Call 21112178962142392 2026-09-17 · Ronak Mehta · 8:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 98 turns, clean transcript (0% inaudible) | Hindi | 98 | supply_led (campaign_name:medium) |
Audio: clear: Slight background noise on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.27
confidence high · +18/−6
from 27 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask if it was a good time to talk, jumping straight into a requirement question instead of seeking permission.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook; the customer immediately took control by stating their monthly volume.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent only asked to confirm the monthly tonnage; all other discovery points (application, suppliers, payment terms) were volunteered by the customer without being prompted.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Send your, sir, send your business card. Then after that I'll talk to you, okay?
did well
Pitch (2-3 USPs)
सर देखो credit की terms आपको मिलेंगे, but दो transaction करके देखिए directly।
Qualify
GP SP. और आपका कितना, क्या dimensions रहेंगे इसके सर?
Summary
The customer, a manufacturer with a 50-60 MT/month GI/GP requirement, stated his primary blocker was getting credit terms. The agent successfully qualified the specific material needs (0.5mm & 0.7mm GP sheets) and correctly explained the policy of offering credit after two advance transactions. However, the call ended weakly with the agent only agreeing to send his contact details, failing to secure a commitment for a quote or a concrete follow-up.
Coaching
You did a great job qualifying the specific requirement, but the call started weakly and ended without a firm next step. Always open with permission, use a hook, and close by committing to send a quote with a follow-up time, not just your contact card.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Do you have any requirement for GI GP sheets this month? Agent did not ask if it was a good time to talk, jumping straight into a requirement question instead of seeking permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook; the customer immediately took control by stating their monthly volume. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Monthly sixty ton का रहता है? Agent only asked to confirm the monthly tonnage; all other discovery points (application, suppliers, payment terms) were volunteered by the customer without being prompted. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | सर देखो credit की terms आपको मिलेंगे, but दो transaction करके देखिए directly। Agent correctly addressed the customer's primary concern about credit by pitching the company's credit policy as a relevant USP. |
| SL5 Qualify | 2 | pass | – | 2.0 | GP SP. और आपका कितना, क्या dimensions रहेंगे इसके सर? Agent thoroughly qualified the requirement, capturing material type, grade (SP/GSM), thickness, width, quantity, and delivery location. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Yes sir, I'll send it, I'll ping you on WhatsApp. The agreed next step was only to send contact details, not a quote or a scheduled follow-up, failing to secure a sales commitment. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| credit | handled | The story got stuck on credit. |
sir, look, you will get credit terms, but try doing two transactions directly. |
| incumbent_supplier | handled | Right now, what happens is I'm buying from local distributors and all, who are like wholesaler types. |
That will be a mix then, sir. It won't be JSW's. |
| send_price_will_think | mishandled | Send your, sir, send your business card. Then after that I'll talk to you, okay? |
I'll send you, I'll send you. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.579 | 135.6s | 98.7s | 246.7s | 7.5s | 381.4 | 0 | 50 | 48 | 35 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
4.8s
Hello.
agent
5.3s
Yes, good morning sir, Ronak Mehta speaking. Rahul ji, I am calling from JSW. Do you have any requirement for GI GP sheets this month?
जी good morning sir, रौनक मेहता बात कर रहा हूं। राहुल जी JSW से बात कर रहा हूं मैं ना। आपका अभी कुछ GI GP sheets का कुछ requirement आ रही है अभी ये month में?
customer
11.1s
Where were you calling from?
कहां से बोल रहे थे?
agent
12.1s
I'm calling from JSW One, Ronak Mehta.
JSW One से बात कर रहा हूं, रौनक मेहता।
customer
14.0s
Yes, it comes. In regular, there is a consumption of 50 to 60 tons.
आती है जी regular में पचास से साठ ton की खपत है।
agent
16.2s
Yes?
हां?
customer
16.7s
I have a consumption of 50 to 60 tons every month.
मेरा पचास से साठ ton की every month खपत है जी।
agent
18.6s
Okay, so you have a monthly requirement? A monthly 60-ton requirement?
अच्छा, monthly का आपका रहता है ये? Monthly sixty ton का रहता है?
customer
20.5s
It's 60 tons.
Sixty ton का रहता है।
agent
21.3s
Sir, just start now, I will get it done for you.
सर अभी start कीजिए ना मैं आपको करके दे दूंगा।
customer
23.1s
I am seeing that two to three times... are you a dealer or from the company end?
मैं देख रहा हूं कि दो से तीन बार आप dealer हो या company end से हो?
agent
25.2s
Sir, we are from JSW One. Okay? So whatever orders come directly from JSW, we cater to them directly.
