Call 21112178956305812 2026-09-16 · dhruv · 1:18
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 22 turns, clean transcript (0% inaudible) | Marathi | 22 | supply_led (campaign_name:medium) |
Audio: clear: Some background call center noise on the agent's line, but speech is intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
customer wanted it 1-2 months;
we committed to follow-up call
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak before launching into the pitch.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions; the customer's price query derailed the call structure.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched because no discovery was done to identify customer needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Hook (supply/price signal)
Um sir, do you have any current requirement for Pragati Plus, Coloron Plus?
Qualify
do you have any current requirement for Pragati Plus, Coloron Plus?
Summary
The agent contacted a lead from Suraj Constructions and asked about current requirements. The customer immediately inquired about the price, which the agent provided. The customer then stated they have no immediate need but may have a requirement in 1-2 months, so the agent set a follow-up and ended the call without performing discovery.
Coaching
When the customer immediately asks for price, answer briefly then pivot back to your discovery questions to understand their needs before the call ends.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak before launching into the pitch. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | Um sir, do you have any current requirement for Pragati Plus, Coloron Plus? The agent correctly led with product availability, which is the appropriate hook for a supply-led pitch. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions; the customer's price query derailed the call structure. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched because no discovery was done to identify customer needs. |
| SL5 Qualify | 2 | pass | – | 2.0 | do you have any current requirement for Pragati Plus, Coloron Plus? The agent successfully asked if a current requirement exists, which the customer confirmed they did not have. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll do one thing, I'll send you my personal number on WhatsApp... or I will give you a follow-up call, sir. The agent established a clear next step of sending contact details and arranging a future follow-up. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.612 | 20.8s | 13.2s | 44.0s | 8.4s | 222.1 | 0 | 10 | 12 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
हॅलो.
agent
1.7s
Hello.
हॅलो.
customer
2.5s
Suraj Constructions?
सुरज कन्स्ट्रक्शन्स?
customer
3.8s
Yes, speak.
हा बोला ना.
agent
4.3s
Dattatray sir, hello. I'm calling from JSW One.
दत्तात्रय सर, नमस्कार. JSW One मधून बोलतोय.
customer
6.6s
Speak.
बोलान.
agent
7.7s
Um sir, do you have any current requirement for Pragati Plus, Coloron Plus?
अं सर, काय आहे सध्या requirement Pragati Plus, Coloron Plus मध्ये?
customer
11.6s
Um, what is the current rate for Pragati?
अं रेट काय जातो Pragati चा आता सध्या?
agent
14.5s
It's around 97, 98, sir.
97, 98 मध्ये आहे सर.
customer
17.0s
97, 98?
agent
18.2s
Yes sir.
हो सर.
customer
19.2s
With profile or coil?
With profile का coil?
agent
20.8s
It's with profiling, sir.
With profiling आहे सर.
customer
22.6s
Up to 97?
97 पर्यंत?
agent
23.8s
Yes, ex-Taloja.
हो, X Taloja.
customer
25.2s
Ex-Taloja.
X Taloja.
agent
26.5s
Yes.
हो.
customer
27.0s
Not right now. It will probably come after one or two months.
आता सध्या तर नाही. साधारण एक-दोन महिन्यानंतर येईल.
agent
30.1s
Okay. No problem, sir. I'll do one thing, I'll send you my personal number on WhatsApp. When the requirement is generated, then you can approach me there or I will give you a follow-up call, sir.
अच्छा. काही हरकत नाही सर. मी एक काम करतो, मी तुम्हाला WhatsApp वर माझा personal number शी पाठवून ठेवतो. जेव्हा requirement generate झाला, तर मग तुम्ही मला तिथे approach करू शकता किंवा मी तुम्हाला एक follow-up call करून देईन सर.
customer
38.8s
Okay, that will work.
ठीक आहे, चालेल.
agent
40.0s
Alright sir. Okay.
बरोबर सर. ओके.
customer
42.0s
Yes.
हा.