Call 21112178962299111 2026-09-17 · dhruv · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 7 turns, clean transcript (0% inaudible) | Hindi | 7 | supply_led (campaign_name:medium) |
Audio: clear: The agent's name in the introduction is slightly unclear but transcribed as best as possible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.56
confidence high · +0/−6
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and JSW but did not ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook to create interest; he went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended after the customer stated no requirement, and the agent did not attempt to ask any discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
...if you were looking for any requirement right now, sir?
Summary
The agent called a registered contact in Surat, immediately asking if they had a requirement without providing a hook. The customer stated they had no current need. The agent acknowledged this and ended the call without attempting any discovery or setting a concrete next step.
Coaching
When a customer says they have no requirement, you must still attempt discovery to understand their business for future follow-ups, instead of immediately ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I am speaking from JSW, sir, I am Anshik speaking. The agent identified himself and JSW but did not ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | ...I had called you up just to understand if you were looking for any requirement right now, sir? The agent did not provide a supply or price hook to create interest; he went straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended after the customer stated no requirement, and the agent did not attempt to ask any discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | ...if you were looking for any requirement right now, sir? The agent successfully asked if the customer had a current requirement, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Understood sir. If there is anything, then please The agent ended the call passively without securing a specific callback date or other committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.714 | 9.0s | 3.6s | 35.4s | 5.1s | 320.0 | 0 | 3 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
customer
1.6s
Who is speaking?
कौन बोल रहे?
agent
2.4s
Sir, I am speaking from JSW, sir, I am Anshik speaking.
सर JSW से बात कर रहा हूं सर, मैं अंशिक बात कर रहा हूं।
customer
4.5s
Yes, tell me.
हां बोलिए।
agent
5.4s
Uh sir, actually your account was registered, your Surat location. And I had called you up just to understand if you were looking for any requirement right now, sir?
अह सर एक्चुअली आपका अकाउंट रजिस्टर्ड था आपका सूरत लोकेशन। एंड I had called you up just to understand के कुछ रिक्वायरमेंट में देख रहे थे सर अभी?
customer
10.7s
No, there is no requirement right now, sir.
नहीं अभी रिक्वायरमेंट तो नहीं है सर।
agent
13.2s
Understood sir. If there is anything, then please
Understood सर। कुछ रहता है तो प्लीज