Call 21112178962365181 2026-09-17 · Abdul Ansari · 1:11
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | supply_led (campaign_name:medium) |
Audio: clear: Some background office chatter is present but doesn't significantly hinder transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
Customer complaint was about slow sales callback time ('a month later'), not material availability or delivery lead time.
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead asking directly for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was immediately derailed by a customer complaint before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was conducted, and consequently no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Greetings, this is Abdul speaking from JSW One, sir. ... Uh, am I speaking with Mr. Dinesh?
Qualify
Do you have any requirement for steel, sir?
Summary
The agent contacted a lead who had registered a month prior. The customer was immediately frustrated, stating their requirement had passed and they were forced to buy locally due to a lack of a timely callback from JSW. The agent made excuses for the slow process and failed to recover the call, which ended without any discovery or next steps.
Coaching
When a customer complains about a past service failure like a slow callback, you must first apologize and validate their frustration, then try to recover the call, instead of making excuses for the process.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Greetings, this is Abdul speaking from JSW One, sir. ... Uh, am I speaking with Mr. Dinesh? Agent greeted, identified the company, and confirmed the customer's name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead asking directly for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was immediately derailed by a customer complaint before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for steel, sir? Agent successfully asked if a current requirement exists, which is the primary intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no committed next step after the customer's complaint. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.607 | 19.0s | 12.3s | 39.7s | 5.9s | 334.7 | 0 | 9 | 9 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.6s
Yes, hello, speak.
जी नमस्ते बोलिए।
agent
3.6s
Greetings, this is Abdul speaking from JSW One, sir.
नमस्कार, अब्दुल बात कर रहा हूं सर JSW One से।
customer
5.8s
From where?
कहां से?
agent
6.4s
From JSW, JSW, sir, Abdul is speaking.
JSW, JSW से बात कर रहा हूं सर, अब्दुल।
customer
7.9s
Yes, yes, speak.
हांजी हांजी बोलिए।
agent
8.8s
Uh, am I speaking with Mr. Dinesh?
अह मिस्टर दिनेश बात कर रहे हैं आप?
customer
10.5s
Yes.
हांजी।
agent
11.1s
You registered your company, Fortune Agro Tech Private Limited, on the JSW platform.
आपने ना Fortune Agro Tech Private Limited आपकी कंपनी को रजिस्टर किए JSW platform पे।
customer
14.4s
Yes, yes.
जी जी।
agent
15.0s
So I called for that. Do you have any requirement for steel, sir?
तो उसके लिए फोन किया था। कुछ requirement है क्या सर आपको steel में?
customer
17.1s
Yes?
हांजी?
agent
17.6s
Do you have any requirement for steel, sir?
कुछ requirement है क्या सर आपको steel में?
customer
19.0s
Sir, the day there is a requirement, you are calling after a month, the material has already been made and dispatched.
सर जिस दिन requirement होती है ना, आप एक महीने बाद कॉल कर दो, माल बन के जा भी लिया।
agent
22.3s
GP-IF?
customer
23.1s
Yes, yes, you are calling after a month, the material has already been made and dispatched.
हां हां, एक महीने बाद आप कॉल कर रहे हो, माल बन के जा भी चुका।
agent
25.9s
Okay, okay, okay. It's alright sir, no problem.
अच्छा अच्छा अच्छा। ठीक है सर, कोई बात नहीं।
customer
27.3s
The day we put in the request, no call comes. We wait for a week, then we have to buy from the local market.
जिस दिन हम डालते हैं request, उस दिन कोई कॉल आती नहीं है। एक हफ्ते इंतजार करते, फिर market से लेना पड़ता है local।
agent
31.3s
It doesn't come that quickly at that time, the process is not that fast. Then it goes slowly, it takes one or two days. There's no such issue. It's okay sir, if you've already bought it, no problem. Okay?
उस टाइम में नहीं आता उतना जल्दी, उतना process नहीं होता जल्दी। फिर धीरे से जाता है, एक-दो दिन, दो दिन पे चली जाता है। ऐसा कोई issue नहीं है। ठीक है सर, आप ले लिए तो कोई दिक्कत नहीं। ठीक है?