JSWOzonetel · Call Analysis

Call 21112178962279523 2026-09-17 · dhruv · 1:40

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_CR_GI_GP_Coated_Sep26 Not_Answered full conversation 17 turns, clean transcript (0% inaudible) Marathi 17 supply_led (campaign_name:medium)
Audio: noisy: Significant background noise on the customer's side makes some parts of their speech slightly muffled.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
3.0/10
no conversation
USP relevance: none

2 · Customer quality

the LEAD we handed over
0 /4 flags
clean lead

3 · Supply

US
not_in_stockyard
Customer asked 'Is ready stock available?'. Agent could not confirm and said 'I will confirm the ready stock and let you know', implying it is not a standard running item.

4 · Sentiment

the CUSTOMER
-0.20
confidence high · +0/−0 from 2 hits
lexical only

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts Hook (supply/price signal) Agent jumped directly to a requirement check instead of leading with a supply or price hook.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts Discovery (6 Qs) Agent asked zero discovery questions about the customer's business, manufacturing, or procurement habits.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 83% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Uh sir, I had called to ask if you have any requirement in GL right now? ... You need the two 1250 size, right?
Closure with next step
Give me, give me half an hour's time. I will find it and give it to you.

Summary

The agent called to check for requirements, skipping the standard pitch structure. The customer confirmed a need for GL AZ 150 in 1250mm width and asked about ready stock. The agent, unable to confirm availability on the spot, promised to check and call back within 30 minutes.

Coaching

You skipped the opening, hook, and all discovery questions, jumping straight to a requirement check; you must follow the pitch structure to understand the customer's business before trying to sell.
Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
SL1 Opener & permission 2 fail – 0.0
Agent did not use the customer's name or ask for permission to speak.
SL2 Hook (supply/price signal) 2 fail – 0.0
Uh sir, I had called to ask if you have any requirement in GL right now?
Agent jumped directly to a requirement check instead of leading with a supply or price hook.
SL3 Discovery (6 Qs) 2 fail 0 0.0
Agent asked zero discovery questions about the customer's business, manufacturing, or procurement habits.
SL4 Pitch (2-3 USPs) 1 fail – 0.0
No discovery was conducted, and consequently, no USPs were pitched.
SL5 Qualify 2 pass – 2.0
Uh sir, I had called to ask if you have any requirement in GL right now? ... You need the two 1250 size, right?
Agent successfully asked for and began to qualify a current requirement for GL material.
SL6 Closure with next step 1 pass – 1.0
Give me, give me half an hour's time. I will find it and give it to you.
Agent committed to a clear next step with a specific timeframe (30 minutes).

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.826 heavy 26.6s 5.6s 67.8s 7.9s 342.9 0 10 7 7

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer
5.0s
Hello
हॅलो
agent
6.3s
Sir, I'm calling from JSW One.
सर JSW One मधून बोलतोय.
agent
8.7s
Uh, can you hear me, sir?
अ आवाज येतोय का साहेब?
customer
10.0s
Yes, I can hear you.
हा येतोय येतोय.
agent
10.8s
Uh sir, I had called to ask if you have any requirement in GL right now? HR, CR, GI, GP, GL.
अ सर मी कॉल केला होता विचारायला काही आहे सध्या साहेब requirement GL मध्ये आता? HR, CR, GI, GP, GL.
customer
15.6s
GL is in AZ 150.
GL AZ 150 मध्ये आहे.
agent
17.5s
AZ 150, our... what do we call it, is it the color plus roofing sheet one, sir?
AZ 150 आपला हा काय म्हणतात आपण color plus roofing sheet वाला आहे का साहेब आपल्याला?
agent
20.7s
Are you talking about our color-coated one or are you saying GL?
आपला जे color coated असतं ते म्हणताय ना तुम्ही की GL म्हणताय?
customer
23.2s
No no, GL GL.
नाही नाही GL GL.
agent
24.5s
GL, right? Yes, you will get it, sir. You will get it in YS 550.
GL ना? हा भेटून जाईल ना साहेब. YS 550 मध्ये भेटेल.
customer
27.8s
Is ready stock available?
Ready stock आहे का?
agent
28.9s
I will confirm the ready stock and let you know. I guess last month also you had a conversation with my colleague. But the order didn't close as per the ready stock. I will confirm it once first. And in size, you need two 1250, right sir?
मी ready stock एकदा confirm करून सांगून देतो तुम्हाला. I guess last month मध्ये पण तुमचं माझं colleague सोबत बोलणं झालं होतं. But ready stock च्या प्रमाणे ते order close नाही झालं. मी आता एकदा confirm करून घेतो पहिला अगोदर. आणि size मध्ये आपल्याला दोन साडे बाराशे घ्यावे आहे ना साहेब?
customer
37.1s
Huh?
हा?
agent
37.6s
You need the two 1250 size, right?
दोन साडे बाराशे चा size पाहिजे ना आपल्याला?
customer
39.6s
Yes, two 1250.
हा दोन साडे बाराशे.
agent
40.7s
Okay, sir. Give me, give me half an hour's time. I will find it and give it to you.
चालेल साहेब. मला द्या तुम्ही अर्ध्या तासाचा time द्या. मी करून देतो तुम्हाला शोधून.
agent
44.5s
Yes.
हो.