Sir, we are from JSW One. Okay? तो directly JSW से जो भी orders आते हैं ना, तो हम लोग cater करते हैं directly.
customer
29.2s
Give me, give me the rate, what's the name. There was a call, I was talking to one of your boys. The rate was also decided, everything was okay. The story got stuck on credit.
दीजिए मेरे को rate दीजिए क्या नाम है। एक आई थी अभी लड़के से किसी से चलती थी आपकी बात मेरी। Rate-voot भी बन गया था, सब कुछ okay हो गया था। कहानी फस गई थी credit पे।
agent
35.2s
What did it get stuck on?
किसपे फस गई थी?
customer
36.0s
On credit.
Credit पे।
agent
37.0s
Okay sir, I'll do one thing.
ठीक है सर, मैं एक काम करता हूं।
customer
38.0s
Sir, what's the deal with credit, sir?
सर credit का कैसा है सर?
agent
38.7s
Sir, see, regarding credit, you haven't done any transaction directly with us yet, okay? So once you start with one or two transactions, they say a minimum of two, after that you can set up a credit line because your 50-60 tons is also a pretty good monthly purchase.
सर देखो credit का कैसा है, आपने अभी तक कोई भी transaction हमसे directly किया नहीं है, okay? तो एक दो बार transaction आप start करेंगे, minimum दो तो बोलते ही है, इसके बाद आप credit line बिठा सकते हैं क्योंकि आपका पचास साठ ton भी अच्छा खासा आपका है purchase monthly का।
customer
46.2s
My turnover is also good, so the mail to your company...
मेरी turnover भी अच्छी है तो mail तो आपकी company
agent
47.8s
Understood. So that is, that is understood. So I will get you connected with the finance team, okay? They will get your limit and all sorted out for you, sir. There are, sir, many customers, but at least if you start, you'll do two transactions.
Understood. तो वो तो वो तो understood. तो वो आपको मैं finance team से मैं connect करा के दे दूंगा, okay? तो वो आपको limit-vimit सब आपको पूरा करके दे देगी, सर। हैं सर, बहुत सारे customer हैं but at least start करेंगे ना आप, दो तो transaction करेंगे
customer
54.8s
Sir, where will the material come from?
सर माल कहां से आएगा?
agent
56.0s
Sir, your material... one minute, huh. What is its location, yours?
सर माल आपके, एक मिनट हां। उसका location कहां पर है ये आपका?
customer
58.9s
This will be in Derabassi for me.
ये मेरा पड़ेगा डेराबस्सी।
agent
60.6s
And where are you speaking from?
और आप कहां से बोल रहे हैं?
customer
61.3s
I am speaking from the Mumbai headquarters.
मैं तो मुंबई headquarter से बात कर रहा हूं।
agent
62.6s
From Mumbai headquarters?
मुंबई headquarter से?
customer
63.2s
This will be in district, district Mohali, Punjab, Derabassi for me.
ये मेरा पड़ेगा district, district मोहाली, पंजाब, डेराबस्सी।
agent
65.3s
Punjab, right? So we have Ludhiana, then there's one in Ghaziabad. We have stockyards in two or three places, okay? It's right there in the North. Okay? Otherwise, there are 31 all over, sir.
पंजाब ना? तो लुधियाना है हमारा, फिर एक गाजियाबाद है। दो तीन जगह stockyards है हमारे, okay? वहीं पे है North में तो। Okay? बाकी तो all over 31 है सर।
customer
71.7s
Hmm.
हम्म।
agent
72.5s
Okay.
customer
73.0s
So is there any other difference between JSW One and JSW? Because earlier I used to get calls from some other guy from your place, we spoke about 15-20 days ago and he had given the rates too.
तो JSW One और JSW कुछ और फर्क है? क्योंकि मेरे पास पहले किसी और लड़के का बात, फोन आता था आपके यहां, अभी पंद्रह बीस दिन पहले बात हुई उसने rate भी दिए थे।
agent
77.0s
Sir, sir, you spoke with Kartik, I have the details, sir. I am the manager speaking. Okay? I was noticing that two or three times, yes, two or three times you have had discussions with us, and an inquiry was also made.
सर सर कार्तिक से बात हुई थी, मेरे पास आई है सर। मैं manager बात कर रहा हूं। Okay? मैं तो नोटिस कर रहा था कि दो तीन बार, yes, दो तीन बार आपका हमारे साथ बैठी है बात, inquiry भी हुई है।
customer
83.2s
Yes, I did, I had called Kartik, most welcome, you can send your team. You must have some local SM, right?
