Call 21112178956057412 2026-09-16 · Ronak Mehta · 3:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 56 turns, clean transcript (0% inaudible) | Hindi | 56 | supply_led (campaign_name:medium) |
Audio: clear: The audio is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.19
confidence high · +2/−4
from 13 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into asking for a requirement.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook; instead, he immediately asked if the customer had a requirement.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−1.0 pts
Discovery (6 Qs)
The agent successfully asked about what the customer manufactures, the end application, and current brands, but missed monthly tonnage, JSW share, and payment terms.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 1 objection
you did not answer:
price
[50s] CUSTOMER: One, you... rate, because of the rate.
did well
Qualify
[10s] AGENT: ...What will be your width? 1250 or how will it be?
Summary
The customer, a manufacturer of concertina wire, had a specific requirement for 25-30 tons of GI coil. The agent successfully captured the detailed specifications (thickness, width, location) but failed to follow the pitch structure, skipping the opener and hook. The call ended with the agent promising to check and get back, but without a firm commitment on timing. The primary objection was price, which was not effectively handled.
Coaching
You let the customer take immediate control by skipping the opener and hook. You must follow the pitch structure to frame the conversation, especially delivering the supply hook before asking for requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, jumping directly into asking for a requirement. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook; instead, he immediately asked if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | [107s] AGENT: And what do you make, sir, you? The agent successfully asked about what the customer manufactures, the end application, and current brands, but missed monthly tonnage, JSW share, and payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs to address the customer's needs or objections. |
| SL5 Qualify | 2 | pass | – | 2.0 | [10s] AGENT: ...What will be your width? 1250 or how will it be? The agent successfully captured all key specs of the customer's requirement: thickness, width, GSM, quantity, and location. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent's closing "I'll tell you, sir" lacks a specific time commitment for the next action. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | [50s] CUSTOMER: One, you... rate, because of the rate. |
[53s] AGENT: Because the prices have increased, sir, right now. They have increased a lot, sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.708 | 98.4s | 40.6s | 93.0s | 43.1s | 197.0 | 0 | 29 | 27 | 23 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
हेलो।
agent
0.6s
Hello, Rajan ji, good evening. Ranak Mehta speaking.
हेलो, राजन जी, गुड इवनिंग। रौनक मेहता बात कर रहा हूं।
agent
2.8s
I'm calling from JSW One, sir. Is there any requirement right now for PPG, in PPGL or GI coil?
जेएसडब्ल्यू वन से बात कर रहा हूं, सर। कुछ अभी रिक्वायरमेंट आ रही है पीपीजी इसमें पीपीजीएल में या जीआई कॉइल में?
customer
6.2s
Yes, what is the rate? Uh, for five zero.
हांजी, क्या रेट है? अह, फाइव जीरो का।
agent
8.2s
Uh, is it in zero point five, zero point five mm?
अह, ज़ीरो पॉइंट फाइव, ज़ीरो पॉइंट फाइव एमएम में है क्या?
customer
9.8s
Yes, yes.
हांजी, हांजी।
agent
10.4s
And, sir, I will have to check in the system once. And will you tell me your details? What will be your width? 1250 or how will it be?
और, सर, चेक करना पड़ेगा तो मैं सिस्टम में एक बार। और आपका मुझे डिटेल्स बताएंगे? आपका जो विड्थ रहेगा कितना रहेगा? बारह सौ पचास या कैसा रहेगा?
customer
14.5s
1250.
बारह सौ पचास।
agent
15.2s
1250. Will it be regular, 80 GSM?
बारह सौ पचास। रेगुलर रहेगी ये एटी जीएसएम की?
customer
16.8s
Yes, yes, regular. Four five, five zero.
हांजी, हांजी, रेगुलर। फोर फाइव, फाइव जीरो।
agent
18.5s
In four five and five zero.
फोर फाइव और फाइव जीरो में।
agent
19.4s
Okay, okay. And where will this delivery be, sir?
ओके, ओके। और आपका ये डिलीवरी कहां पे रहेगा, सर, ये?
customer
21.5s
This will be needed in Naraina, sir.
ये नरायणा में चाहिए होगा, सर।
agent
23.0s
Okay. Is this your Karol Bagh one or the Anand Parbat Industrial Area?
ओके। ये है आपका करोल बाग वाला कि फिर आनंद पर्बत इंडस्ट्रियल एरिया?
customer
25.5s
No, no, no, no. I am telling you about Naraina. Naraina, Naraina Industrial Area.
नहीं, नहीं, नहीं, नहीं। नरायणा का बता रहा हूं ना जी। नरायणा, नरायणा इंडस्ट्रियल एरिया।
agent
28.2s
Sir, please send its address, because its pin code will change.
वो जी, इसका आप एड्रेस भेज दीजिए, क्योंकि पिन कोड चेंज हो जाएगा ना इसका।
customer
30.5s
That's not a problem. That check cutting, you will give the coil itself, right? You won't give it after cutting?
वो कोई बात नहीं। वो चेक कटिंग, आप तो कॉइल ही देंगे ना, कटिंग करके तो नहीं देंगे?
agent
33.8s
Yes, we provide both coil and sheets, sir.
हां, कॉइल एंड शीट्स दोनों भी देते हैं, सर, हम।
customer
35.3s
Oh, you give it in plates too?
अच्छा, प्लेट में भी देते हैं?
agent
36.1s
Yes, yes.
यस, यस।
customer
36.6s
Okay. The size we get is 173, 173 mm.
