JSWOzonetel · Call Analysis

Call 21112178955995052 2026-09-16 · dhruv · 1:53

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_CR_GI_GP_Coated_Sep26 No_requirement full conversation 28 turns, clean transcript (0% inaudible) Hindi 28 supply_led (campaign_name:medium)
Audio: noisy: Significant call center background noise is present throughout the recording, but the main speakers are mostly intelligible.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
3.0/10
no conversation
USP relevance: none

2 · Customer quality

the LEAD we handed over
1 /4 flags
MOQ: None MT None

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
+0.17
confidence high · +3/−0 from 6 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts Hook (supply/price signal) The agent did not provide a supply or price hook, instead jumping directly to qualification.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts Discovery (6 Qs) The agent did not ask any discovery questions; the customer's monthly tonnage was volunteered, not solicited.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement, sir, in sheet metal etc.?
Closure with next step
I will share the pricing with you, sir. I'll give you the delivered price for this.

Summary

The customer expressed a need for 3-5 tons of sheet metal slit to 90mm. The agent informed the customer of the 20-ton minimum order quantity for slitting. The customer then requested a price for the 20-ton quantity, and the agent agreed to send a quote.

Coaching

Focus on executing the full opener by using the customer's name and asking for permission, as this builds rapport for the rest of the call.
Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
SL1 Opener & permission 2 fail – 0.0
The agent did not use the customer's name or ask for permission to speak.
SL2 Hook (supply/price signal) 2 fail – 0.0
The agent did not provide a supply or price hook, instead jumping directly to qualification.
SL3 Discovery (6 Qs) 2 fail 1 0.0
In a month we take 12-13 tons, but we take it in lots of five tons each.
The agent did not ask any discovery questions; the customer's monthly tonnage was volunteered, not solicited.
SL4 Pitch (2-3 USPs) 1 fail – 0.0
No USPs were pitched to build value before agreeing to send a price.
SL5 Qualify 2 pass – 2.0
Do you have any requirement, sir, in sheet metal etc.?
The agent successfully asked for the customer's requirement and captured basic details like width and quantity.
SL6 Closure with next step 1 pass – 1.0
I will share the pricing with you, sir. I'll give you the delivered price for this.
The agent committed to the next step of sending a quote, which the customer accepted.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.569 23.5s 17.8s 71.7s 4.6s 344.7 0 14 14 5

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer
0.8s
Hello?
agent
1.8s
Yes.
हां जी।
agent
2.4s
This is Jagdish speaking.
जगदीश से बात कर रहा हूं मैं।
customer
3.8s
From where?
किधर से?
agent
4.4s
A S W One MSME.
customer
6.3s
ASW?
agent
7.2s
Yes.
हां।
customer
7.9s
Okay, okay.
अच्छा अच्छा।
agent
8.7s
Do you have any requirement, sir, in sheet metal etc.?
कुछ requirement है सर sheet metal वगेरा में?
customer
11.1s
That is always required, but where do you supply?
वो तो लगता ही रहता है लेकिन आप लोग कहां देते हो?
agent
13.9s
What material do you need, sir, and what tonnage?
क्या material चाहिए सर और क्या ton चाहिए?
customer
17.0s
We need, you know, sheets cut to 90 mm.
हमको है ना, sheets में cut करके चाहिए 90 mm का।
agent
20.5s
90, 9 0?
customer
21.7s
Yes, 9 0.
हां 9 0.
agent
22.7s
Yes.
हां।
customer
23.6s
Yes.
हां।
agent
24.4s
And how many tons do you need?
और कितना ton चाहिए?
customer
25.9s
Three tons, five tons will do.
तीन ton, पांच ton चलेगा।
agent
27.7s
No sir, we don't do slitting for such a small quantity, sir. A minimum of twenty tons is required.
नहीं सर, इतना कम slitting नहीं करते सर। कम से कम बीस ton चाहिए रहता है आपको।
customer
31.4s
No, we...
नहीं, हम लोग...
customer
32.2s
In a month we take 12-13 tons, but we take it in lots of five tons each.
महीने भर में लेते हैं 12-13 ton, लेकिन ऐसा पांच-पांच ton करके ले लेते हैं।
agent
36.9s
Okay. No sir, actually for one size itself we need that much so that the slitting is also extra affordable for us... do you have the requirement right now?
ठीक है। नहीं सर, actually एक size के अंदर ही हमको उतना चाहिए रहता है कि जो slitting हमको वैसे ही extra affordable... अभी रहता है उसका requirement?
customer
41.5s
If I take twenty tons, what will be the rate?
बीस ton लिया तो क्या rate पड़ता है?
agent
43.7s
I will share the pricing with you, sir. I'll give you the delivered price for this.
मैं share कर देता हूं सर pricing आपको। Delivered price देता हूं इसका मैं।
customer
46.6s
But you will give it after slitting, right?
लेकिन slit करके देंगे ना?
agent
48.1s
Yes yes, we will give it after slitting.
हां हां, slit करके देंगे।
customer
49.1s
Yes, send it to me.
हां, मेरेको भेज दो ना।
agent
50.0s
Yes, I am seeing 5 minutes, after this it is coming, the page is coming, of 3600, even then in the title...
जी, 5 minute दिख रहा हूं, इसके बाद आ रहा है, page आ रहा है, 3600 का, तो भी title में तो...