Call 21112178956041491 2026-09-16 · sudeeps · 2:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 33 turns, clean transcript (0% inaudible) | Hindi | 33 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
not_in_stockyard
Customer required 900mm width coil, which the agent stated is a Made-to-Order (MTO) item, not a standard stockyard size like 1220mm or 1250mm.
4 · Sentiment
the CUSTOMER
-0.26
confidence high · +0/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead asking a generic requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked 2 of the 6 required discovery questions, failing to meet the 'partial' threshold of 3.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
What was the quantity, sir? ... And is this 120 GSM, or 80 GSM, sir?
Summary
The customer stated an immediate need for a GP coil with a 900mm width. The agent correctly identified this as a non-standard, Made-to-Order (MTO) size, as their stockyard carries 1220/1250mm widths. The call ended with the agent agreeing to check and get back to the customer, but without a firm committed next step.
Coaching
Follow the pitch structure by asking for permission, using a supply hook, and conducting discovery before jumping into product specifications.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Good evening, this is Satish speaking from the JSW One MSME platform, Jindal Steel. Agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirement for GP or CR material, sir? Agent did not lead with a supply or price hook, instead asking a generic requirement question. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | Which company's do you buy? ... And what are your payment terms? Agent only asked 2 of the 6 required discovery questions, failing to meet the 'partial' threshold of 3. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs; the conversation was purely transactional about a specific size. |
| SL5 Qualify | 2 | pass | – | 2.0 | What was the quantity, sir? ... And is this 120 GSM, or 80 GSM, sir? Although the customer initiated with the requirement, the agent actively qualified it by asking for quantity and GSM. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay. Alright, alright sir. The call ended without an explicit, committed next step like sending a quote by a specific time or scheduling a callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.621 | 37.5s | 22.9s | 66.6s | 8.0s | 278.4 | 0 | 18 | 15 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
हेलो।
agent
1.3s
Hello.
हेलो।
customer
2.0s
Speak, brother.
बोलो भाई।
agent
2.8s
Good evening, this is Satish speaking from the JSW One MSME platform, Jindal Steel.
गुड इवनिंग, सतीश बोल रहा हूं JSW One MSME प्लेटफॉर्म से, जिंदल स्टील।
agent
6.7s
Your company was registered on our portal, sir, and for the reference for your steel procurement. Do you have any requirement for GP or CR material, sir?
ये आपका कंपनी रजिस्टर्ड था सर हमारे पोर्टल पर and for the reference for your steel procurement. ये GP और CR मटेरियल में कुछ रिक्वायरमेंट है सर आपको?
customer
11.8s
I need a 900 by 1.2 coil.
ये मुझे 900 by 1.2 की कॉइल चाहिए।
agent
15.2s
In 900?
900 में?
customer
16.0s
In 900, 1.2.
900 में 1.2.
agent
17.4s
1.2 and you're saying 900 width, correct?
1.2 और 900 की विड्थ बोल रहे हो, बराबर?
customer
19.2s
Yes, yes 900 width and 1.2 thickness.
हां, हां 900 विड्थ और 1.2 थिकनेस।
agent
21.2s
Okay okay okay. What was the quantity, sir?
अच्छा अच्छा अच्छा। कितना क्वांटिटी था सर ये?
customer
23.0s
I will take one coil, sir.
एक कॉइल ले लूंगा सर।
agent
24.2s
You'll take one whole coil? Our coil width, sir, is 1220 or 1250. You need this in GP, right?
पूरी एक कॉइल ले लोगे? हमारी जो ये रहती है ना कॉइल की विड्थ सर, वो 1220 या 1250 की रहती है। ये GP में चाहिए ना आपको?
customer
29.2s
Yes, I need it in GP only.
हां GP में ही चाहिए।
agent
30.4s
Yes, sir, our coil width is 1220 or 1250, sir.
हां, सर हमारी कॉइल की विड्थ जो रहती है वो 1220 या 1250 की रहती है सर।
customer
34.7s
But that one, that one comes, right? 905 by 900 by 25, the 900 by 1.2 one.
लेकिन वो वो वो आती है ना 905 by 900 by 25, 900 by 1.2 की तो।
agent
38.7s
That, sir, is available on MTO order, it's not available directly like that.
वो सर MTO ऑर्डर पे मिलता है, ऐसा डायरेक्ट नहीं मिलता वो।
agent
41.2s
Have you bought it before? Which company's do you buy?
आपने पहले लिया हुआ है? कौनसे कंपनी का लेते हो आप ये?
customer
43.2s
No no, we buy Jindal's, we buy AMNS's.
नहीं नहीं, वो तो जिंदल की लेते हैं, AMNS की लेते हैं।
agent
45.2s
JSW, AMNS, both work for you.
JSW, AMNS दोनों चलता है आपको।
agent
46.7s
I'll do one thing. And what are your payment terms?
मैं एक काम करता हूं। और पेमेंट टर्म्स कैसे रहता है आपका?
customer
48.7s
We will give the payment immediately.
पेमेंट तुरंत दे देंगे।
agent
50.0s
Ours is 100% advance, sir, against PI.
हमारा 100% एडवांस रहता है सर अगेंस्ट PI.
customer
52.0s
Yes, yes, but in how many days will I get the material?
हां, हां लेकिन कितने दिन में मटेरियल मिलेगा?
agent
53.7s
So first I will have to check if I have the coil in 900 width or not.
तो पहले तो मेरेको कॉइल चेक करना पड़ेगा ये 900 की विड्थ में है कि नहीं मेरे पास।
customer
56.2s
Yes. And tell me what the rate will be.
हां। और रेट क्या होगा वो बता देना।
agent
58.0s
I will, on WhatsApp, sir...
मैं आपको है ना सर WhatsApp पे...
customer
58.9s
Now, if it's 1220, 1250, what is the rate for that, tell me that as well.
अब अगर 1220, 1250 का क्या रेट है वो भी बता देना।
agent
61.4s
And is this 120 GSM, or 80 GSM, sir?
और ये 120 GSM है, 80 GSM है सर?
customer
63.0s
No no, 80, 80, 80 GSM.
नहीं नहीं, 80, 80, 80 GSM.
agent
64.4s
80 GSM regular spangle.
80 GSM रेगुलर स्पैंगल।
customer
65.7s
Yes.
हां।
agent
66.3s
Okay. Alright, alright sir.
ओके। ठीक है, ठीक है सर।