Call 21112178956279831 2026-09-16 · dhruv · 1:22
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background chatter and noise on the customer's side, but the main conversation is mostly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.03
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak before jumping into the call's purpose.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead asking directly for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent allowed the customer to lead the conversation straight to pricing.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The customer immediately took control of the call, asking for the rate on GP material (1.4mm and 1mm, 80 GSM). The agent bypassed all discovery and pitch steps, agreeing to send a quotation without capturing full details like quantity or location. The call ended with this commitment.
Coaching
You must maintain control of the call by following the pitch structure; after the opener, deliver the hook and then ask discovery questions before you start taking down requirements for a quote.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I am speaking from JSW One. Sir, is there any requirement for any steel? Agent did not use the customer's name or ask for permission to speak before jumping into the call's purpose. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead asking directly for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent allowed the customer to lead the conversation straight to pricing. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched at any point in the conversation. |
| SL5 Qualify | 2 | fail | – | 0.0 | 1.4 and this 1 mm, give for both. Agent did not proactively ask for or capture key qualifying details like quantity and delivery location needed for a quote. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will share its quotation with you. Agent proposed sending a quote but did not commit to or get agreement on a specific turnaround time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.466 | 9.5s | 10.9s | 61.6s | 2.5s | 265.3 | 0 | 8 | 11 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.1s
Hello.
हॅलो.
agent
7.6s
Hello.
हॅलो.
customer
8.6s
Hello.
हॅलो.
agent
9.6s
Sir, I am speaking from JSW One.
सर, JSW One से बात कर रहा हूं मैं।
customer
11.6s
Yes.
हां।
agent
12.6s
Sir, is there any requirement for any steel?
सर, कुछ रिक्वायरमेंट है कुछ स्टील में?
customer
14.9s
What is the current rate for 680?
अभी क्या रेट है 680 का?
agent
17.0s
What sir? What, which material did you say? Will you say it again?
क्या सर? क्या कौनसा मटेरियल का आपने बोला? वापस बोलेंगे?
customer
20.0s
Our this 1.4
अपना ये 1.4
agent
21.8s
Hmm.
हम्म।
customer
22.5s
80 GSM.
agent
24.6s
I will share its quotation with you.
मैं आपको इसका कोटेशन शेयर कर देता हूं मैं।
customer
26.8s
Yes, okay, tell me the rate.
हां, चलो रेट बता दीजिए।
customer
28.5s
1.4 and this 1 mm, give for both.
1.4 और ये 1 mm, दोनों का देना।
customer
30.5s
It's 80 GSM, right?
80 GSM है ना?
agent
31.3s
Okay.
ठीक है।
customer
31.8s
In GP, yes, in GP.
GP में हां, GP में।
agent
33.2s
Yes yes, I understood.
हां हां, समझ गया।
customer
34.5s
Yes.
हां।