JSWOzonetel · Call Analysis

Call 21112178962182311 2026-09-17 · Sajal Bhaskar · 1:39

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_CR_GI_GP_Coated_Sep26 General Enquiry full conversation 30 turns, clean transcript (0% inaudible) Hindi 30 supply_led (campaign_name:medium)
Audio: clear: The customer initially asks for 'Magnelis' but seems to correct himself to 'Maxsure'.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
3.0/10
no conversation
USP relevance: none

2 · Customer quality

the LEAD we handed over
1 /4 flags
material: Magnelis

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
-0.39
confidence high · +0/−4 from 5 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not ask if it was a good time to talk, instead jumping directly to asking about a requirement.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts Hook (supply/price signal) The agent did not provide a supply or price hook, instead opening with a question about requirements.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−1.0 pts Discovery (6 Qs) Agent successfully asked about manufacturing type, end application was volunteered, and monthly quantity was asked before the customer deferred.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement for steel, sir? HR, CR, anything?

Summary

The agent reached the brother of the intended contact at Prime Steel Forming. The customer indicated they had recently purchased material but inquired about Magnelis (which JSW doesn't supply) and Maxsure. The agent began discovery, but the customer deferred the conversation to his brother, and the call ended without a scheduled follow-up.

Coaching

When a customer defers the conversation to a specific person, secure a concrete next step by asking 'When would be a good time for me to call Saad?' instead of just agreeing.
Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
SL1 Opener & permission 2 fail – 0.0
The agent did not ask if it was a good time to talk, instead jumping directly to asking about a requirement.
SL2 Hook (supply/price signal) 2 fail – 0.0
The agent did not provide a supply or price hook, instead opening with a question about requirements.
SL3 Discovery (6 Qs) 2 partial 3 1.0
By the way, what is your work? In Prime... Prime Steel Forming, what is your work?
Agent successfully asked about manufacturing type, end application was volunteered, and monthly quantity was asked before the customer deferred.
SL4 Pitch (2-3 USPs) 1 fail – 0.0
The call ended before any USPs could be pitched.
SL5 Qualify 2 pass – 2.0
Do you have any requirement for steel, sir? HR, CR, anything?
The agent successfully asked if a current requirement exists, which is the primary goal of this step.
SL6 Closure with next step 1 fail – 0.0
When the customer deferred to his brother, the agent agreed but did not establish a specific time or date for a callback.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.518 19.2s 17.9s 61.9s 3.5s 309.4 0 15 15 10

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer
0.3s
Hello.
हेलो।
agent
1.1s
Hello.
हेलो।
customer
1.8s
Hello.
हेलो।
agent
2.3s
Uh, am I speaking with Saad ji from Prime Steel Forming?
अह, साद जी बात कर रहे हैं Prime Steel Forming से?
customer
4.6s
Yes.
हां जी।
agent
5.0s
I was calling from JSW One, greetings.
JSW One से बात कर रहा था, नमस्कार।
customer
6.6s
Greetings.
नमस्कार जी।
agent
7.4s
Sir, do you have any requirement for steel right now?
अभी सर कोई requirement है steel में?
customer
9.2s
Sorry?
हैं जी?
agent
9.6s
Do you have any requirement for steel, sir? HR, CR, anything?
Steel में कोई requirement है क्या सर जी? HR, CR, कुछ?
customer
11.5s
I'm actually his brother speaking. No problem, I will talk to him and let you know if there is any requirement.
मैं वैसे उसका brother बोल रहा हूं। कोई बात नहीं, मैं बात करके बता दूंगा आपको अगर कोई भी requirement हुई।
agent
15.8s
Okay, so your requirement... you look after...
अच्छा, मतलब आपकी requirement मतलब देखते...
customer
17.2s
No, no, we both look after it. Meaning, we had just ordered material. So we'll see how it is now.
नहीं नहीं, दोनों ही देखते हैं। मतलब अभी material मंगवा लिया था। तो अभी देखते हैं कैसे है।
customer
20.5s
What is Max... what is the price of Magnelis in 2mm?
क्या Max... Magnelis का क्या है, क्या price चल रहा है 2mm में?
customer
23.0s
Of Magnelis.
Magnelis का।
agent
23.8s
Magnelis?
agent
24.4s
We don't provide Magnelis.
Magnelis तो नहीं देते।
customer
25.5s
Maxsure?
agent
26.0s
Okay, yes, Maxsure. By the way, what is your work? In Prime... Prime Steel Forming, what is your work?
अच्छा, हां, Maxsure। आपका वैसे काम क्या है? Prime... Prime Steel Forming में काम क्या है आपका?
customer
29.5s
We do roll forming.
हम roll form करते हैं।
customer
30.5s
Channels.
agent
31.0s
Roll form?
customer
31.5s
Yes.
हां जी।
agent
31.9s
Channels. Okay.
agent
32.5s
So what is the, like, monthly quantity, I mean what raw material do you take? Do you take Maxsure?
तो कितना मतलब monthly quantity, मतलब क्या raw material लेते हैं? Maxsure लेते हो?
customer
35.2s
Sir, I will get you to talk to Saad only.
सर, वो मैं ना साद से ही आपकी बात करवाऊंगा।
agent
37.0s
Okay, okay.
अच्छा, अच्छा।
customer
37.5s
Yes, yes.
हां जी, हां जी।
agent
38.0s
Uh, okay.
अह, okay.
agent
38.5s
Alright.
ठीक है।