21112178955979021 · Call

Call 21112178955979021 2026-09-16 · Ronak Mehta · 1:18

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	General Enquiry	full conversation 17 turns, clean transcript (0% inaudible)	Hindi	17	supply_led (campaign_name:medium)

Audio: clear: Some faint background chatter is present but doesn't affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence high · +1/−1 from 3 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not use the customer's name or ask for permission to speak; he went straight into a product question.

How Sajal Bhaskar did it on a 9.0/10 call —

Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.

−2.0 pts Hook (supply/price signal) The agent did not deliver a hook; the customer pre-empted with an objection and the agent did not attempt to introduce a benefit.

How Sajal Bhaskar did it on a 9.0/10 call —

Sir, the pricing is going to go high until October.

−2.0 pts Discovery (6 Qs) The agent asked no discovery questions about the customer's business, usage, or procurement process.

How Sajal Bhaskar did it on a 9.0/10 call —

is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.

objection The customer raised 1 objection you did not answer: price

your rates are very high, so the deal doesn't happen.

did well

Closure with next step

I'll connect with you next week, will that work?

Summary

The customer immediately raised a price objection, stating JSW One's rates are consistently 2-3 rupees higher than the market. The agent did not attempt discovery or counter the objection, instead asking about current requirements. The call ended with the agent agreeing to call the customer back the following week.

Coaching

When faced with an immediate price objection, acknowledge it but pivot back to discovery to understand the customer's needs before you try to solve for price.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	The agent did not use the customer's name or ask for permission to speak; he went straight into a product question.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The agent did not deliver a hook; the customer pre-empted with an objection and the agent did not attempt to introduce a benefit.
SL3 Discovery (6 Qs)	2	fail	0	0.0	The agent asked no discovery questions about the customer's business, usage, or procurement process.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched; the conversation was entirely focused on a past price objection and setting a callback.
SL5 Qualify	2	fail	–	0.0	Is there any requirement currently? The agent asked if a requirement exists but failed to capture any specific details like grade, size, quantity, or location.
SL6 Closure with next step	1	pass	–	1.0	I'll connect with you next week, will that work? The agent secured a clear, committed next step with a specific timeframe which the customer accepted.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	mishandled	your rates are very high, so the deal doesn't happen.	Okay. How much is the difference?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.573	18.9s	14.1s	45.0s	4.8s	260.3	0	8	9	7

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.0s

Hello.

customer

1.8s

Hello.

agent

2.5s

Hello.

customer

3.0s

Yes.

हां जी।

agent

3.4s

Yes, good evening sir. Ronak Mehta speaking from JSW One. Is there any requirement for GI GP coils?

जी, गुड इवनिंग सर। रौनक मेहता बात कर रहा हूं JSW One से। कुछ भी GI GP coils में कुछ रिक्वायरमेंट आ रही है?

customer

8.0s

The thing is, your rates are very high, so the deal doesn't happen. We are talking to you, we do talk.

बात ये है कि आपके रेट बहुत ज्यादा होते हैं तो डील हो नहीं पाती। हम तो कर रहे हैं बात आपसे, करते हैं।

agent

12.2s

Yes, I can see that a transaction has never happened. So what is the problem with this?

हां, मैं देख रहा हूं ट्रांजैक्शन कभी हुआ नहीं है। तो क्या प्रॉब्लम क्या आ रहा है इसका?

customer

15.0s

Price, your price is high. We get a cheaper price from the market.

प्राइस, प्राइस ज्यादा है आपके। प्राइस मार्केट से सस्ता मिलता है हमें।

agent

17.0s

Okay. How much is the difference?

अच्छा। कितना डिफरेंस आ रहा है?

customer

19.2s

I don't know exactly right now, but the rates are higher. There is a difference of two or three rupees.

वो तो अभी ऐसे तो पता नहीं, ज्यादा ही होते हैं रेट। दो तीन रुपये का फर्क होता है।

agent

22.8s

Two or three rupees, sir?

दो तीन रुपये का सर?

customer

23.5s

Yes, yes, yes.

जी जी जी।

agent

24.0s

Okay. I'll talk about it once. Is there anything right now? Is there any requirement currently?

ठीक है। मैं एक बार बात कर लेता हूं। कुछ अभी है क्या? अभी करंट करंट में कुछ रिक्वायरमेंट आ रही है?

customer

28.8s

It keeps coming, the requirement keeps coming. It comes in a week or ten days.

आती रहती है, आती रहती है रिक्वायरमेंट तो। हफ्ते दस दिन में आ जाती है।

agent

31.8s

Okay, I'll stay in touch with you. I'll connect with you next week, will that work?

ठीक है, मैं आपसे कनेक्ट में रहता हूं। एक कनेक्ट करता हूं आपको नेक्स्ट वीक में, चलेगा?

customer

34.8s

Okay.

ठीक है।

agent

35.3s

Done done. Okay.