आई है मैंने तो, मैंने तो कार्तिक को बुलाया था, most welcome आप भेजिए अपना कोई team भेजिए। Local आपका कोई ना कोई SM तो होएगा ही ना?
agent
87.4s
Meaning what, what exactly do you need? You will directly get, like see, once you punch the material with us, payment is done, you will also get the DC and you will also get the material in two to three days.
मतलब क्या, आपको exactly क्या चाहिए? आपको directly आपको, जैसे देखो माल आपने जैसे punch किया हमारे साथ, payment हो गया, आपको DC भी मिलेगा और आपको माल भी मिल जाएगा दो से तीन दिन में तो।
customer
92.6s
Hmm.
हम्म।
agent
93.5s
So that's it, sir. Right now, it's like our entire platform is online.
तो यही है सर, अभी कैसा कि हमारा पूरा online platform है।
customer
95.2s
Where will this material be from?
ये माल कहां का होएगा?
agent
96.4s
It will be from JSW only, sir.
JSW का ही होगा सर।
customer
97.4s
From where? Which factory's material is it?
कहां का? कौन सी factory का माल है?
agent
99.1s
Sir, we have two, two factories, there's Vijayanagar, and our main one is the Bellary plant. Okay? And secondly, our stockyards, we have one in Vasind as well. So your manufacturing happens here.
सर दो, दो factories है हमारी, विजयनगर भी है, बेल्लारी plant है हमारा main तो। Okay? और secondly, हमारे जो stockyards है, वाशिंद में भी है। तो आपका यहां पे manufacturing होता है।
customer
106.2s
So, my dealing system is, I make a deal for the month. Okay? After that, there's a limit, I'll pick it up after 10 days, after 15 days, after a month, after 15 days, I'll do it like that. Do you do it like that, or whenever it's needed?
तो जैसे मेरी dealing का system है, मैं करता हूं महीने का सौदा। ठीक है? उसके बाद limit होती है मैं दस दिन बाद उठाऊंगा, पंद्रह दिन बाद उठाऊंगा, महीने बाद उठाऊंगा, पंद्रह दिन बाद उठाऊंगा, ऐसे करूंगा। आप ऐसे करते हैं या जब चाहिए तब?
agent
113.5s
You'll get it whenever you need it, sir. And your, your timeline, if you give us a timeline, like suppose you give a date, that you need it on this day, I will punch it for you for that day. That day...
जब चाहिए तब आपको मिलेगा ना सर। और आपका आपका timeline, आप timeline दे देंगे ना हमें कि मान लो date दे देंगे, ये दिन पे आपको करना है, उस उस दिन के आपको मैं punch करके रखूंगा। उस दिन
customer
118.9s
No, that's what I'm saying, like suppose today I okayed 50 tons with you. I need 10 tons after 10 days, 10 tons, every 10 days I need 10 tons.
नहीं मैं वही बोल रहा हूं ना, जैसे suppose करो आज मैंने आपसे पचास ton okay कर दिया। मेरे को दस ton चाहिए दस दिन बाद, दस ton, every ten days में मेरे को दस ton
agent
122.8s
Understood. You will have multiple pickups, I understood that.
समझा। Multiple pickups रहेंगे आपके, समझा मुझे वो।
customer
124.6s
My single pickup is of 10 tons.
Single pickup मेरा दस ton का रहता है।
agent
126.1s
I understood. We will cater to that because our single pickup minimum MOQ is five tons, sir. It's anyway above that. So we will cater to it, sir. You...
समझ में आया। वो cater करेंगे क्योंकि हमारा single pickup minimum MOQ पांच ton है सर। उसके anyway ऊपर ही है। तो cater करेंगे सर। आपको
customer
129.2s
So your dealer, the local dealer in Ludhiana, will he have a team, can we talk to them?
तो आपका dealer जो local dealer है लुधियाना, उसकी कोई team होगी, उससे बात कर सकते हैं?
agent
132.2s
Sir, why do you need to talk to them? We are directly catering to you. You don't need to look out for all that.
सर, उनसे क्यों करना है? हम direct आपको आपको cater कर रहे हैं तो। आपको वो सब lookout करने का जरूरत नहीं है।
customer
135.2s
Give me the rate now. No, the thing is, through them, the credit terms will be arranged, and nothing else.
मेरे को दीजिए rate दीजिए अब। नहीं मेरे को ये है ना उसके through credit की terms हो जाएंगी और कुछ नहीं है।
agent
138.1s
Uh sir, look, you will get credit terms, but try doing two transactions directly. JSW will directly become a vendor in your list, we will for you. Upcoming.
