Call 21112178956014811 2026-09-16 · sudeeps · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background office noise is present but does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent stated the reason for the call but did not use a supply or price-led hook to create interest.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions after the customer raised an objection.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
objection
The customer raised 1 objection
you did not answer:
price
I had taken a quote in between, but that quote was higher than the local market, so I bought from the local market itself.
Summary
The agent made a follow-up call regarding a portal registration. The customer immediately stated that a previous JSW quote was higher than the local market price. The agent accepted this and ended the call without attempting any objection handling, discovery, or setting a next step.
Coaching
When a customer says our price is high, you must not end the call; instead, handle the objection by asking what they are comparing (landed vs. base cost) and explain our value.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, Sudeep speaking from JSW One MSME. The agent identified himself and the company but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | This was a follow-up call regarding steel procurement, sir. The agent stated the reason for the call but did not use a supply or price-led hook to create interest. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions after the customer raised an objection. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not ask if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright, not an issue. Thank you. The call was ended abruptly without any attempt to set a next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | I had taken a quote in between, but that quote was higher than the local market, so I bought from the local market itself. |
Hmm hmm hmm. Okay okay okay. Alright, not an issue. Thank you. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.572 | 10.3s | 7.7s | 27.0s | 3.5s | 256.3 | 0 | 5 | 6 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
हॅलो.
agent
1.0s
Hello.
हॅलो.
customer
1.5s
Yes.
हां.
agent
2.0s
Sir, Sudeep speaking from JSW One MSME.
सर सुदीप बोल रहा हूं JSW One MSME से।
customer
4.3s
From where?
किधर से?
agent
5.0s
I'm speaking from JSW One MSME.
JSW One MSME से बोल रहा हूं।
customer
6.6s
Yes, tell me.
हां बोलिए।
agent
7.3s
Your company was registered on our portal, sir. This was a follow-up call regarding steel procurement, sir.
ये आपकी कंपनी रजिस्टर्ड हुई थी सर पोर्टल पर हमारे। स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था सर।
customer
11.0s
No, I had taken a quote in between, but that quote was higher than the local market, so I bought from the local market itself.
नहीं, मैंने एक बीच में कोट लिया था, लेकिन लोकल मार्केट से तो वो ज्यादा ही कोट था इसलिए फिर लोकल मार्केट से ही खरीद लिया।
agent
16.5s
Hmm hmm hmm. Okay okay okay. Alright, not an issue. Thank you.
हम्म हम्म हम्म। अच्छा अच्छा अच्छा। ठीक है, नॉट एन इशू। थैंक यू।
customer
19.6s
Okay.
ओके।