Call 21112178962520281 2026-09-17 · Jeevan Jeejo · 2:15
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 24 turns, clean transcript (0% inaudible) | English | 24 | supply_led (campaign_name:medium) |
Audio: clear: The customer seems to be on a hands-free device in a moving vehicle, causing some minor background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.16
confidence high · +24/−9
from 28 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead immediately asked for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions about the customer's business, monthly tonnage, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was performed, and no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Hello, uh good morning sir. Am I I'm Jeevan calling from JSW One platform. Good time to talk?
Qualify
is there any requirement from your end for HR or CR sheet as of now?
Summary
The agent contacted a manufacturing customer who confirmed they had no immediate requirement for HR/CR but would have one in November. The agent skipped discovery and the pitch, established himself as the new point of contact, and ended the call by asking the customer to reach out when the need arises, without setting a firm follow-up date.
Coaching
When a customer says they have no current requirement but will have one in the future, use the opportunity to run discovery to prepare for a more effective follow-up call.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, uh good morning sir. Am I I'm Jeevan calling from JSW One platform. Good time to talk? Agent greeted, identified self and company, and asked for permission. This meets the core intent of the step. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead immediately asked for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions about the customer's business, monthly tonnage, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | is there any requirement from your end for HR or CR sheet as of now? Agent successfully executed the intent of this step by asking if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | once your uh requirement comes live, you can just ping me. The agent did not establish a committed next step, such as a specific callback date in November, leaving the onus on the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.564 | 36.8s | 28.5s | 69.7s | 8.6s | 321.2 | 0 | 12 | 12 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello?
agent
1.5s
Hello, uh good morning sir. Am I I'm Jeevan calling from JSW One platform. Good time to talk?
customer
6.3s
Ah yeah, tell me.
agent
7.8s
Uh sir, is there any requirement from your end for HR or CR sheet as of now?
customer
12.2s
Yeah, my requirement almost completed this month. Uh it will come for a November it will start the next again next order. At that time I will give you.
agent
19.8s
Alright.
agent
20.6s
Okay, in that case I'll do one thing. I'll just text you uh from my personal message and once your uh requirement comes live, you can just ping me. I can help you out with getting the orders.
customer
29.2s
Okay, okay, okay.
customer
30.0s
Actually already I spoke to one JW uh person. He is uh I think it will take 20 ton metal I think last time.
agent
37.4s
Oh, you've already have purchased is what you're saying.
customer
39.5s
Ah ah yeah.
agent
40.8s
Okay, but is it through JSW One platform or...
customer
43.5s
Uh platform is that company name is Anand Steel, Anand Steel.
agent
48.4s
Okay, I I understand, I understand. Not a problem. But I think right now this and I think you're working with Swift Power Products Engineering, right?
customer
54.0s
Ah right.
agent
55.0s
Yeah, got it. But right now this account is with me, so I am responsible for your, you know, requirement and everything from now on.
agent
1.0s
So, what I'll do...
customer
1.5s
You are a direct dealing?
agent
2.8s
Yeah, we are directly from JSW headquarters.
customer
4.8s
Okay, okay, okay.
agent
5.8s
Yeah. So in that case, I'll do one thing. I'll just text you uh from my personal WhatsApp. Once when your requirement comes live, just let me know. I can help you out.
customer
12.0s
Okay, okay, no problem.
agent
13.2s
Further we'll keep in touch, Ramachandran. Thank you so much.
customer
15.5s
Okay. Okay. Thank you, thank you so much.