Call 21112178962326091 2026-09-17 · Abdul Ansari · 2:11
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 38 turns, clean transcript (0% inaudible) | Hindi | 38 | supply_led (campaign_name:medium) |
Audio: clear: There is some background conversation on the customer's side, but the main speakers are clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.04
confidence high · +1/−1
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead opening directly with a question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only asked about the current supplier/brand, failing to meet the minimum threshold of 3 discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh sir, do you have any requirement for steel? I called for that, sir.
Summary
The agent contacted a manufacturing customer to inquire about steel needs. The customer reported they had just received a delivery of JSW CR steel. The conversation shifted to the price the customer paid versus the current market rate. The agent did not conduct discovery or pitch any value propositions, ending the call with a passive request for the customer to reach out in the future.
Coaching
When a customer says they just bought material, pivot to discovery to understand their business for future follow-ups, instead of just ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent greeted and identified the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook, instead opening directly with a question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 |
The agent only asked about the current supplier/brand, failing to meet the minimum threshold of 3 discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs for JSW One were pitched during the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, do you have any requirement for steel? I called for that, sir. The agent successfully asked if a current requirement exists, and the customer confirmed they had none. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The closure was passive ("If you have a requirement, let me know") and did not establish a committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.627 | 28.4s | 16.9s | 85.7s | 2.8s | 344.4 | 0 | 18 | 20 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.4s
Hello?
हॅलो?
agent
6.4s
Hello?
हॅलो?
customer
7.2s
Hello?
हॅलो?
agent
8.0s
Yeah, good morning sir, am I speaking with Mittal Industries?
या, गुड मॉर्निंग सर, मित्तल इंडस्ट्रीज से बात कर रहे हैं?
customer
10.2s
Yes.
हां जी।
agent
10.9s
Yeah, good morning. This is Abdul speaking, sir, from JSW One.
या, गुड मॉर्निंग। अब्दुल बात कर रहा हूं सर, JSW One से।
customer
13.5s
Yes, yes.
हां हां।
agent
14.5s
Uh sir, do you have any requirement for steel? I called for that, sir.
अह सर जी, कुछ रिक्वायरमेंट है क्या आपको स्टील में? इसके लिए फोन किया था सर कुछ।
customer
17.5s
No sir, my material has just arrived.
नहीं सर, अभी तो आया मेरा माल।
agent
19.4s
Okay okay, you received your material now in CR?
अच्छा अच्छा, आपका माल मिल गया अभी CR में?
customer
21.4s
Yes.
हां।
customer
22.2s
I took 22 gauge, 070, I took it for 68 rupees.
22 gauge की 070 लिया मैंने, 68 rupees से लिया।
agent
25.1s
68? Yes sir, you got it cheap then, sir. You did well.
68? हां सर, सस्ता मिल गया है सर आपको फिर। अच्छा किए।
customer
27.4s
Yes, after I took it, the price increased.
हां, अभी लेने के बाद भाव बढ़ गया।
agent
29.2s
The rate has increased now. 70... 75, 76 is the current rate.
रेट अभी बढ़ गया। 70... 75, 76 चल रहा है अभी।
customer
31.5s
7... 76 is the current rate.
7... 76 चल रहा है अभी।
agent
33.0s
Yes, that's right, that's right.
हां, वही वही, सही बात है, सही बात है।
customer
34.9s
Hmm.
हम्म।
agent
35.2s
76. Which make did you take, sir?
76. कौन सा मेक लिए सर आप?
customer
36.6s
Huh?
हां?
agent
37.0s
Which make did you take? JSW, Tata, which make did you take?
कौन सा मेक लिए आप? JSW, Tata, कौन सा मेक लिए आप?
customer
39.1s
Hold on for a minute.
एक मिनट चालू रखना।
customer
49.2s
I took JSW's only, sir.
JSW का ही लिया सर मैंने।
agent
51.1s
You took JSW's, sir?
JSW का लिए सर आप?
customer
52.2s
Yes.
हां।
agent
52.8s
Did you take it from Arihant?
अरिहंत से लिए क्या?
customer
54.1s
Huh?
हां?
agent
54.6s
You must have taken it from Arihant or Geeta.
अरिहंत या गीता से लिए होंगे आप।
customer
56.1s
From whom?
किससे?
agent
56.8s
Arihant or Geeta Udyog. Where did you take it from? Did you take the material from Taloja?
अरिहंत या गीता उद्योग। कहां से लिए? तलोजा से माल लिए आप?
customer
59.0s
I took it from Taloja only, sir.
तलोजा से ही लिए ना साहब।
agent
60.1s
So that's it, you must have taken it from Arihant or from Geeta, Geeta Udyog.
तो वही, अरिहंत से लिए होंगे या तो गीता से लिए होंगे आप, गीता उद्योग।
customer
62.6s
No, I didn't take it from Geeta Udyog.
नहीं, गीता उद्योग से नहीं लिया।
agent
64.1s
Hmm. Khyati?
हम्म। ख्याति?
customer
65.2s
No, I took it from Riyal Bhai.
मैंने नहीं, रियाल भाई से लिया।
agent
66.7s
Oh, from Riyal Bhai. Okay sir, no problem. If you have a requirement, let me know.
अच्छा, रियाल भाई से। ठीक है सर, कोई नहीं। रिक्वायरमेंट हो तो मुझे बताइएगा ना।
customer
69.6s
Okay, right?
ठीक है ना।
agent
70.4s
Okay.
ओके।