Call 21112178962381351 2026-09-17 · Abdul Ansari · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook; instead, he went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any requirement for steel, sir?
Summary
The agent introduced himself and JSW, then immediately asked for a requirement. The customer stated they had no current need for steel. The agent then thanked the customer and ended the call without attempting any discovery or establishing a next step.
Coaching
When a customer says they have no requirement, don't end the call; instead, pivot to discovery to understand their business for future opportunities.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | I am Abdul speaking, sir, from JSW. The agent identified himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook; instead, he went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for steel, sir? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, thank you. The agent ended the call without attempting to set a next step, such as a future callback time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.739 heavy | 8.5s | 3.0s | 31.5s | 3.5s | 275.3 | 0 | 5 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
agent
1.0s
Hello.
customer
1.7s
Yes.
हां जी।
agent
2.2s
Hello sir, am I speaking to Maa Lakshmi Loha?
नमस्कार सर, माँ लक्ष्मी लोहा से बात कर रहे हैं?
customer
4.2s
Yes, hello sir.
हां जी, नमस्कार सर।
agent
5.5s
I am Abdul speaking, sir, from JSW.
मैं अब्दुल बात कर रहा हूं सर JSW से।
customer
7.7s
Tell me, sir.
बोलो सर।
agent
8.3s
Sir, your company was registered here, that's why I called. Do you have any requirement for steel, sir?
सर आपकी कंपनी यहां रजिस्टर थी इसके लिए फोन किया था मैंने। कुछ रिक्वायरमेंट है क्या सर स्टील में आपको?
customer
12.3s
No, no sir.
नहीं नहीं सर।
agent
13.3s
Okay sir, thank you.
ठीक है सर, थैंक यू।
customer
14.5s
Hmm.
हम्म।