Call 21112178955965661 2026-09-16 · dhruv · 1:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 17 turns, clean transcript (6% inaudible) | Hindi | 17 | supply_led (campaign_name:medium) |
Audio: noisy: The customer seems to be in a moving vehicle, causing significant background noise and rattling, which makes some parts of the conversation difficult to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.19
confidence high · +2/−3
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead moving directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was performed, and consequently no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Sir, I was calling from JSW One. ... Ajay?
Qualify
I was asking sir, were you looking for any requirement in sheet metal etc. right now?
Summary
The agent contacted the customer about sheet metal. The customer stated they had no current requirement but offered to forward the agent's details to the correct person. The agent accepted this and ended the call without establishing a firm follow-up plan. No discovery or pitching took place.
Coaching
After your introduction, use a supply or price hook to build interest before asking for requirements; this can help start a conversation even when the customer has no immediate need.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, I was calling from JSW One. ... Ajay? The agent identified himself and the company, used the customer's name, and the customer gave implicit permission to proceed by saying 'tell me sir, tell me'. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead moving directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | I was asking sir, were you looking for any requirement in sheet metal etc. right now? The agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I'll be waiting then. The agent did not establish a concrete next step, instead passively waiting for the customer to act. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.547 | 13.5s | 11.2s | 58.3s | 3.7s | 266.7 | 0 | 9 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
6.6s
Hello?
agent
7.9s
Ajay?
अजय?
agent
8.6s
Sir, I was calling from JSW One.
सर JSW One से बात कर रहा था मैं।
customer
10.8s
Were you saying Jaipur?
जयपुर बोल रहे थे?
agent
12.1s
Uh sir, Dhruv speaking from JSW One MSME.
अह सर ध्रुव बात कर रहा हूं JSW One MSME से।
customer
14.8s
Yes. What's your good name?
हां जी। What's your good name?
agent
16.2s
My name is Dhruv sir, Dhruv Sharma.
customer
18.0s
Okay, tell me sir, tell me.
अच्छा जी, बोलिए सर बोलिए।
agent
19.5s
Yes sir. I was asking sir, were you looking for any requirement in sheet metal etc. right now?
हां सर। मैं यह पूछ रहा था सर, कुछ requirement में देख रहे थे सर sheet metal वगेरा में अभी?
customer
23.5s
Uh, for now I have completed all [inaudible], for now I don't have any.
अह अभी तो फिलहाल सब [inaudible] complete कर दिया है मैंने, अभी तो फिलहाल नहीं है।
customer
26.8s
Okay.
अच्छा।
customer
27.2s
For sheet metal, I have his number, I have the sheet metal number, I will forward it to him.
Sheet metal के लिए मेरे पास इसका नंबर है, sheet metal का नंबर है, मैं उसको forward कर देता हूं।
agent
31.2s
Okay.
customer
31.8s
I will mail it to you.
मैं आपको mail कर दूंगा।
agent
33.0s
Done sir, done. Okay. I'll be waiting then.
Done sir, done. ठीक है। I'll be waiting then.
agent
35.2s
Let me know if there is anything.
बताइए कुछ जैसे हो तो।
agent
36.8s
Okay, thank you.