Call 21112178956080531 2026-09-16 · Abdul Ansari · 1:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 39 turns, clean transcript (0% inaudible) | Hindi | 39 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter on the agent's side, but it does not interfere with the transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.06
confidence high · +2/−2
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, jumping directly into a question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, but instead listed products when asked what the company does.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Qualify
Agent asked about a live requirement but failed to capture any specific details (grade, thickness, qty) to qualify it.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Discovery (6 Qs)
CUSTOMER: Mine is false ceiling and roofing. ... I use two hundred tons monthly. ... I use AMNS. ... Do you give credit?
Summary
The customer, a manufacturer of false ceilings and roofing, uses 200 MT/month of AMNS material and inquired about credit. The agent successfully discovered the customer's scale and needs and explained the credit policy. However, the call ended with the agent asking the customer to send an inquiry, rather than qualifying a specific requirement or committing to a quote.
Coaching
You uncovered a high-potential lead but lost control of the call. Drive the conversation by following the script: after discovery, proactively pitch a relevant USP and close by committing to send a quote, not by asking the customer to send you an inquiry.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, jumping directly into a question about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: In steel, sir. HR, CR, GP, GI, PPGI. Agent did not lead with a supply or price hook, but instead listed products when asked what the company does. |
| SL3 Discovery (6 Qs) | 2 | full | 5 | 2.0 | CUSTOMER: Mine is false ceiling and roofing. ... I use two hundred tons monthly. ... I use AMNS. ... Do you give credit? Agent and customer covered manufacturing type, application, monthly tonnage, current brand, and payment terms, hitting 5 of 6 discovery points. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs; he only answered direct questions about credit policy and brand availability. |
| SL5 Qualify | 2 | fail | – | 0.0 | AGENT: Do you have a live requirement for material now, sir? Agent asked about a live requirement but failed to capture any specific details (grade, thickness, qty) to qualify it. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: I will message you from my personal number, you send me the inquiry, okay? The next step is weak and puts the onus on the customer to act, rather than the agent committing to a quote or specific callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| credit | handled | CUSTOMER: Do you give credit? |
AGENT: Yes, we give credit from the second transaction. First, in the first one, it's 100% advance against PI, first transaction. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.608 | 29.3s | 18.9s | 67.8s | 3.3s | 319.5 | 0 | 19 | 20 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello.
हॅलो.
agent
2.9s
Hello.
हॅलो.
agent
3.6s
Hello, yeah good evening sir, this is Abdul speaking from JSW One.
हॅलो, या गुड इवनिंग सर, अब्दुल बात कर रहा हूं मैं JSW One से।
customer
6.7s
Yes.
हां जी।
agent
7.6s
Do you have any requirement for steel, sir? I called you for that.
कुछ रिक्वायरमेंट है क्या सर स्टील में? इसके लिए फोन किया था आपको मैं।
customer
10.9s
Hello?
हॅलो?
customer
12.1s
JSW One?
agent
13.1s
Yes yes, I'm speaking from JSW One, sir.
जी जी, JSW One से बात कर रहा हूं सर।
customer
15.1s
So what, what do you deal in?
तो इसमें क्या, किस चीज में डील करते हैं आप?
agent
17.0s
In steel, sir. HR, CR, GP, GI, PPGI.
स्टील में सर। HR, CR, GP, GI, PPGI.
customer
19.4s
Okay.
अच्छा।
customer
20.3s
So for that, a limit has to be set, right?
तो उसके लिए लिमिट बनवानी पड़ती है ना?
agent
22.0s
What sir?
क्या सर?
customer
22.7s
My limit will have to be set, right?
लिमिट बनवानी पड़ेगी ना मेरी?
agent
24.2s
Limit means?
लिमिट मतलब?
customer
25.7s
JSW One gives a limit, right?
JSW One तो लिमिट देता है ना?
customer
27.4s
Do you give credit?
आप क्रेडिट देते हो?
agent
28.3s
Yes yes, we give credit.
हां हां, क्रेडिट देते हैं ना।
customer
29.7s
Huh?
हैं?
agent
30.3s
Yes, we give credit from the second transaction. First, in the first one, it's 100% advance against PI, first transaction.
हां क्रेडिट देते हैं सेकंड ट्रांजैक्शन से। फर्स्ट, फर्स्ट में 100% एडवांस अगेंस्ट PI, फर्स्ट ट्रांजैक्शन।
customer
33.9s
And you give credit in the second one?
और सेकंड में क्रेडिट देते हो?
agent
35.2s
Yes. Depending on your turnover, we can provide credit, sir. Credit.
हां। जैसा आपका टर्नओवर रहेगा, वैसे हम लोग क्रेडिट प्रोवाइड करा सकते हैं सर। क्रेडिट।
customer
38.0s
Which company's material?
कौन सी कंपनी का मटेरियल?
agent
39.0s
What?
क्या?
customer
39.5s
Which company's material?
कौन सी कंपनी का मटेरियल?
agent
40.8s
JSW.
customer
41.6s
Only JSW?
ओनली JSW?
agent
42.5s
Yes, we can give others too. We can give Tata's, we can give AMNS too. Whatever is available in the brand.
हां और भी दे देंगे। Tata का भी दे देंगे, AMNS भी दे देंगे आपको। जो भी अवेलेबल रहता है ब्रांड में।
customer
46.0s
I use AMNS.
मेरा AMNS यूज़ होता है।
agent
47.4s
Okay okay. What do you do in the company? Do you make PEB? Pre-engineered building?
अच्छा अच्छा। क्या करते हैं कंपनी में? PEB बनाते हैं क्या? प्री-इंजीनियर्ड बिल्डिंग?
customer
50.1s
No no no. Mine is false ceiling and roofing.
नहीं नहीं नहीं। मेरी फॉल्स सीलिंग एंड रूफिंग।
agent
52.1s
What? Roofing?
क्या? रूफिंग?
customer
53.0s
Yes, roofing and false ceiling.
हां रूफिंग एंड फॉल्स सीलिंग।
agent
54.3s
Okay okay, false ceiling. Do you have a live requirement for material now, sir?
अच्छा अच्छा, फॉल्स सीलिंग। अभी लाइव रिक्वायरमेंट है क्या सर मटेरियल में?
customer
56.8s
Mine is regular. I use two hundred tons monthly.
मेरी तो रेगुलर रहती है। मैं दो सौ टन यूज़ करता हूं मंथली।
agent
59.3s
Okay.
अच्छा।
agent
59.9s
Okay sir. I will message you from my personal number, you send me the inquiry, okay?
ठीक है सर। मैं आपको पर्सनल नंबर से मैसेज करके, आप मुझे इंक्वायरी भेज दीजिए, ठीक है?
customer
62.9s
Okay, okay.
ठीक ठीक है।
agent
64.1s
Okay, fine.
ओके, ठीक है।