Call 21112178962142461 2026-09-17 · Rohit Mishra · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: Minor background noise is present but does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.49
confidence high · +17/−1
from 16 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak before jumping into the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook entirely and went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement right now?
Summary
The agent called a customer who identified as an engineer. The agent skipped the opening and discovery, immediately asking for a requirement. The customer stated they currently have stock of coils, and the agent ended the call without establishing a next step.
Coaching
You skipped the opener, hook, and discovery, so when the customer had no immediate need, the call ended because you had not built any rapport or uncovered future opportunities.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name or ask for permission to speak before jumping into the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook entirely and went straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted and the call was cut short. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement right now? Agent successfully asked if there was a current requirement, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call was ended abruptly without any attempt to establish a next step or a future callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.35 | 6.4s | 11.9s | 34.7s | 1.8s | 262.5 | 0 | 7 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हेलो?
agent
2.0s
Hello?
हेलो?
customer
2.8s
Yes, hello?
हां, हेलो?
agent
3.9s
Yes, this...
हां, ये...
customer
5.6s
Tell me, what? Are you calling from Bagal Kothi itself?
बोल दो, के? ये बगल कोठी से ही बात कर रहे क्या?
customer
8.0s
No no, not from Bagal Kothi, I am their engineer speaking. Tell me.
नहीं नहीं, बगल कोठी से नहीं, मैं उनका इंजीनियर बात कर रहा हूं। बोलिए।
agent
10.8s
Do you have any requirement right now?
अभी कुछ requirement है क्या आपका?
customer
12.3s
With whom, regarding what?
किसके पास, किसके regarding?
agent
13.5s
I am calling from JSW, from Mumbai.
JSW से बात कर रहा हूं from Mumbai.
customer
15.5s
Okay okay okay okay. Sheets, about these coils. We have coils right now.
अच्छा अच्छा अच्छा अच्छा। Sheets, ये coils के बारे में। अभी तो coils है हमारे पास।
agent
19.0s
Hmm. You have them. Okay okay.
हम्म। है आपके पास। Okay okay.
customer
20.5s
Yes yes, we have coils, yes.
है है, coils है हां।
agent
21.5s
Then it's fine. Yes.
तो ठीक है। हां।
customer
22.2s
Okay, thank you.
agent
23.2s
Okay.