21112178955947811 · Call

Call 21112178955947811 2026-09-16 · Abdul Ansari · 0:57

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	General Enquiry	full conversation 8 turns, clean transcript (0% inaudible)	Hindi	8	supply_led (campaign_name:medium)

Audio: noisy: There is background chatter on the customer's side which slightly obscures some words.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence high · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not ask for permission to speak (e.g., 'is this a good time?'), which is a required part of the opener.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The call was terminated by the customer before the agent could deliver a hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked as the customer ended the call early.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

Summary

The agent introduced himself and confirmed the company name. The customer immediately stated they were busy and would call back in two minutes. The agent agreed, and the call ended without any discovery, pitch, or a firm next step being established.

Coaching

When a customer says they are busy, take control by proposing a specific time for a callback instead of accepting a vague 'I'll call you back'.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	Yeah, good evening sir. I am Abdul speaking from JSW One. I am speaking to Techno Creation Private Limited, right? The agent did not ask for permission to speak (e.g., 'is this a good time?'), which is a required part of the opener.
SL2 Hook (supply/price signal)	2	fail	–	The call was terminated by the customer before the agent could deliver a hook.
SL3 Discovery (6 Qs)	2	fail	0	No discovery questions were asked as the customer ended the call early.
SL4 Pitch (2-3 USPs)	1	fail	–	The call did not progress to the pitch stage.
SL5 Qualify	2	fail	–	The call did not progress to the qualification stage.
SL6 Closure with next step	1	fail	–	Okay, okay. The agent did not establish a committed next step, instead passively accepting the customer's vague promise to call back.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.628	5.9s	3.5s	47.6s	2.7s	233.9	0	4	4	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.9s

Hello

हॅलो

agent

2.3s

Hello

हॅलो

customer

3.2s

Yes, hello

जी, हॅलो

agent

3.8s

Yeah, good evening sir. I am Abdul speaking from JSW One.

या, गुड इवनिंग सर। मैं अब्दुल बात कर रहा हूं JSW One से।

customer

7.3s

Yes.

हां।

agent

8.0s

I am speaking to Techno Creation Private Limited, right?

Techno Creation से बात कर रहे है ना Private Limited से?

customer

10.1s

I will ring back right now, ji, give me two minutes.

मैं अभी रिंग बैक करता हूं जी, दो मिनट दीजिए।

agent

12.3s

Okay, okay.

ओके, ओके।