Call 21112178962165371 2026-09-17 · Sajal Bhaskar · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Call_back_later | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: No significant issues with audio quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.36
confidence high · +0/−4
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced themself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went directly to a qualification question, missing the chance to provide a reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
AGENT: Do you have any requirement for steel right now, sir?
Summary
The agent introduced JSW One to the customer, Vishal. The customer immediately stated he was busy with a family prayer ceremony and would talk later. The agent agreed to the vague callback request and ended the call without any business discovery or setting a firm next step.
Coaching
Always follow the script structure: ask for permission to speak before jumping into questions, and never skip the hook which gives the customer a reason to listen.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Hello. Am I speaking with Vishal ji? ... I was calling from JSW One, sir. Greetings. The agent introduced themself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: Do you have any requirement for steel right now, sir? The agent skipped the hook and went directly to a qualification question, missing the chance to provide a reason for the call. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Do you have any requirement for steel right now, sir? The agent successfully asked if the customer had a current requirement, though the customer deflected the question. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | CUSTOMER: Sir, I'll talk after a while... AGENT: Okay. After a while. Okay okay. The agent accepted a vague callback request ('after a while') without securing a specific date or time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.626 | 8.7s | 5.2s | 43.1s | 2.7s | 234.5 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello?
हॅलो?
agent
1.3s
Hello. Am I speaking with Vishal ji?
हॅलो. विशाल जी से बात कर रहे हैं?
customer
3.6s
Yes.
हां जी।
agent
4.1s
I was calling from JSW One, sir. Greetings.
जे एस डब्ल्यू वन से बात कर रहा था सर, नमस्कार।
customer
6.7s
Greetings.
नमस्ते।
agent
7.6s
Do you have any requirement for steel right now, sir?
अभी कोई रिक्वायरमेंट है क्या सर स्टील में?
customer
9.9s
Sir, I'll talk after a while, today there is a puja (prayer ceremony) at home, I am busy with that.
सर अभी मैं थोड़ी देर बाद करता हूं, आज थोड़ा कुछ घर में पूजा है ना, उसमें व्यस्त हूं।
agent
13.5s
Okay. After a while. Okay okay. Okay sir, okay.
अच्छा। थोड़ी देर बाद। ओके ओके। ओके सर, ओके।