Call 21112178956109331 2026-09-16 · Abdul Ansari · 1:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | supply_led (campaign_name:medium) |
Audio: clear: The recording begins with some unrelated crosstalk before the main call starts.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
out_of_stock
Agent stated 2mm and 1.6mm are not available. Also stated 1.5mm is no longer manufactured by JSW One.
4 · Sentiment
the CUSTOMER
0.09
confidence high · +1/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified himself and JSW One but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not get to deliver a hook as the customer immediately asked for a price.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions; the customer drove the conversation straight to a specific requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
Summary
The agent made an outbound call, but the customer immediately took control to ask for the price of 2mm material. The agent informed the customer that 2mm and 1.6mm were out of stock, and that 1.5mm is a spec JSW One no longer produces. The call ended there with no discovery or next steps.
Coaching
When a customer immediately asks for a price, acknowledge their request but pivot back to the script to understand their business needs before discussing specific products or rates.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yeah, hello sir. Abdul speaking from JSW One. Agent identified himself and JSW One but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not get to deliver a hook as the customer immediately asked for a price. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions; the customer drove the conversation straight to a specific requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not ask if a current requirement exists; the customer volunteered it, and the agent only responded on availability. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay. The call ended abruptly after confirming no stock, with no next step committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.66 | 14.0s | 7.2s | 43.8s | 3.7s | 308.6 | 0 | 7 | 8 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.4s
So why wasn't it mentioned, is it my fault in this, sir?
तो मेंशन क्यों नहीं किया मेरी गलती है क्या सर इसमें?
unknown
4.9s
Hello.
customer
5.9s
Hello.
customer
6.6s
Yes.
हां।
agent
7.2s
Yeah, hello sir. Abdul speaking from JSW One.
या, नमस्कार सर। अब्दुल बात कर रहा हूं JSW One से।
customer
9.9s
Yes, tell me brother.
बोलो भाई।
agent
10.7s
Sir, your company was registered here, by the name of Rishi Kant and Enterprises. So I called for that.
सर आपकी कंपनी यहां रजिस्टर्ड थी, ऋषि कांत एंड एंटरप्राइजेज के नाम से। तो इसके लिए फोन किया था।
customer
14.4s
Right now, what is the current rate? For 2 mm?
अभी अभी क्या क्या रेट चल रहा है अभी? 2 mm का?
agent
16.8s
For 2 mm, sir, the rate...
2 mm का सर रेट...
customer
17.6s
2 mm 1500.
agent
18.8s
2 mm material is not even available right now. 2 mm is not available, sir.
2 mm अभी अवेलेबल भी नहीं है मटेरियल। 2 mm अवेलेबल नहीं है सर।
customer
21.4s
2 mm is not available?
2 mm अवेलेबल नहीं है?
agent
22.5s
No sir. 1.6 is also not available.
नहीं सर। 1.6 भी अवेलेबल नहीं है।
customer
24.3s
Is 1.5 available?
1.5 है?
agent
25.5s
No, 1.5 is not made anymore, sir. JSW One does not make 1.5.
नहीं, अब 1.5 नहीं बनता है सर। JSW One 1.5 नहीं बनाता है।
customer
28.6s
Okay.
ठीक है।
agent
29.6s
Okay.
ठीक।