Call 21112178956031161 2026-09-16 · dhruv · 1:30
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 26 turns, clean transcript (0% inaudible) | Hindi | 26 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise from the agent's side (call center environment) but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified JSW but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead asking a generic question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked about the quantity for the immediate requirement and failed to conduct any broader discovery.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Closure with next step
AGENT: I will share the rate with you right now, sir. Give me 15 minutes.
Summary
The customer immediately stated a specific requirement for 25 tons of 10mm GR 70 boiler quality plate. The agent skipped the opening and discovery steps, focusing only on capturing the material specs and promising a quote within 15 minutes. The call ended with this agreed next step, but the agent failed to gather crucial qualifying information like the customer's location or delivery timeline.
Coaching
You must follow the pitch structure by starting with the full opener and delivering the hook; this will help you set the agenda instead of immediately losing control of the call to the customer.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified JSW but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead asking a generic question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 |
Agent only asked about the quantity for the immediate requirement and failed to conduct any broader discovery. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched at any point in the call. |
| SL5 Qualify | 2 | fail | – | 0.0 |
While some material specs were captured, the agent failed to ask for location or delivery date, and did not confirm stock availability. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: I will share the rate with you right now, sir. Give me 15 minutes. Agent committed to sending a quote within 15 minutes, which the customer accepted. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.541 | 21.8s | 18.5s | 49.7s | 3.7s | 316.5 | 0 | 13 | 13 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello.
agent
1.9s
Hello.
customer
2.7s
Yes.
हां।
agent
3.3s
Sir, I was calling from JSW.
सर JSW से बात कर रहा था मैं।
customer
5.2s
Yes, tell me.
हां बोलिए।
agent
6.1s
Uh sir, are you looking for any requirement in sheet metals, etc.?
अ सर कुछ रिक्वायरमेंट में देख रहे शीट मेटल्स वगेरा में?
customer
8.7s
What is your rate in sheet metal? I need a 10 mm plate, boiler quality.
Sheet metal में क्या रेट है आपका? 10 mm का plate चाहिए boiler quality.
agent
12.3s
GR 70?
customer
13.5s
Yes, I need 70.
हां 70 चाहिए।
agent
14.8s
And how many tons will be required, sir?
और कितना टन लगेगा सर?
customer
16.4s
You tell me, we'll take 25 tons. Tell me the rate.
आप बोलो ना 25 टन ले लेते हैं। रेट बताओ।
agent
18.8s
I will share the rate with you right now, sir. Give me 15 minutes.
मैं आपको शेयर कर देता हूं सर अभी रेट। 15 मिनट दे दो मुझे।
customer
20.9s
Hey, tell me the rate first.
अरे रेट तो बताओ पहले मेरेको।
agent
22.3s
Sir, that's what I'm saying, give me 15 minutes, I can check the quotation and give you the exact price. That's what I'm saying.
सर वही बोल रहा हूं, मुझे 15 मिनट दे दो, मैं quotation चेक करके आपको exact price दे सकता हूं। वही बोल रहा हूं।
customer
26.5s
Okay, let me know, yes.
ठीक है, बता दो हां।
agent
27.8s
And what will be its length, sir?
और length क्या रहेगा सर इसका?
customer
29.2s
Huh?
हैं?
agent
29.9s
What will be the length, length? What length?
Length क्या रहेगा length? कितना length?
customer
31.1s
The length is a standard plate, right? 12 meter, 2.5 into 12 meter.
Length तो standard plate आती है ना 12 meter, 2.5 into 12 meter.
agent
34.7s
Oh, you need the 2.5 one.
अच्छा 2.5 वाला चाहिए आपको।
customer
36.5s
Yes, it only comes in 2.5.
हां 2.5 ही आता है।
agent
37.9s
No no sir, in GR 70, 1500 also comes, 2 meter also comes.
नहीं नहीं सर GR 70 में 1500 भी आता है, 2 meter भी आता है।
customer
40.4s
We need it with form four, sir, with boiler form four, not the normal one.
हमको with form four, सर, boiler form four के साथ चाहिए, normal नहीं।
agent
43.1s
Understood, I understood, that tested material, understood.
समझ गया, समझ गया मैं वो test किया हुआ material, समझ गया।
customer
45.2s
We have to use boiler quality in a boiler.
हमको boiler quality boiler में use करने का।
agent
47.3s
Okay sir, okay. Okay. Let's see.
ठीक है सर, ठीक है। ठीक है। देखते हैं।