21112178962430721 · Call

Call 21112178962430721 2026-09-17 · Aditya Pandey · 0:55

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	Interested	full conversation 13 turns, clean transcript (0% inaudible)	Hindi	13	supply_led (campaign_name:medium)

Audio: clear: Some background chatter is audible on the agent's side but does not significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.26

confidence high · +0/−0 from 2 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent identified themself and the company but did not ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The agent did not ask any of the required discovery questions about the customer's business or procurement habits.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

objection The customer raised 1 objection you did not answer: send_price_will_think

Not right now, I'll let you know if there is.

did well

Qualify

Do you have any requirement this month for PPGI?

Summary

The agent followed up on a previous inquiry for 65 MT of PPGI. The customer confirmed their current needs are fulfilled and they have no immediate requirement. The agent offered to share their contact details for any future needs and the call concluded without a firm next step.

Coaching

When a customer says they have no current need, try to discover their buying cycle and schedule a specific callback instead of leaving it open-ended.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	The agent identified themself and the company but did not ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
SL3 Discovery (6 Qs)	2	fail	0	0.0	The agent did not ask any of the required discovery questions about the customer's business or procurement habits.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No discovery was performed, and no USPs were pitched.
SL5 Qualify	2	pass	–	2.0	Do you have any requirement this month for PPGI? The agent successfully asked if a current requirement exists, which is the core intent of this step.
SL6 Closure with next step	1	fail	–	0.0	Okay, I'll share my WhatsApp with you. If there's any requirement in the future, let me know. This is not a committed next step; it leaves the follow-up entirely to the customer.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
send_price_will_think	mishandled	Not right now, I'll let you know if there is.	Okay, I'll share my WhatsApp with you. If there's any requirement in the future, let me know.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.756 heavy	16.4s	5.3s	33.3s	6.6s	281.7	0	7	6	4

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.3s

Hello?

हेलो?

agent

1.2s

Hello, Shoko Pure?

हेलो, Shoko Pure?

customer

2.3s

Yes.

agent

3.3s

Sir, hello, I am Aditya Pandey calling from JSW.

सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।

agent

6.2s

Innersilver, Mumbai.

customer

7.6s

Yes, yes, speak.

जी, जी, बोलिए।

agent

8.4s

Sir, you were registered on our platform, this call was regarding that. Last month it was for sixty-five MT, but it couldn't happen. Do you have any requirement this month for PPGI?

सर जी, हमारे प्लेटफार्म पे आप रजिस्टर थे, उसी के रिगार्डिंग कॉल था। लास्ट मंथ sixty-five MT के लिए थी, बट हो नहीं पाया था। कुछ रिक्वायरमेंट है ये मंथ आपका PPGI में?

customer

15.5s

Our current order has been fulfilled.

ऑर्डर करंट फुलफिल हो गया हमारा।

agent

17.2s

Sorry, what are you saying?

सॉरी, क्या बोल रहे हैं?

customer

17.8s

It's been fulfilled, okay.

फुलफिल हो गया, ओके।

agent

18.5s

Do you have any requirement in the future?

अभी कुछ है फ्यूचर में आपका रिक्वायरमेंट?

customer

20.1s

Not right now, I'll let you know if there is.

अभी तो नहीं है, मैं बता दूंगा, होगा तो।

agent

21.6s

Okay, I'll share my WhatsApp with you. If there's any requirement in the future, let me know.

ठीक है, मैं आपको अपना WhatsApp शेयर कर देता हूं। कुछ फ्यूचर में रिक्वायरमेंट हो तो बताइएगा।