JSWOzonetel · Call Analysis

Call 21112178963529271 2026-09-17 · Jeevan Jeejo · 2:26

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_HR_HRPO_Sep26 No_requirement full conversation 27 turns, clean transcript (7% inaudible) Tamil 27 supply_led (campaign_name:medium)
Audio: noisy: Consistent background noise (wind/fan) on the customer's side, which occasionally makes their speech slightly muffled.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
0.0/10
no conversation
USP relevance: mismatched

2 · Customer quality

the LEAD we handed over
0 /4 flags
clean lead

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
+0.23
confidence high · +6/−1 from 12 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent identified themself and JSW One but did not ask for permission to speak, instead jumping directly to a requirement check.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts Hook (supply/price signal) The agent did not lead with a supply or price hook; they opened with a direct question about requirements, which is not the supply-led pitch structure.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts Discovery (6 Qs) The agent asked zero discovery questions about the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection The customer raised 3 objections you did not answer: price incumbent_supplier send_price_will_think
CUSTOMER: Same price available in the market itself. So, will you offer in same price, sir?
CUSTOMER: Our dealer [inaudible] some other [inaudible] following.
CUSTOMER: Okay sir, I will come back to you soon, sir. I will call you.

Summary

The agent called to check for HR/CR requirements. The customer immediately took control, asking for the price and then objecting that it was the same as the market rate. The agent failed to conduct any discovery, mishandled the price objection, and the call ended with a vague agreement to share contact details without a firm next step.

Coaching

You lost control of the call by letting the customer's first question about price derail the entire structure. You must complete discovery to understand the customer's business before discussing price, which allows you to build value first.
Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
SL1 Opener & permission 2 fail – 0.0
AGENT: Hello sir, I am Jeevan speaking from the JSW One platform. ... I just wanted to check if you have any requirement for HRCR sheet or coil as of now.
The agent identified themself and JSW One but did not ask for permission to speak, instead jumping directly to a requirement check.
SL2 Hook (supply/price signal) 2 fail – 0.0
AGENT: I just wanted to check if you have any requirement for HRCR sheet or coil as of now.
The agent did not lead with a supply or price hook; they opened with a direct question about requirements, which is not the supply-led pitch structure.
SL3 Discovery (6 Qs) 2 fail 0 0.0
The agent asked zero discovery questions about the customer's business, volume, or current suppliers.
SL4 Pitch (2-3 USPs) 1 fail – 0.0
AGENT: the other thing what we offer is that once when you get onboarded, right, there are other benefits like you get the cashback for your second order, third order.
The agent pitched generic onboarding benefits (cashback) that were not tied to any discovered customer need, as no discovery was performed.
SL5 Qualify 2 fail – 0.0
AGENT: I just wanted to check if you have any requirement for HRCR sheet or coil as of now.
While the agent asked if a requirement exists, they failed to capture any specific details (grade, exact thickness, quantity, location) when the customer deflected to price.
SL6 Closure with next step 1 fail – 0.0
AGENT: so I'll share you my details over that. Once the requirement comes live, you just kindly let me know.
The call ended with a passive 'let me know', not a committed next step like sending a quote or scheduling a specific callback.

Objections supplementary — never inside the /10

TypeStateCustomer saidRep replied
price mishandled
CUSTOMER: Same price available in the market itself. So, will you offer in same price, sir?
AGENT: But sir, I would suggest you to, you know, kindly check with your dealer again because... the dealer was quoting almost 100 to 200 rupees more.
incumbent_supplier raised
CUSTOMER: Our dealer [inaudible] some other [inaudible] following.
 no response
send_price_will_think mishandled
CUSTOMER: Okay sir, I will come back to you soon, sir. I will call you.
AGENT: so I'll share you my details over that. Once the requirement comes live, you just kindly let me know.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.626 40.7s 24.3s 81.0s 8.8s 334.6 0 13 13 5

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

unknown
0.0s
Hi, if you record your name and reason for calling, I'll see if this person is available.
agent
10.5s
Hello?
customer
11.0s
Hello?
agent
11.8s
Hello sir, I am Jeevan speaking from the JSW One platform.
வணக்கம் சார், நான் ஜீவன் பேசுறேன் JSW One பிளாட்பார்ம்ல இருந்து.
customer
15.2s
Tell me, sir.
சொல்லுங்க சார்.
agent
16.3s
Sir, yeah, I just wanted to check if you have any requirement for HRCR sheet or coil as of now.
customer
21.5s
What's your current price? Can you tell your price, sir? From 1.6 to 12 mm, sir?
agent
25.5s
Uh, 12 mm thickness you meant?
customer
27.1s
Yes sir, 1.6 mm to 12 mm, what is your current price, sir?
agent
29.8s
So current market operating price for your, I believe Coimbatore, right? Okay, for Chennai location and Coimbatore location, it comes around 64,250 for the sheet.
customer
36.0s
Okay, sir. Same price available in the market itself. So, will you offer in same price, sir?
ஓகே சார். சேம் பிரைஸ் அவைலபிள் இன் த மார்க்கெட் இட்செல்ப். சோ, வில் யூ ஆஃபர் இன் சேம் பிரைஸ் சார்?
agent
40.1s
Uh, you mean same price where?
customer
41.4s
Yes sir, yes sir. Our dealer [inaudible] some other [inaudible] following.
எஸ் சார், எஸ் சார். அவர் டீலர் [inaudible] சம் அதர் [inaudible] ஃபாலோயிங்.
agent
45.2s
But sir, I would suggest you to, you know, kindly check with your dealer again because yesterday, a couple of inquiries, we had the same thing and the customer was like, I will check with the dealer, but the dealer was quoting almost 100 to 200 rupees more. And we are directly from JSW Chennai plant.
customer
54.1s
Yes sir, 100, 200 rupees is not a big difference, sir. It's a, yes, not a big difference.
agent
57.3s
Yeah, so, but the other thing what we offer is that once when you get onboarded, right, there are other benefits like you get the cashback for your second order, third order.
customer
62.1s
Okay, okay.
ஓகே, ஓகே.
agent
63.2s
Yeah, the only, the only hurdle, the only hurdle is that you just have to get onboarded to our platform.
customer
66.0s
Okay.
ஓகே.
agent
66.5s
For the seamless, you know, seamless transaction, delivery, and all the support.
customer
70.0s
Okay sir, I will come back to you soon, sir. I will call you.
ஓகே சார், ஐ வில் கம் பேக் டு யூ சூன் சார். ஐ வில் கால் யூ.
agent
72.6s
Sure, sure. Let me just confirm if this is your WhatsApp number?
customer
74.4s
Yes sir, yes sir, this is my WhatsApp.
agent
75.7s
Perfect. Yeah, so I'll share you my details over that. Once the requirement comes live, you just kindly let me know.
customer
79.8s
Okay.
ஓகே.
agent
80.5s
Okay, thank you, sir.
customer
81.8s
[inaudible]