Call 21112178962343391 2026-09-17 · Aditya Pandey · 2:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Not_Answered | full conversation 27 turns, clean transcript (4% inaudible) | Hindi | 27 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise (clatter, other voices) on the customer's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +0/−0
from 1 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak before jumping into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead asking directly for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask about monthly tonnage, current suppliers, or payment terms; only manufacturing type and application were inferred.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
your rates from JSW One are high.
did well
Qualify
Yes, GP 80 coil, 70, 60, 80, I need three coils.
Closure with next step
I'll do one thing sir, I'll WhatsApp you. Okay, I'll prepare this and revert to you.
Summary
The customer, a rolling shutter manufacturer, stated an immediate need for three GP coils with specific dimensions for delivery in Jaipur. They immediately objected that JSW One's rates are high. The agent bypassed the objection, captured the requirement details, and committed to sending information via WhatsApp.
Coaching
When the customer immediately raises a price objection, use it as a chance to pitch our 'all-inclusive landed cost' USP instead of just promising to check the rate.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak before jumping into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead asking directly for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 |
Agent did not ask about monthly tonnage, current suppliers, or payment terms; only manufacturing type and application were inferred. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched, missing the opportunity to counter the customer's price objection. |
| SL5 Qualify | 2 | pass | – | 2.0 | Yes, GP 80 coil, 70, 60, 80, I need three coils. Agent successfully captured the material, thickness, quantity, width, and location for an active requirement. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll do one thing sir, I'll WhatsApp you. Okay, I'll prepare this and revert to you. Agent established a clear next step of preparing the details and sending them via WhatsApp. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | your rates from JSW One are high. |
Uh, I'll check sir what rate is available with me. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.678 | 37.1s | 17.6s | 66.3s | 6.3s | 271.7 | 0 | 14 | 13 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello
हॅलो
agent
1.7s
Hello, Munda Rolling Shutter?
हॅलो, मुंडा रोलिंग शटर?
customer
3.6s
Yes.
हां जी।
agent
4.3s
Sir, this is Aditya Pandey calling from JSW One.
सर जी, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
6.7s
Yes, tell me.
हां जी, बोलिए।
agent
7.6s
Sir, you had registered on our platform, this call is regarding that. Do you have any requirement for CR material or anything?
सर आपने हमारे प्लॅटफॉर्म पे रजिस्टर किया था, उसी के रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर CR मटेरियल की या कुछ?
customer
11.9s
There is a requirement for CR, GP material, but your rates from JSW One are high.
CR की, GP की मटेरियल की रिक्वायरमेंट रहती है, लेकिन आपके रेट ज्यादा आती है JSW One की।
agent
16.2s
Uh, I'll check sir what rate is available with me. Do you have a requirement right now?
अह, मैं चेक कर लेता हूं सर अगर क्या रेट अवेलेबल है मेरे पास। अभी है आपका रिक्वायरमेंट फिलहाल के लिए?
customer
21.0s
Yes, GP 80 coil, 70, 60, 80, I need three coils.
हां, GP 80 की कॉइल, 70, 60, 80, तीन कॉइल चाहिए।
agent
24.2s
70, 80
customer
25.0s
80, 60.
agent
26.2s
Okay, 60. Meaning 70, 80, 60. You need one coil of each?
अच्छा, 60. मतलब 70, 80, 60. एक-एक कॉइल चाहिए आपको?
agent
30.4s
Is there any width for this? I mean, will 1250 work for you?
क्या कोई विड्थ है इसकी? मतलब 1250 में चलेगा आपको?
customer
32.9s
12, 1220.
agent
34.4s
1220. Okay sir, I will work on this and let you know. Where will the delivery be, sir?
1220. ठीक है सर, मैं इसका वर्क करके आपको बता देता हूं। डिलीवरी ये कहां रहेगी सर आपकी?
customer
38.2s
Jaipur.
जयपुर।
agent
39.3s
Jaipur. Uh, is this your GST location, sir?
जयपुर। अह, आपका GST लोकेशन यही है क्या सर?
customer
40.9s
Yes.
हां।
agent
41.6s
Your GST, is the GST location the same as the delivery address?
आपका GST पे, GST लोकेशन यही है क्या डिलीवरी एड्रेस?
customer
43.4s
GST location is Kishangarh.
GST लोकेशन किशनगढ़।
agent
45.2s
Okay, okay. So is the delivery to the same location or is it different?
अच्छा, अच्छा। नहीं तो वही लोकेशन पे डिलीवरी है कि अलग है?
customer
47.2s
Delivery will be in Jaipur, the plant is located there, right, the shutter there
डिलीवरी जयपुर में होगी, वहां पर प्लांट लगा हुआ है ना, वहां पे शटर
agent
49.8s
Okay, okay, fine, fine.
ओके, ओके, ठीक है, ठीक है।
customer
51.0s
The material will be cut there itself. And you have to put
माल तो वही कटेगा। और डालना आपके
agent
53.5s
Uh, I'll do one thing sir, I'll WhatsApp you. Okay, I'll prepare this and revert to you. I will WhatsApp you once. You tell me your exact location where you need it.
अह, एक काम करता हूं सर, मैं आपको WhatsApp कर देता हूं। ठीक है, मैं ये ना बना के आपका मैं कर देता हूं रिवर्ट। आपको एक बार मैं WhatsApp कर दूंगा। आप मुझे अपना लोकेशन बता दीजिएगा एग्जैक्ट कहां चाहिए आपको।
customer
60.0s
Okay.
ठीक।
agent
60.5s
[inaudible]