Call 21112178962441521 2026-09-17 · Aditya Pandey · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 6 turns, clean transcript (0% inaudible) | Hindi | 6 | supply_led (campaign_name:medium) |
Audio: clear: There is some background noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The customer deferred the call immediately after the introduction, so no hook was delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call did not progress to discovery as the customer requested a callback.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call did not progress to the qualification stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Sir, hello, I am Aditya Pandey calling from JSW One.
Closure with next step
I will talk to you next week, no issue.
Summary
The agent introduced himself and JSW One. The customer immediately stated he was on leave and requested a callback for the following week. The agent agreed to the callback and ended the call without any discovery or qualification.
Coaching
When a customer asks to reschedule, agree politely but try to ask one quick qualifying question (e.g., 'So I'm prepared, what do you manufacture?') before ending the call.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, hello, I am Aditya Pandey calling from JSW One. Agent successfully introduced himself and the company before the customer requested a callback. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer deferred the call immediately after the introduction, so no hook was delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call did not progress to discovery as the customer requested a callback. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will talk to you next week, no issue. Agent secured a clear next step by agreeing to the customer's request for a callback next week. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.641 | 8.4s | 4.7s | 43.9s | 4.1s | 321.4 | 0 | 3 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
हेलो।
agent
2.2s
Hello, am I audible?
हेलो, मेरी आवाज़ आ रही है?
customer
3.8s
Yes, who is speaking?
जी, कौन बात कर रहे हैं?
agent
5.0s
Sir, hello, I am Aditya Pandey calling from JSW One.
सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
8.5s
Yes, go on. Aditya, can we talk next week? I was actually on leave.
जी बोलिए। आदित्य, next week को बात करें क्या? मैं actually छुट्टी पे था।
agent
11.9s
Yes, no issue sir. I'll WhatsApp you my number if you... I just wanted to know that on that... I will talk to you next week, no issue. Thank you sir.
हां, कोई इशू नहीं सर। मैं आपको अपना ना WhatsApp कर देता हूं नंबर अगर आप... बस वही जानना था कि उस पर... मैं आपसे next week बात कर लूंगा, कोई इशू नहीं। Thank you सर।