Call 21112178962268312 2026-09-17 · Aditya Pandey · 0:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | — | full conversation 6 turns, clean transcript (0% inaudible) | Hindi | 6 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise from a call center environment, which sometimes slightly overlaps with the agent's speech.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +0/−1
from 2 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themselves and the company but did not ask for permission to speak or if it was a good time.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook with a price or supply signal; they went straight to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked before the call ended.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Did you have any requirement, sir, in AP?
Summary
The agent called a customer who had previously registered, referenced the registration, and asked directly if they had a requirement. The customer stated they had no need at the moment, and the call ended without any discovery or setting a next step.
Coaching
When a customer says they have no current requirement, don't end the call; use your hook to create interest for their next requirement and schedule a follow-up.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified themselves and the company but did not ask for permission to speak or if it was a good time. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook with a price or supply signal; they went straight to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked before the call ended. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | Did you have any requirement, sir, in AP? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly without a committed next step after the customer stated no current requirement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.805 heavy | 9.5s | 2.3s | 35.2s | 4.3s | 240.0 | 0 | 3 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.8s
Hello, hello Gamma, hello Gamma Industries?
हेलो, हेलो गामा, हेलो गामा इंडस्ट्रीज?
customer
3.5s
Yes.
हां जी।
agent
4.8s
Yes, hello, this is Aditya Pandey speaking from JSW One.
जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
8.9s
Yes, tell me.
हां जी बताइए।
agent
9.9s
Actually, you were registered on our platform last month, this call was regarding that. Did you have any requirement, sir, in AP?
Actually हमारे प्लेटफार्म पे आप रजिस्टर्ड थे लास्ट मंथ, उसी के रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर AP में?
customer
14.3s
No, not right now.
नहीं, अभी तो अभी नहीं है।