Call 21112178962122981 2026-09-17 · Rohit Mishra · 2:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 45 turns, clean transcript (0% inaudible) | Hindi | 45 | new_registration (campaign_name:high) |
Audio: noisy: There is significant background noise and clatter on the customer's side, but the speech remains mostly intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.27
confidence high · +4/−14
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent only asked about the business type and immediately jumped to the requirement, missing all other discovery questions about volume, current suppliers, or pain points.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
Agent agreed to send a quote and arrange a visit, but did not confirm a specific time or date for either, failing to secure a concrete next step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Platform education
The platform and its benefits (e.g., transparent pricing, test certificates) were not mentioned at all.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
did well
Warm welcome opener
Santosh ji, hello. This is Rohit speaking from JSW One. And Santosh ji, you had registered on our platform under the name Sai Govind Enterprises.
First opportunity identified
what is the thickness, what is the width, how many tons are needed, uh, what type of quoting you need, please send it to me once.
Summary
The customer, likely a trader, had a requirement for 10 MT of Galvalume sheets for Begusarai. The agent identified Begusarai as unserviceable but successfully pivoted to an ex-works Ghaziabad solution, which the customer accepted. The agent captured the detailed material specification and agreed to send a quote and arrange a warehouse visit, but no firm timeline was established.
Coaching
You missed the opportunity to understand the customer's business by skipping discovery; ask about their monthly usage and current suppliers to better position our value before capturing the spec for a single order.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Santosh ji, hello. This is Rohit speaking from JSW One. And Santosh ji, you had registered on our platform under the name Sai Govind Enterprises. Agent provided a professional opening, referencing the customer's registration to establish context. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Where do you need this? Agent confirmed the company name from the registration and asked for the procurement city, but did not ask about procurement involvement or verify contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | Do you have some kind of retail shop? Agent only asked about the business type and immediately jumped to the requirement, missing all other discovery questions about volume, current suppliers, or pain points. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform and its benefits (e.g., transparent pricing, test certificates) were not mentioned at all. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | what is the thickness, what is the width, how many tons are needed, uh, what type of quoting you need, please send it to me once. Agent successfully identified a current requirement and captured the full material specification including quantity, thickness, width, and coating. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
Agent agreed to send a quote and arrange a visit, but did not confirm a specific time or date for either, failing to secure a concrete next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.606 | 41.4s | 26.9s | 108.7s | 6.8s | 313.0 | 0 | 22 | 23 | 15 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
हॅलो.
agent
2.2s
Hello.
हॅलो.
customer
3.0s
Yes.
हां.
agent
3.4s
Santosh ji, hello. This is Rohit speaking from JSW One.
संतोष जी नमस्ते, रोहित बात कर रहा हूं JSW One से।
customer
6.1s
Yes.
जी।
agent
6.9s
And Santosh ji, you had registered on our platform under the name Sai Govind Enterprises.
और संतोष जी आपने हमारे प्लॅटफॉर्म पे रजिस्टर किया था साई गोविंद एंटरप्राइज के नाम से।
customer
10.1s
Yes.
हां।
agent
10.6s
Do you have some kind of retail shop?
आपका कुछ रिटेल शॉप है क्या?
customer
12.1s
Yes, there was a requirement.
हां, रिक्वायरमेंट था।
agent
13.5s
Okay. What was it for?
अच्छा। किस चीज का था?
customer
14.9s
It was for Galvalume sheets.
गैल्वल्यूम लोग शीट्स का था।
agent
16.9s
What was it for?
किसका था?
customer
17.7s
For Galvalume sheets.
गैल्वल्यूम शीट्स का।
agent
18.9s
Okay. How many tons? For coil?
अच्छा। कितना टन का? कॉइल का?
customer
20.1s
Around 10 tons.
अराउंड दस टन के आसपास।
agent
22.1s
Okay. Where do you need this?
ठीक है। कहां पे चाहिए आपको ये?
customer
23.6s
Begusarai.
