Call 21112178955963262 2026-09-16 · Abdul Ansari · 1:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: The customer's side has some slight background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.27
confidence high · +0/−3
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, jumping directly to a requirement check instead of a proper opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook to create interest, instead asking directly for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked one of the six required discovery questions, identifying the customer as a trader.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 72% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Is there any requirement for steel, sir?
Summary
The agent contacted a lead and identified them as a trader. The customer stated they have no current requirement but that their needs are regular. The agent did not attempt to build value or probe for future needs, ending the call with a passive request for the customer to call back when a requirement arises.
Coaching
Instead of immediately asking for requirements, start with a permission-based opener and a strong hook (e.g., price or availability) to build interest before you begin discovery.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Is there any requirement for steel, sir? Agent did not ask for permission to speak, jumping directly to a requirement check instead of a proper opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook to create interest, instead asking directly for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | What do you do? Do you do trading or manufacturing, sir? Agent only asked one of the six required discovery questions, identifying the customer as a trader. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call did not progress to this stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any requirement for steel, sir? Agent successfully executed the intent of this step by asking if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | When there is a requirement, please let me know. Okay? The closure was passive and did not establish a specific, agent-owned next step like a scheduled callback or quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.723 heavy | 18.8s | 7.2s | 43.0s | 4.8s | 271.3 | 0 | 6 | 8 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello
हेलो
customer
3.2s
Hello
हेलो
customer
4.4s
Hello
हेलो
agent
5.2s
Yes? Yeah, good evening sir. I am Abdul speaking from JSW One.
Yes? Yeah, good evening sir. मैं अब्दुल बात कर रहा हूं JSW One से।
customer
8.6s
Okay.
agent
9.4s
Sir, your company was registered here by the name of Tech Trans Basar Martson. So I had called for that. Is there any requirement for steel, sir?
सर ये आपकी कंपनी यहां रजिस्टर्ड थी Tech Trans Basar Martson के नाम से। सो उसके लिए फोन किया था मैंने। कुछ रिक्वायरमेंट है क्या सर स्टील में?
customer
14.8s
Sir, right now there is no requirement.
सर अभी तो नहीं है रिक्वायरमेंट।
agent
16.9s
Okay sir. By when will there be a requirement, sir? Are you planning to purchase anything this month?
अच्छा सर। कब तक रिक्वायरमेंट होगा सर? इस मंथ कुछ प्लानिंग कर रहे हैं आप परचेस करने के लिए?
customer
20.6s
Our requirement is regular.
रेगुलर रहती है हमारी रिक्वायरमेंट।
agent
22.5s
Okay, okay. What do you do? Do you do trading or manufacturing, sir?
अच्छा अच्छा। क्या करते हैं आप? ट्रेडिंग करते हैं कि मैन्युफैक्चरिंग करते हैं सर आप?
customer
26.1s
We do trading, sir.
ट्रेडिंग करते हैं सर।
agent
27.5s
Okay, okay. Alright sir. When there is a requirement, please let me know. Okay?
अच्छा अच्छा। ठीक है सर जी। जब रिक्वायरमेंट हो तो मुझे बताइए। ठीक है?
customer
30.7s
Will let you know.
बता देंगे।
agent
32.3s
Okay.
ठीक है।