Call 21112178962212371 2026-09-17 · Sajal Bhaskar · 2:18
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Does_not_deal_Steel | full conversation 26 turns, clean transcript (0% inaudible) | Hindi | 26 | new_registration (campaign_name:high) |
Audio: clear: Some background noise is present but does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: SS, copper, brass
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.51
confidence high · +2/−8
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about the nature of business before the call was disqualified on product type; no other discovery questions were attempted.
training gap
Nobody in the data does this step well, so this is a training gap for the floor rather than a personal one.
−2.0 pts
First opportunity identified
The agent asked if the customer needed JSW's products, but after the customer said 'no', no specific callback date was scheduled.
How Anupreeti Mahadik did it on a
8.5/10 call —
Tell me the width and this, I will send the rate accordingly. As it is.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed.
How Anupreeti Mahadik did it on a
8.5/10 call —
I will send it to you on WhatsApp. And also give me this, give me the estimate itself then, immediately.
did well
Warm welcome opener
Uh sir, your account was registered recently, so I wanted to know a little about this firm of yours...
Summary
The agent called a newly registered lead, Manraj Metal. The customer explained their business is in copper, brass, and they are looking for Stainless Steel (SS). The agent correctly identified that JSW One does not supply these materials and listed the mild steel products available. The customer confirmed no requirement for mild steel, and the call was concluded.
Coaching
When a lead is disqualified on product type, still attempt to schedule a future check-in call in case their business needs change to include mild steel.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh sir, your account was registered recently, so I wanted to know a little about this firm of yours... The agent referenced the recent registration and opened with a discovery question, positioning the call as help-oriented. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Uh, am I speaking with Manraj Metal Private Limited? The agent confirmed the company name and the customer volunteered the city (2/4 questions hit). |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | ...what is its nature of business, sir? The agent only asked about the nature of business before the call was disqualified on product type; no other discovery questions were attempted. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended after the product mismatch was identified, so no platform education was provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent asked if the customer needed JSW's products, but after the customer said 'no', no specific callback date was scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.539 | 30.0s | 25.7s | 82.3s | 6.2s | 282.0 | 0 | 14 | 12 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
4.6s
Hello
हेलो
agent
5.3s
Uh, am I speaking with Manraj Metal Private Limited?
अह मनराज मेटल प्राइवेट लिमिटेड से बात कर रहे हैं?
customer
7.8s
Yes, speak.
हां बोलिए।
agent
8.6s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
10.3s
From where?
कहां से?
agent
10.9s
JSW One, Jindal Steel.
customer
12.2s
Yes, yes, speak.
हां हां बोलिए।
agent
13.2s
Uh sir, your account was registered recently, so I wanted to know a little about this firm of yours, Manraj Metal Private Limited, what is its nature of business, sir?
अह सर अभी आपका रिसेंटली अकाउंट रजिस्टर हुआ था तो थोड़ा जानना था यह मनराज मेटल प्राइवेट लिमिटेड जो फर्म है आपकी उसका नेचर ऑफ बिजनेस क्या है सर?
customer
19.3s
Yes, actually we have a metal business and it is located in Ahmedabad. Right now, for the time being, it is for copper and brass, so now we are thinking about SS, like, to purchase SS products in bulk, in wholesale.
हां एक्चुअली हमारा मेटल का बिजनेस है और यह हमारा रखे है अहमदाबाद में। अभी फिलहाल तो कॉपर और ब्रास का है तो अभी मतलब SS का सोच रहे हैं के अह मतलब SS की प्रोडक्ट परचेस करना बल्क में होलसेल में।
agent
27.2s
We don't provide SS, we don't provide copper and brass either, sir.
SS तो नहीं देते, कॉपर ब्रास भी नहीं देते सर।
customer
29.8s
Oh, is that so. So what do you deal in?
अच्छा ऐसा है। तो आपका काई का है?
agent
31.3s
In mild steel, we provide mild steel products. In that, there is HR, there is CR, GP, PPGL, wire rods, TMT bars, angle channel beams, all these are there.
माइल्ड स्टील में हम, माइल्ड स्टील के प्रोडक्ट्स देते हैं। उसमें HR रहता है, CR रहता है, GP, PPGL रहता है, वायर रॉड्स, TMT बार्स, एंगल चैनल बीम्स, ये सब रहते हैं।
customer
37.8s
Oh, is that so.
अच्छा ऐसा है।
agent
38.8s
Yes. So out of these, out of these raw materials, do you have a requirement for any?
हांजी। तो इनमें से, इन रॉ मटेरियल में से किसी का रिक्वायरमेंट रहता है आपको?
customer
42.0s
Hmm.
हम्म।
agent
42.6s
Yes sir?
हां सर?
customer
43.2s
No, not for now. Meaning, for now, ours is only in copper, brass, and SS.
नहीं, अभी तो नहीं रहता। मतलब हमारा फिलहाल तो कॉपर, ब्रास और SS में ही है।
agent
46.2s
Oh, okay okay. Meaning there is no requirement.
अच्छा, ओके ओके। मतलब नहीं है रिक्वायरमेंट।
customer
48.1s
Yes.
हां।
agent
48.6s
Okay okay. So, when you registered, you thought that we provide SS?
ओके ओके। तो मतलब आपको जब उन्होंने रजिस्टर किया तो आपको लगा कि SS देते हैं?
customer
51.3s
No, I, I had actually seen an ad and someone had suggested to me that, brother, you should try this once. Meaning, then I also saw your products but in that, I felt that maybe there would be some update. I was about to call you in customer care.
नहीं, मुझे, मैंने एक्चुअली ऐड देखी थी और मुझे किसी ने सजेस्ट किया था कि भई इसपे तू एक बार ट्राई कर। मतलब फिर मैंने आपके प्रोडक्ट भी देखे बट उसमें तो मुझे ऐसा कि मतलब कुछ अपडेट होगा। मैं आपको कॉल करने ही वाला था कस्टमर केयर में।
agent
58.6s
Okay, okay.
अच्छा अच्छा।
customer
59.3s
And your call came. Meaning, you only keep steel products, right?
और आपका कॉल आ गया। मतलब आप स्टील की प्रोडक्ट्स ही रखते हो ना सिर्फ?
agent
62.0s
Yes yes, mild steel only.
हांजी हांजी, माइल्ड स्टील ओनली।
customer
63.8s
Okay, no problem.
ठीक है, कोई नहीं।
agent
65.0s
Okay sir, okay.
ठीक है सर, ओके।