बेगूसराय।
agent
24.8s
Begusarai, okay. It's a bit challenging for me because that region is not serviceable. I can help you with it from Ghaziabad. Like from Ghaziabad I can
बेगूसराय, ओके। थोड़ा मेरे लिए चैलेंजिंग है बिकॉज़ वो रीजन सर्विसेबल नहीं है। मैं आपको गाजियाबाद से आई कैन हेल्प यू विथ। लाइक गाजियाबाद से मैं आपको
customer
30.8s
No problem, no, no, wherever it is in Ghaziabad, we'll get it picked up from there.
कोई दिक्कत नहीं, कोई कोई, गाजियाबाद जहां होगा वहां से उठवा लेंगे।
agent
33.1s
Where do you usually procure from?
ऐसे आप कहां से लेते हैं पहले?
customer
34.5s
Usually it comes from Delhi, then say, it comes from Jharkhand.
वैसे तो दिल्ली से आता है, फिर माने कि झारखंड से आता है।
agent
36.9s
Delhi, actually yours must be coming from Delhi or Bengal. Or maybe from Odisha at maximum.
दिल्ली, एक्चुअली आपका दिल्ली या फिर बंगाल से ही आता होगा। या फिर उड़ीसा से आता होगा मे बी मैक्सिमम।
customer
40.5s
Hmm hmm.
हम्म हम्म।
agent
41.6s
Okay. I have sent you a message on WhatsApp, sent my details. Please send me your requirement once - what is the thickness, what is the width, how many tons are needed, uh, what type of quoting you need, please send it to me once.
ठीक है। मैंने आपको WhatsApp पे ना मैसेज किया है, अपना डिटेल्स भेजा है। एक बार आप मेरा रिक्वायरमेंट भेजिए कि क्या थिकनेस है, क्या विड्थ है, कितना टन चाहिए, अ कोटिंग किस टाइप का चाहिए, मेरे को एक बार भेजिए ना।
customer
48.6s
Need AZ 150.
AZ 150 चाहिए।
agent
49.9s
Hmm, AZ 150, right? Yes. What is the thickness?
हम्म, AZ 150 ना? हां। थिकनेस क्या है?
customer
52.1s
Thickness uh .45 or .50, only the non-IS one.
थिकनेस अ .45 या .50 ओनली नॉन-IS वाला।
agent
54.7s
.4 or .50?
.4 या .50?
customer
55.8s
.45 or .50.
.45 या .50.
agent
57.1s
Okay, fine. And will a width of 1220 or 1250 work?
अच्छा, ठीक है। और विड्थ 1220 या 1250 चलेगा ना?
customer
59.7s
Yes, 1200, 1250 will work. Give 1220, 1250, it will work.
हां, 1200, 1250 गुने चलेगा। 1220, 1250 दीजिए चलेगा।
agent
62.7s
And for now, you will start with 10 tons.
और अभी के लिए दस टन से आप स्टार्ट करेंगे।
customer
64.6s
Yes.
हां।
agent
66.4s
Hmm, okay. Uh, I will quote you for this.
हम्म, ठीक है। अ मैं आपको कोट करता हूं इसका।
customer
68.4s
Hmm.
हम्म।
agent
69.3s
Okay? Okay.
ठीक है? ओके।
customer
70.4s
Do it and arrange a visit for us sometime.
कीजिए और हमको एक टाइम विजिट करवाइए।
agent
72.3s
Where will you visit? I mean, our stock, in the warehouse?
विजिट तो आप कहां करेंगे? मतलब हमारे स्टॉक, वेयरहाउस में?
customer
74.5s
Yes, we'll do it in the warehouse.
हां, वेयरहाउस में कर लेंगे।
agent
75.9s
Okay.
अच्छा।
customer
76.5s
Because only after checking the material once will we place the order for everything.
क्योंकि एक बार मटेरियल चेक करने के बाद ही ना सारा चीज हम ऑर्डर देंगे।
agent
78.8s
So you will go to Ghaziabad from there?
तो आप गाजियाबाद जाएंगे उधर से?
customer
80.4s
Yes yes, no doubt. We'll do it, no problem.
हां हां, नो डाउट। कर लेंगे, कोई दिक्कत नहीं।
agent
83.2s
Okay. Okay. I'll do it.
ठीक है। ओके। मैं करता हूं।
customer
84.9s
Okay.
ठीक।