Call 21112178962638921 2026-09-17 · Jeevan Jeejo · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 13 turns, clean transcript (0% inaudible) | English | 13 | supply_led (campaign_name:medium) |
Audio: clear: The person who answered the phone is not the intended contact, but provides the correct contact details.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.09
confidence high · +0/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified JSW One, but did not ask for permission to speak as the customer immediately clarified it was the wrong number.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call was identified as a wrong number before a hook could be delivered; the agent only stated the reason for the call was a registration.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery was attempted as the agent reached the wrong contact person.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent reached a wrong number when trying to contact Om Navagraha Enterprises. The person who answered confirmed it was the wrong contact and provided the correct number for a Mr. Muthuvel. The agent thanked them and ended the call to try the new number.
Coaching
This was a wrong number, so there was no opportunity to pitch. You handled the situation well by getting the correct contact details to follow up.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent greeted and identified JSW One, but did not ask for permission to speak as the customer immediately clarified it was the wrong number. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was identified as a wrong number before a hook could be delivered; the agent only stated the reason for the call was a registration. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery was attempted as the agent reached the wrong contact person. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent ended the call after getting the correct number, but no next step was committed with the actual lead. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.647 | 13.9s | 7.6s | 39.5s | 3.9s | 228.8 | 0 | 6 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
agent
1.9s
Uh hi, good morning. Uh this is Om Navagraha Enterprises?
customer
5.2s
No, no, sir. You are from?
agent
6.6s
I'm from JSW One platform. Just wanted to check regarding uh a registration that you made in this platform.
customer
10.8s
I tell you their number, sir. Om Navagraha number. Please note it.
agent
13.2s
Yeah, please tell me. Yeah.
customer
14.5s
994145
agent
16.5s
994145
customer
18.0s
8181.
agent
19.3s
8181. Uh what is his name?
customer
21.5s
Mr. Muthuvel.
agent
22.7s
Muthuvel, okay. Okay, fine. I'll I'll contact him. Thank you so much.
customer
25.6s
Yes, sir.