Call 21112178962253332 2026-09-17 · Aditya Pandey · 1:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 27 turns, clean transcript (0% inaudible) | Hindi | 27 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise on the customer's side. The agent's voice is robotic and breaks up frequently, making some words difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.19
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified himself and the company but failed to ask for permission to speak, jumping directly into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook; instead, used a generic 'you registered' opening which is not aligned with the supply-led pitch.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, such as what they manufacture, their monthly tonnage, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
uh, in this, sir, what thickness do you need, sir?
Summary
The agent contacted a registered lead who initially stated they had no requirement. The customer then took control, asking for a price on a specific CR coil. The agent gathered some specifications (thickness, width) but did not conduct discovery or pitch any benefits. The call ended with the agent promising to check the price and revert via WhatsApp without a firm timeline.
Coaching
When a customer has no immediate need, you must pivot to discovery questions about their business (what they make, typical monthly usage) to build a profile, instead of letting the customer drive the conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, hello. I am Deepak Pandey speaking from JSW. Agent identified himself and the company but failed to ask for permission to speak, jumping directly into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | I was saying that you were registered on our platform, the call was regarding that. Do you have any requirement, sir, in CR, in HR? Agent did not lead with a supply or price hook; instead, used a generic 'you registered' opening which is not aligned with the supply-led pitch. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, such as what they manufacture, their monthly tonnage, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched because no discovery was performed to identify a relevant customer need. |
| SL5 Qualify | 2 | pass | – | 2.0 | uh, in this, sir, what thickness do you need, sir? Despite the unstructured call, the agent correctly attempted to qualify the customer's ad-hoc request by asking for thickness and width. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, I will revert to you on WhatsApp The next step was vague ('I will revert') and did not include a committed turnaround time for the quote or a specific callback time. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | handled | You first tell me the rate, then I will see that |
Sir, I mean, I will have to check according to the thickness, what the rate is. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.63 | 25.0s | 14.7s | 61.3s | 3.7s | 350.4 | 0 | 14 | 13 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.6s
Hello?
हेलो?
agent
5.2s
Sir, Deepak ji?
सर दीपक जी?
customer
6.0s
Yes?
हांजी?
agent
6.5s
Sir, hello. I am Deepak Pandey speaking from JSW.
सर जी नमस्ते, मैं दीपक पांडे बात कर रहा जेएसडब्ल्यू से।
customer
8.6s
Yes?
हांजी?
agent
9.3s
I am speaking from JSW One, sir.
जेएसडब्ल्यू वन से बात कर रहा हूं सर।
agent
11.0s
Hello, can you hear me?
हेलो, आवाज आ रही है मेरी?
customer
12.3s
Yes, it's breaking up. What are you saying?
हांजी, ब्रेक हो रही है जी। क्या कह रहे हैं?
agent
13.8s
I was saying sir, I am Deepak Pandey speaking from JSW. Is the voice clear now?
मैं बोल रहा था सर, मैं दीपक पांडे बोल रहा था जेएसडब्ल्यू से। अभी आ रही है आवाज बराबर?
customer
17.5s
Yes, yes.
हांजी हांजी।
agent
18.0s
I was saying that you were registered on our platform, the call was regarding that. Do you have any requirement, sir, in CR, in HR?
बोल रहा था कि आप हमारे प्लेटफार्म पर रजिस्टर थे, उसी के रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर सीआर में, एचआर में?
customer
21.5s
No, it has arrived now. I had ordered material two days ago, it has arrived.
नहीं, अभी तो आ गया जी। दो दिन पहले ही आर्डर मटेरियल था, आ गया।
agent
24.7s
Okay. If there is any requirement in the future, then sir, I will share my contact.
ओके। कुछ फ्यूचर में रिक्वायरमेंट आता है तो सर, मैं अपना कांटेक्ट शेयर कर देता हूं।
customer
28.5s
Now, will you tell me what is the price of Tata's CR today?
अभी आज टाटा का बताएंगे सीआर में क्या भाव है?
agent
30.7s
Uh, do you need CR?
अह आपको सीआर चाहिए क्या?
customer
32.0s
Yes.
हांजी।
agent
32.7s
Uh, in this, sir, what thickness do you need, sir?
अह इसमें सर क्या थिकनेस पे चाहिए सर आपको?
customer
34.7s
You first tell me the rate, then I will see that
आप पहले रेट बताओ, फिर मैं देखता हूं के
agent
37.0s
Sir, I mean, I will have to check according to the thickness, what the rate is.
सर वो मतलब मुझे थिकनेस के अकॉर्डिंग चेक करना पड़ेगा ना कि क्या रेट
customer
38.5s
One point two, tell me for one point two.
वन पॉइंट टू, वन पॉइंट टू बता दो।
agent
39.5s
One point two?
वन पॉइंट टू?
customer
40.0s
Yes.
हांजी।
agent
40.7s
Is it in standard size or cut coil, I will have to see all that.
स्टैंडर्ड साइज में रहता है कि कट कॉइल, वो सब मुझे देखना पड़ेगा।
customer
43.0s
One point two, in twelve fifty.
वन पॉइंट टू, बारह सौ पचास में।
agent
44.7s
Okay sir, I will revert to you on WhatsApp
ठीक है सर, मैं आपको व्हाट्सएप पे रिवर्ट
agent
46.0s
Okay sir, I will revert to you.
ठीक है सर, मैं आपको रिवर्ट दूंगा।
customer
47.0s
Yes.
हांजी।