Call 21112178956290271 2026-09-16 · dhruv · 1:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 18 turns, clean transcript (0% inaudible) | Marathi | 18 | supply_led (campaign_name:medium) |
Audio: noisy: Background chatter is present throughout the call, especially on the agent's side, but the main conversation is mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook or benefit statement, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Closure with next step
I'll do one thing, I'll send you a 'hi' on WhatsApp from my personal number. You once send your requirement, then I will give you an exact FOR quotati
Summary
The agent contacted Divyang Engineering and confirmed the company name. The customer stated they have a requirement for GI, HR, and CR coils. The agent did not perform any discovery or qualification on the call, instead immediately proposing to connect on WhatsApp to get the requirement details and provide a quote, to which the customer agreed.
Coaching
You successfully established a next step, but missed the opportunity to qualify the customer on the call; next time, ask for the specific grade, thickness, and quantity before offering to send a quote on WhatsApp.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent introduced himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook or benefit statement, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done to identify customer needs. |
| SL5 Qualify | 2 | fail | – | 0.0 | Uh sir, is there any requirement currently in GP etc.? The agent asked if a requirement exists but then failed to capture any specific details (grade, size, qty) on the call. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll do one thing, I'll send you a 'hi' on WhatsApp from my personal number. You once send your requirement, then I will give you an exact FOR quotation... The agent established a clear and agreed-upon next step to connect on WhatsApp for a quotation. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.59 | 14.4s | 10.0s | 58.6s | 5.9s | 304.2 | 0 | 9 | 9 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.2s
Hello.
हॅलो
agent
6.1s
Hello.
हॅलो
customer
7.0s
Hello.
हॅलो
agent
9.0s
Divyang Engineering?
दिव्यांग इंजिनिअरिंग?
customer
11.5s
Hello.
हॅलो
agent
12.8s
Hello.
हॅलो
customer
13.6s
Yes, tell me sir.
हा बोला ना सर.
agent
14.4s
Divyang Engineering?
दिव्यांग इंजिनिअरिंग?
customer
15.6s
Yes, yes.
हो हो.
agent
16.6s
Sir, hello, I'm calling from JSW One, Jindal Steel Works.
सर नमस्कार, JSW One मधून बोलतोय, जिंदाल स्टील वर्क्स.
customer
19.2s
Tell me, sir.
बोला ना सर.
agent
20.2s
Uh sir, is there any requirement currently in GP etc.?
अं सर काय आहे सध्या रिक्वायरमेंट GP वगैरे मध्ये?
customer
22.6s
Yes, there is. Not GP. There is GI, there is HR, and there is CR.
हो आहे ना. GP नाहीये. GI आहे, HR आहे आणि CR आहे.
agent
26.2s
Okay, there is a requirement in all three.
ओके, तिन्ही मध्ये रिक्वायरमेंट आहे.
customer
27.6s
Coil, yes.
Coil, हा.
agent
29.2s
I'll do one thing, I'll send you a 'hi' on WhatsApp from my personal number. You once send your requirement, then I will give you an exact FOR quotation, then we can see further how to proceed.
मी एक काम करतो, मी तुम्हाला ना WhatsApp वर माझ्या पर्सनल नंबरने हाय पाठवतो आहे. तुम्ही एकदा तुमची रिक्वायरमेंट आता मी तुम्हाला एक्झॅक्ट FOR कोटेशन देतो मग आपण पुढे बघू कसं करायचं आहे.
customer
35.6s
Okay sir.
ठीक आहे सर.
agent
36.9s
Yes sir.
हा सर.