ठीक है। हमारा जो साइज आता है, वन सेवेंटी थ्री, वन हंड्रेड एंड सेवेंटी थ्री एमएम।
agent
39.2s
173 mm. But the thing is, the pricing for sheets will increase a bit for you, sir. So if you have the system, I can provide you with the coil.
वन सेवेंटी थ्री एमएम। बट कैसा है कि शीट्स पे थोड़ी प्राइसिंग बढ़ जाएगी, सर, आपको। तो आपका अगर सिस्टम है, तो आपको मैं कॉइल प्रोवाइड करा दूंगा।
customer
43.8s
Yes, you can arrange for the coil.
हांजी, कॉइल आप करवा दीजिए।
agent
44.9s
Right? I was noticing that your,
है ना? मैं नोटिस कर रहा था आपके ना,
customer
45.9s
Yes?
हांजी?
agent
46.3s
your inquiry has been generated with us four or five times, but the transaction hasn't happened yet, sir. Any issue?
चार-पांच बार आपकी इंक्वायरी जनरेट हुई है हमारे साथ, बट ट्रांजैक्शन नहीं हो पाया, सर, अभी तक। कोई इशू?
customer
50.0s
One, you... rate, because of the rate.
एक आप रेट, रेट की वजह से।
agent
51.5s
Rate?
रेट?
customer
51.9s
Because of the rate.
रेट की वजह से।
agent
52.6s
Okay. What, how much difference, how much difference is there? Because the prices have increased, sir, right now. They have increased a lot, sir.
ओके। क्या, कितना डिफरेंस, कितना डिफरेंस आ रहा है? क्योंकि प्राइसिंग तो बढ़ गए हैं, सर, अभी तो। काफी बड़े हैं, सर।
customer
56.2s
So now if you tell me, I will know, sir. Only then I can tell.
तो अब आप बताएंगे तो पता लगेगा ना, सर। तभी बता पाऊंगा।
agent
58.4s
I know. Yes, yes, yes. And which material make do you take? Which brand? Tata, JSW?
आई नो। जी, जी, जी। और कौनसा मटेरियल मेक लेते हो आप? कौनसे ब्रांड का? टाटा, जेएसडब्ल्यू?
customer
101.5s
Tata, Tata's also comes, JSW's also comes.
टाटा, टाटा का भी आता है, जेएसडब्ल्यू का भी आता है।
agent
103.5s
Okay, you keep both, then?
ओके, दोनों भी रखते हो आप, वैसे?
customer
104.5s
Yes?
हांजी?
agent
104.9s
Do you use both in manufacturing?
दोनों भी यूज़ करते हैं मैन्युफैक्चरिंग में क्या आप?
customer
106.2s
Yes, yes, we use both.
हांजी, हांजी, दोनों यूज़ करते हैं।
agent
107.3s
And what do you make, sir?
और क्या बनाते हो, सर, आप?
customer
108.3s
We make concertina wire.
हम कंसर्टिना वायर बनाते हैं।
agent
109.5s
What do you make?
क्या बनाते हैं?
customer
110.1s
This concertina wire.
ये कंसर्टिना वायर।
agent
110.9s
What is this exactly?
ये क्या होता है एक्जेक्टली?
customer
111.8s
It's used for border fencing, the wire.
बॉर्डर फेंसिंग पे लगती है ना जी, वायर जो।
agent
113.8s
Oh.
अच्छा।
customer
114.3s
Yes.
हांजी।
agent
114.7s
Okay.
ठीक है।
agent
115.1s
I thought trading, I thought you were in trading.
मुझे लगा ट्रेडिंग, ट्रेडिंग में है लगा, मुझे ऐसा लगा आप।
customer
117.3s
No, no, we are in manufacturing, sir.
नहीं, नहीं, मैन्युफैक्चरिंग में है, सर।
agent
118.5s
It's manufacturing, right? I will talk, sir.
मैन्युफैक्चरिंग है ना? मैं बात करता हूं, सर।
customer
119.5s
I have, I have at least 300-350 tons of material with me even today.
मेरे पास, मेरे पास आज भी मेरे पास कम से कम तीन साढ़े तीन सौ टन माल पड़ा है मेरे पास।
agent
123.0s
Oh, great. Now, now the pricing has become quite different from the pricing of the previous material. Right? Do you need it for this month as well, and what will be the requirement in tons, sir?
ओह, ग्रेट। अभी, अभी तो प्राइसिंग काफी डिफरेंस हो गया है पहले का माल का प्राइसिंग अभी। है ना? अभी ये मंथ के लिए भी चाहिए, ये और कितना टन का रिक्वायरमेंट रहेगा, सर, आपको ये?
customer
128.8s
Sir, first from you, this much, we will take one vehicle of 25-30 tons first.
सर, मैं पहले आपसे, ये कितना, पच्चीस-तीस टन की गाड़ी एक ले लेंगे पहले।
agent
131.8s
25 to 30, 25 tons, okay. Let me discuss this point five 1250 once and I'll tell you, sir.
पच्चीस टू तीस, पच्चीस टन की, ठीक है। एक बार मैं डिस्कस कर लेता हूं ये पॉइंट फाइव बारह सौ पचास का और आपको बताता हूं, सर, ये।
customer
135.2s
Four five and five zero.
फोर फाइव और फाइव जीरो।
agent
136.4s
Okay, sir. Will do. Okay.
ओके, सर। चलेगा। ठीक है।
customer
137.6s
Okay. Your
ठीक है। अपना