अह सर देखो credit की terms आपको मिलेंगे, but दो transaction करके देखिए directly। आपके list में JSW directly vendor बन जाएगी ना हम आपके। Upcoming.
customer
142.0s
Then give me the rate for 120 .5 8/4.
मेरे को फिर 120 .5 8/4 का rate दे दो।
agent
144.3s
What, one second. Your material will be GP, right? It will be GP sheets, right?
क्या, एक second ना। आपका material GP रहेगा ना? GP sheets रहेंगी ना आपकी?
customer
146.6s
SP, SP, SP.
agent
147.6s
SP?
customer
148.3s
GP SP.
agent
149.2s
One second. GP SP. And what will be its dimensions, sir?
एक second ना। GP SP. और आपका कितना, क्या dimensions रहेंगे इसके सर?
customer
152.5s
The dimension is 1250 by 2500.
Dimension है 1250 by 2500.
agent
154.9s
1250 by 2500. And what will be the thickness?
1250 by 2500. और thickness कितनी रहेगी?
customer
157.5s
.5.
agent
158.2s
.5. And your spangle, will it be zero spangle?
.5. और आपका spangle, zero spangle रहेगा?
customer
160.4s
Spangle, I don't know what spangle is.
Spangle I don't know spangle क्या होता है।
agent
161.8s
Meaning regular, skin pass, zero.
मतलब regular, skin pass, zero.
customer
163.2s
I already gave you the skin pass, right? SP is skin pass, right?
वो skin pass तो मैंने आपको दे ही दिया ना, SP skin pass हो गया ना।
agent
165.0s
Oh, okay. SP.
अच्छा अच्छा okay. SP.
customer
165.9s
SP itself is called skin pass, right?
SP को ही skin pass बोलते हैं ना फिर।
agent
167.1s
Understood. In our terms, we properly say skin pass. Okay. And how much, what will be your 120 GSM?
Understood. हमारे में skin pass properly बोलते हैं। ठीक है। और कितना, 120 GSM क्या रहेगा आपका?
customer
169.6s
120, 120 GSM prime.
agent
171.7s
Prime. Okay, 10 tons, right?
Prime. ठीक है, दस ton ना?
customer
173.6s
I require 40 to 50 tons of this per month, and I require 10 tons of .7.
ये मेरे पास लगता है महीने का चालीस से पचास ton और दस ton लगता है मेरे को .7.
agent
176.6s
You require 40 to 50 tons of this. And how much of the other 10 tons do you require in .7?
चालीस से पचास ton आपको ये लगता है। और बाकी कितना दस ton लगता है आपको .7 में?
customer
178.8s
Seven. Seven.
agent
179.5s
And thickness, will the other dimensions remain the same?
और thickness, बाकी dimensions same रहेंगे?
customer
180.8s
Everything, everything, everything is the same. For .5, what's it called, 40 to 50 tons, for .7, 10 tons, this is my requirement.
Everything, everything, everything same है। .5 का क्या नाम है चालीस से पचास ton, .7 का दस ton, ये मेरी है।
agent
184.4s
Okay. So for now, this one, the .5 one, let's start with one.
ठीक है। तो अभी फिलहाल मैं ये जो है ना .5 का जो है, एक start करते हैं।
customer
186.4s
Don't you have SS?
SS नहीं है?
agent
187.4s
No, we don't have SS. We don't have stainless steel, sir. For now, we have HR, PPGL products, and CR.
नहीं, SS नहीं है। Stainless steel नहीं है सर। अभी फिलहाल तो जो है HR है, PPGL products भी है, CR है।
customer
190.4s
I also use HR, I also use CR. But the thing is, we make child parts from them. Now, if 10 tons arrive, it lasts for two, two and a half months.
HR भी लगता है मेरे पास, CR भी लगता है। But वो कैसे है ना हमारे child part, child part बनते हैं। अब जैसे दस ton आ गया तो वो दो ढाई महीने निकल गया।
agent
194.2s
Okay, okay. Next.
अच्छा अच्छा। Next
customer
194.8s
We make child parts from this. Its thickness is 2mm.
इसी के मतलब child part बनाते हैं हम ना। वो उसकी thickness है 2mm की।
agent
197.1s
Okay. In HR. And how much do you procure monthly, meaning in the coming time, what will be your monthly requirement?
Okay. HR में। और ये कितना उठाते हैं आप monthly, मतलब आने वाले time में कितना आपका रहेगा monthly में?
customer
199.8s
For HR?
HR का?
agent
200.3s
Yes.
हां।
customer
200.7s
Right now, what happens is I'm buying from local distributors and all, who are like wholesaler types. Okay?
