Call 21112178962417072 2026-09-17 · Aditya Pandey · 1:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter at the beginning of the recording before the main call starts.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.36
confidence high · +1/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead opening with a direct requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked 2 of the 6 required discovery questions, which is below the threshold for a 'partial' score.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Okay, I'll save your number. We'll talk to you from next time.
Summary
The agent contacted a gas stove manufacturer who expressed general frustration with material availability. The agent asked about the customer's business but did not deliver a hook, pitch any benefits, or qualify for a specific need. The call ended when the customer deferred the conversation, with the agent offering to share his number but setting no firm next step.
Coaching
When a customer complains about market-wide supply issues, use that as your opening to explain how JSW One's stockyard model solves that exact problem.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, you were registered on our platform, so I was asking regarding that. Do you have any requirement for steel this month? The agent did not lead with a supply or price hook, instead opening with a direct requirement question. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | is your business manufacturing or trading? ... What do you manufacture? Agent only asked 2 of the 6 required discovery questions, which is below the threshold for a 'partial' score. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent moved from discovery directly to closing the call. |
| SL5 Qualify | 2 | fail | – | 0.0 | If you have any requirement, please let me know, sir. The agent did not attempt to capture details of a current requirement (grade, size, qty) after the customer deflected. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will share my personal number with you on WhatsApp. No committed next step was agreed upon; sharing a number is not a specific action like sending a quote or scheduling a callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Okay, I'll save your number. We'll talk to you from next time. |
No issue. Sir, this is not my number. This is the company's DND number. I will share my personal number with you on WhatsApp. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.676 | 23.8s | 11.4s | 45.8s | 5.5s | 305.0 | 0 | 10 | 9 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.6s
Hello.
agent
3.7s
Hello.
customer
5.6s
Yes.
हां जी।
agent
6.6s
Sir, greetings. This is Aditya Pandey speaking from JSW One.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
9.0s
Speak, Mr. Pandey.
बोलिए पांडे जी।
agent
10.5s
Sir, you were registered on our platform, so I was asking regarding that. Do you have any requirement for steel this month?
सर जी, हमारे platform पे आप register थे तो उसके regarding पूछ रहा था। कुछ है requirement steel में ये month के लिए?
customer
15.0s
Sir, when there is a requirement, no one provides the material.
सर जब requirement होती है कोई माल ही नहीं देता।
agent
18.5s
Sorry sir, if there is anything required this one, then please let me know. I'm just saying that.
Sorry sir, अभी कुछ है अगर ये require- ये one तो बताइएगा। मैं तो ये बोलता हूं बस।
customer
22.5s
Okay, I'll save your number. We'll talk to you from next time.
चलो मैं आपका नंबर save कर लेता हूं। आगे से आपसे बात कर लेंगे।
agent
25.5s
No issue. Sir, this is not my number. This is the company's DND number. I will share my personal number with you on WhatsApp.
कोई issue नहीं। सर मैं ये मेरा नंबर नहीं है। ये तो कंपनी का DND नंबर है। मैं आपको अपना personal नंबर share कर देता हूं WhatsApp पे।
customer
30.0s
Give me your personal number, sir.
अपना personal नंबर दे दीजिए सर।
agent
32.0s
Okay sir. I wanted to ask, is your business manufacturing or trading?
ठीक है सर। एक पूछना था आपका मतलब manufacturing का business है कि trading का है?
customer
35.0s
Yes, mine is manufacturing.
हां जी, manufacturing है मेरा।
agent
36.5s
What do you manufacture?
क्या करते हैं manufacture?
customer
38.0s
Gas stove manufacturing is done.
Gas stove manufacturing होती है।
agent
40.0s
Oh, okay. Yes, gas stoves.
Oh, okay. हां, चूल्हे गैस के।
agent
41.5s
Hmm hmm, understood, understood. Okay sir, understood. Got it, got it. If you have any requirement, please let me know, sir. Thank you.
हम्म हम्म, समझ गया, समझ गया। ठीक है सर, समझ गया। Got it, got it. अगर आपका कोई requirement रहा तो बताइएगा सर। Thank you.
customer
45.5s
Okay.
ठीक।
agent
46.5s
Yes, okay.
हां, ठीक।