Call 21112178962445091 2026-09-17 · Ronak Mehta · 1:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 22 turns, clean transcript (0% inaudible) | Hindi | 22 | supply_led (campaign_name:medium) |
Audio: clear: There is some background noise on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.03
confidence high · +4/−4
from 20 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
This is not a hook; it's a statement about the lead source and contains no benefit signal about price or availability.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent only attempted to discover monthly purchase (Q3) and materials handled (related to Q1), falling short of the 3 questions needed for a 'partial' score.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched; the agent only stated a capability ('We can also provide MS plates') after the customer mentioned it.
How Varun Siddhardha jillapalli did it on a
8.0/10 call —
meaning, in our system, sir, one, at least one order should be in advance, the order. So based on that, there will be a possibility to give us credit.
did well
Opener & permission
Hello, am I speaking with Nishant Patel ji? ... Yes, this is Ronak Patel speaking from JSW One.
Qualify
Is any plan coming up now? Is any project of yours coming up now?
Summary
The agent contacted a lead who had previously searched for GP sheets. The customer explained the search was for a client inquiry that did not finalize, so he has no current requirement. He described his business as inquiry-based, dealing in GI sheets and MS plates. The agent confirmed JSW can supply MS plates and ended the call by sending a WhatsApp message for future contact.
Coaching
When a customer has no immediate need, pivot from qualifying a deal to profiling the lead. You missed asking about the type of projects, typical quantities, and what triggers a purchase, which would help for future follow-ups.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, am I speaking with Nishant Patel ji? ... Yes, this is Ronak Patel speaking from JSW One. Agent greeted, used the customer's name, and identified JSW One, and the customer immediately indicated it was not a good time, which the agent respected. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, I have received a requirement for you now in GP sheets. This is not a hook; it's a statement about the lead source and contains no benefit signal about price or availability. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | Sir, like what is your monthly purchase? ... So sir, what other materials do you deal in? Agent only attempted to discover monthly purchase (Q3) and materials handled (related to Q1), falling short of the 3 questions needed for a 'partial' score. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only stated a capability ('We can also provide MS plates') after the customer mentioned it. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is any plan coming up now? Is any project of yours coming up now? Agent correctly asked if there was any upcoming requirement, even after the customer initially said no. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I have pinged you on WhatsApp, if there's anything, let me know. This is not a committed next step; it places the onus on the customer and lacks a specific follow-up date or action. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.507 | 22.1s | 21.5s | 62.4s | 4.5s | 323.1 | 0 | 11 | 11 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.8s
Hello?
हलो?
agent
5.3s
Hello, am I speaking with Nishant Patel ji?
हलो, निशांत पटेल जी से बात हो रही है?
customer
7.0s
Yes.
हां।
agent
7.7s
Yes, this is Ronak Patel speaking from JSW One. Sir, I have received a requirement for you now
जी, रोनक पटेल बात कर रहा हूं JSW One से। सर, मुझे रिक्वायरमेंट आई है अभी आपको
customer
10.3s
No no, not right now.
नहीं नहीं, अभी नहीं है।
agent
11.1s
in GP sheets.
GP शीट्स में।
customer
12.5s
No, no.
नहीं नहीं।
agent
13.4s
Okay. Sir, like what is your monthly purchase?
ठीक है। सर, लाइक कितना परचेस होता है आपका मंथली का?
customer
16.3s
No, what happened is I had received an inquiry.
नहीं, वो मेरे क्या है एक इन्क्वायरी आई थी।
agent
18.0s
Yes, yes.
हां हां।
customer
18.4s
For that, I was searching for material. But that inquiry has not been finalized, so there is no material requirement right now. Mine is based on inquiries. I have all types of work. As the client's requirement comes, accordingly, I mean.
उसके लिए मैंने मटेरियल का सर्च कर रहा था। पर वो इन्क्वायरी फाइनल नहीं हुई है इसलिए फिर अभी मटेरियल का रिक्वायरमेंट नहीं है। मेरा क्या है इन्क्वायरी के ऊपर है। मेरा हर एक टाइप का काम रहता है। जैसे क्लाइंट का रिक्वायरमेंट आता है उसके हिसाब से मतलब।
agent
24.8s
Okay. So sir, what other materials do you deal in? Do you also deal in HR, CR? Like in GP sheets
ओके। तो सर कौनसा और दूसरे मटेरियल्स में कौनसा डील करते हैं? HR, CR में भी डील करते हो? जैसे GP शीट्स में
customer
28.5s
No, no. I deal in GI sheets and then in MS plates.
नहीं नहीं। मैं अपना GI शीट में और फिर MS प्लेट में।
agent
32.0s
Okay. We can also provide MS plates. Sir, if any requirement comes up, let me know. I will ping you once on WhatsApp.
ओके। हम MS प्लेट्स भी दे सकते हैं। सर, कुछ रिक्वायरमेंट आएगा तो बताइए मैं आपको पिंग करता हूं एक बार WhatsApp पे।
customer
36.8s
Okay, okay.
ठीक है, ठीक है।
agent
38.0s
Okay? Is any plan coming up now? Is any project of yours coming up now?
ठीक है? अभी कुछ प्लान आ रहा है? आपका कोई प्रोजेक्ट आ रहा है अभी?
customer
40.1s
No, what now... no, not right now, none for now.
नहीं अभी तो क्या अभी नहीं, अभी नहीं है अभी तो कोई।
agent
42.6s
Yes.
हां।
customer
43.1s
I will tell you when it comes. Right now, the client is providing all the material. Only a few inquiries are such where I have to purchase the material.
जब आएगा तब बताऊंगा। अभी क्या है अभी सब मटेरियल क्लाइंट ही प्रोवाइड कर रहे हैं। कुछ ही इन्क्वायरी ऐसी होती है कि जिसमें मेरेको मटेरियल परचेस करना होता है।
agent
48.1s
Okay. Okay. Okay. That will work, sir. I have pinged you on WhatsApp, if there's anything, let me know.
ठीक है। ओके। ठीक है। चलेगा सर। मैं आपको WhatsApp पिंग किया है, कुछ रहेगा तो बताइएगा।
customer
52.1s
Okay, okay, okay.
ओके, ओके, ओके।
agent
53.5s
Done.
डन।