
agent
1.7s
Ah, hello sir. I am Jeevan. Hello, hello sir.
ஆ வணக்கம் சார். நான் ஜீவன் வணக்கம் வணக்கம் சார்.
customer
4.3s
Tell me?
சொல்லுங்க?
agent
5.3s
Sir, hello. I am Jeevan speaking, Jeevan.
சார் வணக்கம். நான் ஜீவன் பேசுறேன், ஜீவன்.
customer
7.6s
From where?
எங்க இருந்து?
agent
8.3s
Jeevan, from JSW Steels.
ஜீவன், JSW Steels-ல இருந்து.
customer
10.0s
Where sir?
எங்க சார்?
agent
10.7s
JSW, from JSW.
JSW, JSW-ல இருந்து.
customer
12.3s
Okay.
சரி.
agent
12.9s
Sir, you have registered in the name of Sri Kumari, Sri Karumari Steels, right? Do you have any requirement for HRCR sheet or coil for now, sir?
சார், நீங்க ஸ்ரீ குமாரி, ஸ்ரீ கருமாரி Steels பெயர்ல நீங்க ரெஜிஸ்டர் பண்ணிருக்கீங்களே? இது இப்போதைக்கு ஏதாவது HRCR ஷீட்டோ, காயிலோ requirement இருக்கா சார்?
customer
18.5s
There is. Where, you... I don't have anyone to place the order and bring it. With 5mm, 6mm HRP.
இருக்கு. எங்க, நீங்க நான் ஆர்டர் பண்ணி எடுத்துட்டு வர்றதுக்கு ஆள் இல்லைங்க. 5mm, 6mm HRP வச்சிட்டு.
agent
22.9s
HRP or sheet is there. 5mm, 6mm, everything is there, sir.
HRP-யோ ஷீட்டோ இருக்கு. 5mm, 6mm-மும் எல்லாம் இருக்கு சார்.
customer
25.4s
5 to 206 [inaudible]
agent
27.2s
Sir, your voice is breaking a little. Okay, can we connect on our WhatsApp? Can I send a message on WhatsApp?
சார், உங்க voice கொஞ்சம் break ஆகுது. சரி, நீங்க நம்ம WhatsApp-ல connect பண்ணலாமா? WhatsApp-ல நான் கொஞ்சம் message போடலாமா?
customer
31.6s
You send it. I am connected. You send it. [inaudible] Are you from JSW?
நீங்க அனுப்புங்க. கனெக்ட் பண்ணிட்டு இருக்கேன். நீங்க அனுப்புங்க. [inaudible] நீங்க JSW-வா?
agent
35.2s
JSW. Yes yes, correct. I will send a message to you now.
JSW. ஆமா ஆமா, கரெக்ட். நான் இப்போ மெசேஜ் போடுறேன் உங்களுக்கு.
customer
38.6s
Okay, send it. I will reply in half an hour.
சரி போடுங்க. நான் ஒரு half an hour-ல ரிப்ளை பண்றேன்.
agent
41.0s
Okay sir, okay okay. Thank you.
சரி சார், சரி சரி. Thank you.
customer
43.3s
[inaudible]