Call 21112178962459021 2026-09-17 · Ronak Mehta · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Not_Answered | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | supply_led (campaign_name:medium) |
Audio: clear: There is minor crosstalk at the beginning of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.68
confidence high · +10/−1
from 7 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified himself and the company but failed to ask for permission to speak.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead opening directly with a qualification question.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Call was deflected by the customer before any discovery questions could be asked.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
We keep talking to Mr. Rohan.
did well
Qualify
Sir, do you have any requirement for CR coil right now?
Summary
The agent contacted a customer who stated they already have a relationship with another JSW representative named Rohan. The customer deflected the agent's attempt to discuss requirements, insisting the agent speak internally with Rohan first. The agent agreed and the call ended without any business outcome.
Coaching
When a customer says they already speak with another JSW rep, acknowledge it and pivot to your specific reason for calling, rather than immediately ending the conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, this is Pranav speaking from JSW One. Sir, do you have any requirement for CR coil right now? Agent identified himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead opening directly with a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Call was deflected by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Call did not progress to the pitch stage as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any requirement for CR coil right now? Agent successfully asked if there was a current requirement, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, okay, चलेगा. Agent agreed to the customer's suggestion to talk internally, but did not establish a committed next step with the customer. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | We keep talking to Mr. Rohan. |
Yes, yes, yes, yes, I am also speaking from Mumbai. Now, like, your account came to me, so that's why I contacted you... |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.587 | 13.2s | 9.3s | 29.5s | 4.1s | 322.7 | 0 | 9 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
हॅलो?
agent
0.9s
Hello?
हॅलो?
agent
1.5s
Yes, uh am I speaking with Mr. Deepak Solanki?
हां, uh दीपक सोलंकी जी से बात हो रही है?
customer
3.7s
Yes, speak.
हां बोलो।
agent
4.1s
Hello?
हॅलो?
customer
4.4s
Yes, speak.
हां बोलो।
agent
4.9s
Yes, this is Pranav speaking from JSW One. Sir, do you have any requirement for CR coil right now?
हां प्रणव बात कर रहा हूं JSW One से। सर अभी कोई requirement आ रहा है आपको CR coil में?
customer
8.7s
We keep talking to Mr. Rohan.
हमारी रोहन जी से बात होती रहती है।
agent
10.3s
Okay.
customer
10.7s
Rohan, the one who sits in Mumbai, we have already spoken, sir.
रोहन, जो मुंबई बैठते हैं ना, already बात हो चुकी है सर।
agent
13.1s
Yes, yes, yes, yes, I am also speaking from Mumbai. Now, like, your account came to me, so that's why I contacted you that if there is any
जी जी जी जी मुंबई से ही बात कर रहा हूं मैं भी। अभी like आपका account मेरे पास आया था तो इसलिए मैंने आपको contact किया कि अभी कोई
customer
17.2s
No no sir, you please talk to Mr. Rohan once, you will get the clarification, sir.
नहीं नहीं सर आप एक बार बात कर लीजिए ना रोहन जी से आपको clarify मिल जाएगा सर।
agent
20.4s
Okay, okay, that will work.
Okay, okay, चलेगा।
customer
21.5s
Okay, right sir?
Okay ना सर?
agent
22.0s
Okay.
customer
22.4s
Thank you.
agent
22.9s
Okay, thank you, thank you. Yes.