Call 21112178962696371 2026-09-17 · Jeevan Jeejo · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | Tamil | 8 | supply_led (campaign_name:medium) |
Audio: clear: The customer initially mishears the word 'requirement' as 'fund'.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not identify JSW One or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead asking directly for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any steel requirement right now, sir? HR, CR?
Summary
The agent opened the call by asking directly for a requirement, without introducing the company or asking for permission. The customer was initially confused, then stated they had no current need. The agent thanked the customer and ended the call without attempting discovery or scheduling a next step.
Coaching
You must open the call by stating your name and company (JSW One) and asking for permission to speak; jumping straight to the requirement caused the customer to end the call immediately.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I am Jeevan speaking. The agent did not identify JSW One or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead asking directly for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any steel requirement right now, sir? HR, CR? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Thank you. The agent ended the call without attempting to schedule a specific callback or next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.726 heavy | 8.5s | 3.2s | 36.3s | 4.8s | 225.9 | 0 | 4 | 4 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Sir, I am Jeevan speaking. Do you have any steel requirement right now, sir? HR, CR?
சார் நான் ஜீவன் பேசுறேன். இப்போ இப்போதைக்கு ஏதாச்சு steel requirement இருக்கா சார் உங்களுக்கு? HR, CR?
customer
4.8s
Sir?
சார்?
agent
5.6s
Do you have a requirement right now, sir?
இப்போதைக்கு requirement இருக்கா சார்?
customer
7.1s
What is it? Fund?
என்னது fund-ஆ?
agent
8.3s
HR, CR, steel, sheet, any coil?
HR, CR, steel-ஆ, sheet-ஆ, ஏதாவாச்சு coil?
customer
10.7s
No sir, nothing right now, sir.
இல்ல சார், இப்ப எதுவும் இல்ல சார்.
agent
12.0s
Thank you.
customer
12.4s
Nothing right now.
இப்ப எதுவும் இல்ல.