अभी तो क्या है ना मैं जैसे local distributor वगेरा से ले रहा हूं जो मतलब wholesaler type होते हैं। ठीक है?
agent
203.6s
That will be a mix then, sir. It won't be JSW's.
वो तो mix में एक रहेगा फिर सर। JSW का नहीं रहेगा।
customer
205.0s
What we do in that is, yes, we get a mix. What we do is, like we get five tons loaded in the vehicle, then another five tons. Now if I take from you, if I take 10 tons directly, it lasts for two, three months, that two, two and a half months.
उसमें हम क्या करते हैं, हां mix मिलता है। उसमें हम क्या करते हैं जैसे अभी पांच ton डलवा लिया गाड़ी में, फिर पांच ton डलवा लिया। अब आपसे लूंगा तो direct जैसे दस ton ले लिया तो दो महीने तीन महीने चलता है वो दो ढाई महीने।
agent
211.2s
Okay. Understood. Your quantity is quite good, I can plan ahead, okay? After talking to the finance team as well. Please start, sir, you've already had three or four inquiries with us anyway. Okay? Make an opening transaction.
ठीक है। Understood. ऐसा आपका quantity तो अच्छा खासा है, मैं आगे plan up कर सकता हूं, okay? Finance team से बात करके भी। Start कीजिए सर, आपका वैसे भी तीन चार inquiries तो हो ही गई है हमारे साथ। ठीक है? एक opening कर दीजिए transaction.
customer
218.2s
Earlier, there was your boy Ankit Jain, he was in close touch with me. He had even met me.
पहले अंकित जैन था आपका लड़का, वो बहुत touch में रहा है मेरे साथ। आप मिलके भी गया था मेरे को।
agent
221.2s
Okay, okay. I, I, I just got all the accounts, just like yours, there are five or six more accounts from different states. So, they want to do it but are not able to initiate, what's the reason, I thought let me talk and see.
Okay okay. मैं मैं वो मेरे पास सारे अभी accounts आए थे, आपके जैसे ही और पांच छह accounts अलग अलग states के है। तो मतलब करना है but वो initiate नहीं कर पा रहे, क्या reason है, मैं मतलब चलो बात करके देखूं।
customer
227.2s
No, why are they not able to, you tell me. Whenever we talk, no one meets face-to-face. Okay? And secondly, the story ends at payment terms. I am also a bit light on it because by then I have deals made in the market, the material has already arrived.
नहीं क्यों नहीं कर पा रहे आप बताओ ना। जब भी बात चलती है, कोई मिलता नहीं face-to-face। ठीक है? और दूसरी बात वो payment terms पे आके कहानी खत्म हो जाती है। मैं भी थोड़ा lightly हूं क्योंकि मेरे तब तक सौदे किए पड़े होते हैं market में, वो माल आया पड़ा होता है।
agent
234.0s
Sir, look, regarding payment terms, I am getting it done for you going forward, okay? First, you open an account with one transaction, okay? First, do two transactions on advance, I will set up a line up for you later, your purchase is quite good anyway.
सर देखो payment terms में ना आगे आपको मैं करके दे ही रहा हूं, okay? पहले आप account एक transaction open कीजिए, okay? पहले दो transaction करिए advance पे, आगे line up बिठा के दूंगा, आपका purchase अच्छा खासा है वैसे भी।
customer
240.4s
Send your, sir, send your business card. Then after that I'll talk to you, okay?
Send your, sir, send your business card. Then उसके बाद मैं आपसे बात की, ठीक है?
agent
243.4s
I'll send you, I'll send you.
customer
244.8s
And your, what's it called, his employee code and all, send me everything.
और आपकी क्या नाम है जो इसका employee code वगेरा सब कुछ everything भेज देना मेरे को।
agent
247.0s
I have it, sir, I have it. Yes sir, I'll send it, I'll ping you on WhatsApp. Yes. Your good name, sir?
है ना सर, है सर। जी सर, भेजता हूं आपको WhatsApp पे ping कर देता हूं मैं। जी। आपका good name सर?
customer
250.0s
Rahul Goyal.
राहुल गोयल।
agent
250.6s
Rahul Goyal, right? Yes yes, done. Okay.
राहुल गोयल ना? जी जी, done. Okay.
customer
252.0s
Send it in the name of Maa Sharda Industry.
मां शारदा इंडस्ट्री के नाम से भेजना।
agent
253.4s
Yes yes, it is registered with us under the name Maa Sharda Industry. Yes. Thank you.
Yes yes, मां शारदा इंडस्ट्री के नाम से ही registered है हमारे पास। जी। Thank you.