Call 21112178962357351 2026-09-17 · Abdul Ansari · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: noisy: There is some background noise and the customer's voice is slightly distant, but the conversation is understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook (price or availability signal) and instead jumped directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent went straight to qualification.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any requirement in steel? In HR, CR, sir?
Summary
The agent contacted a lead from 'Hindustan Enamel Works' and immediately asked for a requirement in HR/CR steel. The customer stated they had no current need. The agent ended the call after a passive closing statement, without attempting discovery or setting a firm next step.
Coaching
You need to provide a compelling reason for the customer to talk (the hook) before asking if they have a requirement, otherwise they will just say no and end the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, good morning sir, this is Abdul speaking from JSW One. The agent did not ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook (price or availability signal) and instead jumped directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent went straight to qualification. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call was cut short by the customer. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement in steel? In HR, CR, sir? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If you have one, please let me know, right? This is a passive closing, not a committed next step like a scheduled callback or a quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.798 heavy | 13.0s | 3.3s | 42.7s | 3.1s | 313.8 | 0 | 7 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello
हॅलो
agent
2.4s
Hello
हॅलो
agent
3.2s
Yes, good morning sir, this is Abdul speaking from JSW One.
हां गुड मॉर्निंग सर, अब्दुल बात कर रहा हूं मैं JSW One से।
customer
6.2s
Yes, tell me.
हां बोलिए।
agent
7.2s
Sir, are you speaking from Hindustan Enamel Works?
सर हिंदुस्तान एनॅमल वर्क्स से बात कर रहे हैं आप?
customer
9.2s
Yes.
हां।
agent
9.9s
Sir, your company was registered, that's why I called. Do you have any requirement for steel, sir?
सर अभी कंपनी आपकी रजिस्टर्ड थी इसके लिए फोन किया था मैंने। कुछ रिक्वायरमेंट है क्या सर स्टील में?
customer
13.4s
Hmm?
हं?
agent
14.0s
Do you have any requirement in steel? In HR, CR, sir?
स्टील में कुछ रिक्वायरमेंट है आपको? HR CR में सर?
customer
16.8s
Hello.
हॅलो।
customer
17.9s
Not right now, brother.
अभी नहीं है भाई।
agent
18.9s
Okay okay, no problem sir, no problem. If you have one, please let me know, right?
अच्छा अच्छा, कोई बात नहीं सर, कोई बात नहीं। होगा तो बताइएगा ना?
customer
21.5s
Sure.
जरूर।
agent
22.3s
Okay sir, thank you.
ओके सर, थैंक यू।